Nokia e7 main camera not working - unexpected error

[ovimaxxx]

My Nokia E7 camera is not working at all;when accesing main camera it shows the following message: "unexpected error occurred. please restart the camera. if this does not help, try restarting the phone". i restarted camera, phone, reformated phone but still the same.
I connected the phone in local mode in phoenix, ran self test and this is the result:
BB: EM ASIC CBUS Test No Passed [ 0 ] None
BB: Security Test Yes Passed [ 0 ] None
BB: SIM Clock loop test Yes Passed [ 0 ] None
BB: SIM Lock Test Yes Passed [ 0 ] None
BB: Ear Data Loop Test No Passed [ 0 ] None
BB: Accelerometer test No Passed [ 0 ] 0x00,0x13,0x15,0x14
BB: VIBRA test No Passed [ 0 ] 0x00,0x00,0x60,0x00,0x10,0x64
BB: BTEMP Test No Passed [ 0 ] 0x00,0x00,0x01,0x30
BB: Hook Interrupt No Passed [ 0 ] None
BB: Headset amplifier test No Passed [ 0 ] None
BB: USB charging circuit No Passed [ 0 ] None
BB: ST_SLEEP_X_LOOP_TEST Yes Passed [ 0 ] None
BB: ST_KELVIN_VIBRA_TEST No Passed [ 0 ] 0x03,0x3C,0x03,0x0C,0x03,0x0B
BB: ST_KELVIN_BATVOLTAGE_TEST No Passed [ 0 ] None
BB: ST_KELVIN_CAPACITOR_TEST No Passed [ 0 ] None
BB: ST_KELVIN_AUDIO_TEST No Passed [ 0 ] None
BB: ST_KELVIN_MISC_TEST No Passed [ 0 ] None
BB: ST_MASS_MEMORY_IF_TEST No Passed [ 0 ] 0x00
BB: ST_KELVIN_XEAR_TEST No Passed [ 0 ] None
BB: ST_DIGIMIC_TEST No Passed [ 0 ] 0x00,0x00
BB: ST_DIGIMIC_1ST_TEST No Passed [ 0 ] 0x00,0x00
BB: ST_MAGNETOMETER_TEST No Passed [ 0 ] 0x00
BB: ST_LED_CONTROLLER_TEST No Passed [ 0 ] None
BB: ST_USB_CHARGER_TEST No Passed [ 0 ] 0x00
BB: ST_AUDIO_PLL_TEST No Passed [ 0 ] None
BB: ST_TOUCH_TEST No Passed [ 0 ] 0x00
BB: ST_TOUCH_IF_TEST No Passed [ 0 ] 0x00
BB: ST_LED_FLASH_IF_TEST No Passed [ 0 ] 0x00
BB: ST_LED_FLASH_TEST No Passed [ 0 ] 0x11,0x06,0x00,0x00,0x00,0x10,0x00,0x00,0x00,0x00, 0x00,0x00,0x00,0x00,0x00
BB: ST_IO_EXPANDER_IF_TEST No Passed [ 0 ] 0x00
Camera: Camera Accelerator Communication Test No Passed [ 0 ] 0x00
Camera: Main Camera Communication Test No Minor [ 10 ] 0xFE
Camera: Secondary Camera IF Test No Passed [ 0 ] 0x00
UI: Keyboard Test No Passed [ 0 ] 0x00
UI: Power Key Test Yes Passed [ 0 ] None
UI: ST_PROXIMITY_TEST No Passed [ 0 ] 0x00
UI: Main LCD Interface test No Passed [ 0 ] 0x00
RF: ST_CDSP_RF_BB_IF_TEST No Passed [ 0 ] 0x00,0x00,0x00,0x00
RF: ST_CDSP_RF_SUPPLY_TEST No Passed [ 0 ] 0x00,0x00,0x00,0x00,0x00,0x00,0x05,0x14,0x05,0x17, 0x05,0x47,0x03,0xB6,0x05,0x08,0x04,0xD4,0x04,0x45, 0x04,0xCB,0x04,0xC5,0x04,0xD2,0x04,0xD0,0x04,0xD2
RF: ST_CDSP_DIGI_RXTX_IF_TEST No Passed [ 0 ] 0x00,0x00,0x00,0x00
RF: ST_CDSP_STROBE_TEST No Passed [ 0 ] 0x00,0x00,0x00,0x00
RF: ST_CDSP_PA_ID_PIN_TEST No Passed [ 0 ] 0x00,0x00,0x00,0xE9
RF: ST_CDSP_WCDMA_TX_POWER_TEST No Passed [ 0 ] 0x00,0x01,0x00,0x00,0x03,0x97,0x00,0x05,0x00,0x00, 0x03,0x9C
CWS: BlueToothFM to baseband interface check No Passed [ 0 ] 0x00
CWS: BT wakeup signal connectivity check No Passed [ 0 ] 0x00
CWS: BT PCM interface test No Passed [ 0 ] 0x00
CWS: WLAN to Baseband interface test No Passed [ 0 ] 0x00
BB: ST_RAM_IF_TEST No Passed [ 0 ] 0x00
ST_MBUS_RX_TX_LOOP_TEST Yes Passed [ 0 ] None
ST_USB_LOOP_TEST No Passed [ 0 ] 0x00
ST_CDSP_SLEEPCLOCK_FREQ_TEST No Passed [ 0 ] None
ST_MASS_MEMORY_TEST No Passed [ 0 ] 0x00

the only thing that caught my eyes is the one marked in red but i do not undestand what is means an i gues that this gives me the answer why the main camera is not working. if someone knows please help me!

[.:SARCAR:.]

seems some hardware issue , here I upload a picture . remove camera module from camera socket , clean contact pads & refit d camera module. (this is just a level 1 service)

but u r new here , if u think u can able to do so then proceed , because need some more tests to know where is d problem .

if u r not able to repair then better to contact any service center.

post result / good luck.

[ovimaxxx]

Originally Posted by scsarcar

seems some hardware issue , here I upload a picture . remove camera module from camera socket , clean contact pads & refit d camera module. (this is just a level 1 service)

but u r new here , if u think u can able to do so then proceed , because need some more tests to know where is d problem .

if u r not able to repair then better to contact any service center.

post result / good luck.

i have done what you said but still the same. moreover i have reheated the ive engine (image/video processor) but still the same. i guess it is something else on the mainboard

[.:SARCAR:.]

ok , check these two vcam voltages & let me know . (at marked points)

[ovimaxxx]

Originally Posted by scsarcar

ok , check these two vcam voltages & let me know . (at marked points)

but how to test those 2 cam voltages because i cannot test:
1 reason: the flex covers those 2 pieces
2: if i must test with phone on i cannot because engine board is upside down mounted in phone
please enlight me with the procedure i must use to test those 2 pieces (how to gain access to them)

[.:SARCAR:.]

connect mobile with external psu then check , or u can also solder two jumper wires & messure d voltages.

[ovimaxxx]

Originally Posted by scsarcar

connect mobile with external psu then check , or u can also solder two jumper wires & messure d voltages.

no voltage at neither of the 2 points. what else to do?

[WKHANZADA]

Nokia e7 main camera not working - unexpected error

[jkpvgsm]

hello friends who can help me ,e7 camera "unexpected error.."
.....anybody have a working solution?

[ejaz ahmad]

brother change flex cabel ur problem solve

[WKHANZADA]

just software problem bro old version kro solve problem

[Ayemenre]

I am having this same issue. I've downloaded the latest version and flashed the hone with infinity best but it's stl the same thing. I need help please.