Problem with Nokia N96 - GSM-Forum

milanhodnik · 12-25-2008, 14:36

Hello!I have a big problem with my new phone Nokia N96.A few Days ago I want update software.But trough installation I lost internet connection and updating failed.Now I can't start the phone!On the screen appears to me:

the phone failed; left by the seller!!Now I would like to now whether there is any chance to solve the problem alone.Once I reed somewhere that there is solution with three keys if somebody know about this.To help you the most beautiful thank you and

I wish you happy Christmas and nice holidays!!

**loca|host** · 12-25-2008, 14:48

Quote:

Originally Posted by milanhodnik

Hello!I have a big problem with my new phone Nokia N96.A few Days ago I want update software.But trough installation I lost internet connection and updating failed.Now I can't start the phone!On the screen appears to me:

the phone failed; left by the seller!!Now I would like to now whether there is any chance to solve the problem alone.Once I reed somewhere that there is solution with three keys if somebody know about this.To help you the most beautiful thank you and

I wish you happy Christmas and nice holidays!!

Don't worry bro , you can fix it :
1-Download and install 2008.34.6.35199 from this link http://rapidshare.com/files/14779601...2008_34-V1.exe and wait for about 5 min to finish installation,the patch soft will appear,now click PATCH,restart PC.
2-Download and install needed flash file from here (note:install only needed flash file,not more than one)
3-Launch phoenix and go File--Manage connections..--select NO CONNECTION and Apply.
4-Go FILE--Open Product--select your model and OK.
4-Go Flashing--Firmware update,new window popup,Press [...] button and select desired product code (If you install more than one flash file,products will be mixed for you now)
5-check DEAD PHONE USB FLASHING and press Refurbish,soft will ask you to powerON the phone do it and enjoy FREE FAST EASY BB5 FLASHING.

Check following link for more details :
http://forum.gsmhosting.com/vbb/show...ht=phoenix+n96
http://forum.gsmhosting.com/vbb/show...ht=phoenix+n96
http://forum.gsmhosting.com/vbb/show...ht=phoenix+n96

Good Luck
Don't forget to post result

milanhodnik · 12-25-2008, 22:39

Distinguished!

I followed your instructions, but I did not fully .

First, you have to say thank you for your help!I think that I do everything
like you say,but when I wanted to choose No connection,there was no option
to choose that.And I dont now choose flash file that I need.Sorry,I am a just
beginner and I am very grateful for your help!

**loca|host** · 12-26-2008, 12:12

Quote:

Originally Posted by milanhodnik

Distinguished!

I followed your instructions, but I did not fully .

First, you have to say thank you for your help!I think that I do everything
like you say,but when I wanted to choose No connection,there was no option
to choose that.And I dont now choose flash file that I need.Sorry,I am a just
beginner and I am very grateful for your help!

Bro gimme your msn , i'll add you and give you detailed steps .

milanhodnik · 12-28-2008, 00:59

Sorry friend,I have trouble with messenger.

If you got available to help me,please send me any assistens on my email
addres:[email protected] I would like know from where are you .As you probably noticed,my writing is full of errors,because I not learn english
when I go to school.I am from Slovenia,currently working in Amsterdam and
for holidays I am home. When I read your message to resolve this problem,I was very happy,because now is holidays and I need phone! Is still dead,but
I have hope that can fixed with your help.Even if you do not help me more
I would like thank you and I wish you Happy holidays!
Thank you bro!

