Problem in Sync - GSM-Forum

ballaterboy · 12-25-2010, 11:09

Don't know if anyone can help. I have a problem. Just got the LG-P500 yesterday. In the suite the photos and music seem to sync over but not the section of Contacts etc: Phone is connected but it says it isn't responding.

There is something at the beginning that says you have to have your 3g or wifi activated for it to work. Although I don't see the significance of that when it comes to simply transferring one set of files from one source to another.

This mass storage setting on the phone is confusing as well.

Copying contacts over onto the PC so I can edit them is real important. I too would like help here

ballaterboy · 02-11-2011, 15:34

I have solved my recent problem which has been on going since the 24th December 2010. The chap at the Support Desk who never gave up on the problem where many would have and was a great support and positive about the whole thing. The fact that I solved it myself is irrelevant as I think he was only a heartbeat behind me.

The problem was simply that whatever I tried my contact list in the LG P500 wouldn't Sync with the LG PC Suite on the Desktop. We literally tried everything including sending the phone back to the engineers who returned it saying problem solved but it wasn't.

Messed around today and in desperation or was it intuition I did the following.

1. I had already SHARED my Contacts via E Mail to myself and had those VCF files on my desktop.
(Win7) Open Contacts, multi select all then sent to myself via E mail. Open E mail and download
ALL attachments to a file in Documents. You now have a complete set of vcf files of all your
Contacts.

2. I cleared the few contacts that had managed to sync from the PC Suite. So Contacts in PC suite
now totally empty

3. Now the scary bit! I then deleted all contacts from all sources in the phone.

4. From the PC Suite I then Imported my vcf files from the Desktop into the PC suite. Make sure to
select VCF files not CSV otherwise it wont work.

5. I then tried Sync again.

It worked!!!!!!!!!!

I have then since thoroughly tested the system. Everything syncs back and forth no problem. I can add, delete and modify in both phone and PC Suite and all is well.

Hope this helps anyone else with the same problem. LG are looking at the problem and may well modify their software in the future.

12-25-2010, 11:09	#1 (permalink)
ballaterboy Junior Member Join Date: Dec 2010 Posts: 2 Member: 1476863 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	Problem in Sync Don't know if anyone can help. I have a problem. Just got the LG-P500 yesterday. In the suite the photos and music seem to sync over but not the section of Contacts etc: Phone is connected but it says it isn't responding. There is something at the beginning that says you have to have your 3g or wifi activated for it to work. Although I don't see the significance of that when it comes to simply transferring one set of files from one source to another. This mass storage setting on the phone is confusing as well. Copying contacts over onto the PC so I can edit them is real important. I too would like help here

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02-11-2011, 15:34	#2 (permalink)
ballaterboy Junior Member Join Date: Dec 2010 Posts: 2 Member: 1476863 Status: Offline Thanks: 0 Thanked 0 Times in 0 Posts	I have solved my recent problem which has been on going since the 24th December 2010. The chap at the Support Desk who never gave up on the problem where many would have and was a great support and positive about the whole thing. The fact that I solved it myself is irrelevant as I think he was only a heartbeat behind me. The problem was simply that whatever I tried my contact list in the LG P500 wouldn't Sync with the LG PC Suite on the Desktop. We literally tried everything including sending the phone back to the engineers who returned it saying problem solved but it wasn't. Messed around today and in desperation or was it intuition I did the following. 1. I had already SHARED my Contacts via E Mail to myself and had those VCF files on my desktop. (Win7) Open Contacts, multi select all then sent to myself via E mail. Open E mail and download ALL attachments to a file in Documents. You now have a complete set of vcf files of all your Contacts. 2. I cleared the few contacts that had managed to sync from the PC Suite. So Contacts in PC suite now totally empty 3. Now the scary bit! I then deleted all contacts from all sources in the phone. 4. From the PC Suite I then Imported my vcf files from the Desktop into the PC suite. Make sure to select VCF files not CSV otherwise it wont work. 5. I then tried Sync again. It worked!!!!!!!!!! I have then since thoroughly tested the system. Everything syncs back and forth no problem. I can add, delete and modify in both phone and PC Suite and all is well. Hope this helps anyone else with the same problem. LG are looking at the problem and may well modify their software in the future.