unlock c390 with smazrt clip????????????

[22gsm]

OK to Program
USB
Transferyt Mode
RDL SIG ERROR:
Log:
Clip serial: xxxxxxxxxx version: 2.21, initializing... OK
Searching for phone... found S Flash Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Searching for phone... found Motorola Phone (C390), getting test interface... AT command error
Searching for phone... found Motorola Phone (C390), getting test interface... OK
Model C390
Firmware R368_G_0B.A0.0FR
Reading info OK
Switching to flash mode... OK [S Flash Neptune LTE]
Reading phone boot version... 8.26
Sending boot... load error
Warning: Phone may need "Remove RSA" procedure to get unlocked or flashed, check model list at "Unlock" tab if flash mode fails to start

And the result is i can't unlock the phone.WXho has the solution for this probleme

Thanks in advance

[Raklm]

remove rsa by smartmoto, because 8.26 cant be unlocked directly by smartclip and cannot be flashed
or make testpoint and write flash this file C390_boot_7.d2.smf
then unlock normaly with smartclip one button

BR
Rak|m

[22gsm]

for write flash that' s the result:

Clip serial: xxxxxxxxx, version: 2.21, initializing... OK
Searching for phone... found S Blank Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 0.FF
Reading flash id... 0x0090-0x0090
Phone group: V30x,V40x,V50x,V52x,V60x
Hardware IMEI: 77768EEEEE7F6F8
Security area saved to "S Blank Neptune LTE 77768EEEEE7F6F8 (19).pds"
Incomplete chip identification, restore & write functions unavailable

And for repair:

Clip serial: xxxxxxxxxx, version: 2.21, initializing... OK
Searching for phone... found S Blank Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 0.FF
Reading flash id... 0x0090-0x0090
Phone group: V30x,V40x,V50x,V52x,V60x
Hardware IMEI: 77768EEEEE7F6F8
Security area saved to "S Blank Neptune LTE 77768EEEEE7F6F8 (19).pds"
Operation log saved to "C:\Program Files\GsmServer\SmartMoto\SmartMoto log 21-02-2005.txt"
Turning phone off... OK
Searching for phone... found S Blank Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 0.FF
Reading flash id... 0x0090-0x0090
Phone group: V30x,V40x,V50x,V52x,V60x
Hardware IMEI: 77768EEEEE7F6F8
Security area saved to "S Blank Neptune LTE 77768EEEEE7F6F8 (20).pds"
Current phone does not correspond model selection

[Raklm]

I didnt say write whole flash
just boot section
u can find in support area

but if smartmoto cannot identify clearly this phone I guess is not finished all work for it.
SC team this is homework
maybe will be fixed in next update

BR
Rak|m

[22gsm]

may be ! thanks a lot, see you next update