Colin · 01-03-2009, 16:04

N96 STARTUP FAILED wont flash log below

Flashing started
Creating product data items list
Product data items list created
Backup not required
Flashing phone
Initializing
Loading image files...
Waiting for USB device. Press phone's power button (if you start from dead terminal)
ROM Boot Drivers loaded. Creating RAW connection
Connection opened to BootCode successfully
Waiting for phone...
Flashing Secondary boot code: 39424 Bytes
Secondary boot loaded
Skipping USB handshake...
Flashing Update Server Data: 363232 Bytes
Flashing UPS data: 0%
Flashing UPS data: 11%
Flashing UPS data: 21%
Flashing UPS data: 31%
Flashing UPS data: 41%
Flashing UPS data: 51%
Flashing UPS data: 62%
Flashing UPS data: 71%
Flashing UPS data: 80%
Flashing UPS data: 91%
Flashing UPS data: 100%
Update server loaded
Waiting for Update Server to boot...
Initializing Update Server....
Configuring Algorithm clients....
FUR: Adding Asic APE as client 0x02...
FUR: PROTOCOL_CONTROL - Error sending message 0x0001 to Client 0x20 - 0x84009427
Error initializing Algorithm. 0x84009427
Unable to set the phone to flash mode. Unable to flash.

**loca|host** · 01-04-2009, 14:34

Quote:

Originally Posted by Colin

N96 STARTUP FAILED wont flash log below

Flashing started
Creating product data items list
Product data items list created
Backup not required
Flashing phone
Initializing
Loading image files...
Waiting for USB device. Press phone's power button (if you start from dead terminal)
ROM Boot Drivers loaded. Creating RAW connection
Connection opened to BootCode successfully
Waiting for phone...
Flashing Secondary boot code: 39424 Bytes
Secondary boot loaded
Skipping USB handshake...
Flashing Update Server Data: 363232 Bytes
Flashing UPS data: 0%
Flashing UPS data: 11%
Flashing UPS data: 21%
Flashing UPS data: 31%
Flashing UPS data: 41%
Flashing UPS data: 51%
Flashing UPS data: 62%
Flashing UPS data: 71%
Flashing UPS data: 80%
Flashing UPS data: 91%
Flashing UPS data: 100%
Update server loaded
Waiting for Update Server to boot...
Initializing Update Server....
Configuring Algorithm clients....
FUR: Adding Asic APE as client 0x02...
FUR: PROTOCOL_CONTROL - Error sending message 0x0001 to Client 0x20 - 0x84009427
Error initializing Algorithm. 0x84009427
Unable to set the phone to flash mode. Unable to flash.

Bro , are you using dead usb flashing or normal mode ?

Colin · 01-05-2009, 12:41

Hi mate using dead usb flashing mode

tamperedboy · 01-10-2009, 19:27

guys im just curious. knowing dat wen ur using a phoenix software, based on my understanding and knowledge, u must have a nokia donggle and fps 10/8 , and a smart card ryt? any alternatives to make phoenix run properly?

For the open product u must put the product code of N96 located at the back of ur phone wer ur product id and imei is located. i believed its printed on a special sticker

sucro · 01-27-2009, 20:59

Quote:

Originally Posted by loca|host

Bro , are you using dead usb flashing or normal mode ?

how can I set defa usb flashing mode?

Tnx in advance

big greetz

blazeking · 01-27-2009, 21:07

hey guys l have problem l cant understand PRODUCT code (l can t select anthink please help me ???

blazeking · 01-27-2009, 23:15

[quote=blazeking;4101188]hey guys l have problem

onnection opened to BootCode successfully
Waiting for phone...
Flashing Secondary boot code: 39424 Bytes
Secondary boot loaded
Skipping USB handshake...
Flashing Update Server Data: 363232 Bytes
Flashing UPS data: 0%
Flashing UPS data: 11%
Flashing UPS data: 21%
Flashing UPS data: 31%
Flashing UPS data: 41%
Flashing UPS data: 51%
Flashing UPS data: 62%
Flashing UPS data: 71%
Flashing UPS data: 80%
Flashing UPS data: 91%
Flashing UPS data: 100%
Update server loaded
Waiting for Update Server to boot...
Initializing Update Server....
Configuring Algorithm clients....
FUR: Adding Asic APE as client 0x02...
FUR: Starting to add Asic CMT as client 0x01...
FUR: PROTOCOL_FLASH - Error sending message 0x68 to Client 0x20 - 0x84009004
Error adding slave 0x0 - error 0x84009004
Failed to add FUR client
FUR: Failed to add Asic CMT as client 0x01
FUR: PROTOCOL_CONTROL - Error sending message 0x0001 to Client 0x20 - 0x84009427
Error initializing Algorithm. 0x84009427
Unable to set the phone to flash mode. Unable to flash.
All operations completed
Product flashing failed.

???????????

nhc550 · 01-30-2009, 05:34

1) I changed my O2 N96 product code 0573802 to 0543695: SINGAPORE - Warm Titanium via NSS & subsequently used NSU to update firmware v12.0.

2)There was a message @ last 15 mins of updating that internet connection lost & need retry which I did.

3) But my phone was automatically switched off & on again in the last 2 mins of updating & a meesage ' In Testing Mode' appeared on the screen b4 V12.0 was successfully installed on my phone. But phone did not restart itself.

4) Using *#0000# confirmed phone updated with latest firmware. I then restored backup files from memory card to phone memory & restart.

5) Phone failed to restart & a message ' Phone start-up failed. Contact the retailer.' appeared on the screen. I tried to use Send+*+3 keys to reformat the phone but unsuccessful despite several attempts.

Would appreciate if someone can help me to overcome this problem. Thanks.

12-25-2008, 14:36	#1 (permalink)
milanhodnik Junior Member Join Date: Dec 2008 Posts: 3 Member: 929286 Status: Offline Thanks Meter: 0	Problem with Nokia N96 Hello!I have a big problem with my new phone Nokia N96.A few Days ago I want update software.But trough installation I lost internet connection and updating failed.Now I can't start the phone!On the screen appears to me: the phone failed; left by the seller!!Now I would like to now whether there is any chance to solve the problem alone.Once I reed somewhere that there is solution with three keys if somebody know about this.To help you the most beautiful thank you and I wish you happy Christmas and nice holidays!!

12-25-2008, 22:39	#3 (permalink)
milanhodnik Junior Member Join Date: Dec 2008 Posts: 3 Member: 929286 Status: Offline Thanks Meter: 0	an Distinguished! I followed your instructions, but I did not fully . First, you have to say thank you for your help!I think that I do everything like you say,but when I wanted to choose No connection,there was no option to choose that.And I dont now choose flash file that I need.Sorry,I am a just beginner and I am very grateful for your help!

01-30-2009, 05:34	#13 (permalink)
nhc550 Junior Member Join Date: Jan 2009 Posts: 25 Member: 959448 Status: Offline Thanks Meter: 0	Need Urgent Help- N96 Failed To Start After Flashing 1) I changed my O2 N96 product code 0573802 to 0543695: SINGAPORE - Warm Titanium via NSS & subsequently used NSU to update firmware v12.0. 2)There was a message @ last 15 mins of updating that internet connection lost & need retry which I did. 3) But my phone was automatically switched off & on again in the last 2 mins of updating & a meesage ' In Testing Mode' appeared on the screen b4 V12.0 was successfully installed on my phone. But phone did not restart itself. 4) Using #0000# confirmed phone updated with latest firmware. I then restored backup files from memory card to phone memory & restart. 5) Phone failed to restart & a message ' Phone start-up failed. Contact the retailer.' appeared on the screen. I tried to use Send++3 keys to reformat the phone but unsuccessful despite several attempts. Would appreciate if someone can help me to overcome this problem. Thanks.

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12-28-2008, 00:59	#5 (permalink)
milanhodnik Junior Member Join Date: Dec 2008 Posts: 3 Member: 929286 Status: Offline Thanks Meter: 0	Sorry friend,I have trouble with messenger. If you got available to help me,please send me any assistens on my email addres:[email protected] I would like know from where are you .As you probably noticed,my writing is full of errors,because I not learn english when I go to school.I am from Slovenia,currently working in Amsterdam and for holidays I am home. When I read your message to resolve this problem,I was very happy,because now is holidays and I need phone! Is still dead,but I have hope that can fixed with your help.Even if you do not help me more I would like thank you and I wish you Happy holidays! Thank you bro!

01-03-2009, 16:04	#6 (permalink)
Colin No Life Poster Join Date: Dec 2001 Location: Barnsley UK Age: 56 Posts: 794 Member: 7910 Status: Offline Thanks Meter: 57	N96 STARTUP FAILED wont flash log below Flashing started Creating product data items list Product data items list created Backup not required Flashing phone Initializing Loading image files... Waiting for USB device. Press phone's power button (if you start from dead terminal) ROM Boot Drivers loaded. Creating RAW connection Connection opened to BootCode successfully Waiting for phone... Flashing Secondary boot code: 39424 Bytes Secondary boot loaded Skipping USB handshake... Flashing Update Server Data: 363232 Bytes Flashing UPS data: 0% Flashing UPS data: 11% Flashing UPS data: 21% Flashing UPS data: 31% Flashing UPS data: 41% Flashing UPS data: 51% Flashing UPS data: 62% Flashing UPS data: 71% Flashing UPS data: 80% Flashing UPS data: 91% Flashing UPS data: 100% Update server loaded Waiting for Update Server to boot... Initializing Update Server.... Configuring Algorithm clients.... FUR: Adding Asic APE as client 0x02... FUR: PROTOCOL_CONTROL - Error sending message 0x0001 to Client 0x20 - 0x84009427 Error initializing Algorithm. 0x84009427 Unable to set the phone to flash mode. Unable to flash.

01-05-2009, 12:41	#8 (permalink)
Colin No Life Poster Join Date: Dec 2001 Location: Barnsley UK Age: 56 Posts: 794 Member: 7910 Status: Offline Thanks Meter: 57	Hi mate using dead usb flashing mode

01-10-2009, 19:27	#9 (permalink)
tamperedboy Junior Member Join Date: Jan 2009 Posts: 2 Member: 944109 Status: Offline Thanks Meter: 0	guys im just curious. knowing dat wen ur using a phoenix software, based on my understanding and knowledge, u must have a nokia donggle and fps 10/8 , and a smart card ryt? any alternatives to make phoenix run properly? For the open product u must put the product code of N96 located at the back of ur phone wer ur product id and imei is located. i believed its printed on a special sticker

01-27-2009, 21:07	#11 (permalink)
blazeking Junior Member Join Date: Jan 2009 Posts: 5 Member: 957538 Status: Offline Thanks Meter: 1	hey guys l have problem l cant understand PRODUCT code (l can t select anthink please help me ???

01-27-2009, 23:15	#12 (permalink)
blazeking Junior Member Join Date: Jan 2009 Posts: 5 Member: 957538 Status: Offline Thanks Meter: 1	[quote=blazeking;4101188]hey guys l have problem onnection opened to BootCode successfully Waiting for phone... Flashing Secondary boot code: 39424 Bytes Secondary boot loaded Skipping USB handshake... Flashing Update Server Data: 363232 Bytes Flashing UPS data: 0% Flashing UPS data: 11% Flashing UPS data: 21% Flashing UPS data: 31% Flashing UPS data: 41% Flashing UPS data: 51% Flashing UPS data: 62% Flashing UPS data: 71% Flashing UPS data: 80% Flashing UPS data: 91% Flashing UPS data: 100% Update server loaded Waiting for Update Server to boot... Initializing Update Server.... Configuring Algorithm clients.... FUR: Adding Asic APE as client 0x02... FUR: Starting to add Asic CMT as client 0x01... FUR: PROTOCOL_FLASH - Error sending message 0x68 to Client 0x20 - 0x84009004 Error adding slave 0x0 - error 0x84009004 Failed to add FUR client FUR: Failed to add Asic CMT as client 0x01 FUR: PROTOCOL_CONTROL - Error sending message 0x0001 to Client 0x20 - 0x84009427 Error initializing Algorithm. 0x84009427 Unable to set the phone to flash mode. Unable to flash. All operations completed Product flashing failed. ???????????