martec clip is ****. - GSM-Forum

ahmetusta61 · 12-17-2010, 17:43

Hello
i bouth Martec clip , it is ****! , device list not work.
it say RDC510 ,FORD 6000 work , but we did not make it.
i sent he mail,support is bad! , he reaply my mail when i send 10 times.
and other many problems on clip.
calculator not work good .always calculate wrong.
so harware is very bad to. button panel damaged in 2 weeks ,he want 15 euro for panel button,
I payed 715 USD for clip.
martec clip is ****.
i never advise it!

jazz2uk · 12-17-2010, 17:46

After $715......advice have some weight.

stt · 12-17-2010, 18:34

Hmm....very interested , I was think to this tool is one of the best on the market....
btw.
@jazz2uk , Read Rules before post here .

MARTECH · 12-17-2010, 20:09

We think users have right to read about secont point of view in this matter.

First of all:
Martech Clip and expanders are covered by 12 months of warranty.
Warranty works on sending hardware to our head office for repair.
If something can't be repaired it's exchanged.
This is not a set of self-assembly.

We think it's normal in real life, and all people know what's warranty and how it works.

The main problem is that client don't want to send device to us for repair (from unknown reasons?).
He said we must send him new device or refund money.

He got device on 5.11.2010. Not two weeks ago as he wrote in post.

From his emails only, we know he occured problems with keyboard in Clip and expander.
Reply from our side was firstly :

> > Hello,
> > keyboard is not work on martec clip .buttons not work.
> > can i open box? is there any problem?
> > regards
>
> Clip is under warranty, if you will open it then you break the rules.
> Of course you can open it if you agree to not have warranty anymore.

then we ask to check symptoms, tell us exactly what's not working etc.
He was saying he will open it.. so our reply again:
"Clip is under warranty, if you will open it then you break the rules.
Of course you can open it if you agree to not have warranty anymore."

We didn't get any correct reply except "keyboard is not working".
Then he wrote :
"i open it, flex is not work on ways have problem.need change,
send me only flex button by normal post it will cheap for you."

Even when he broke warranty, we would like to help him and send him new panel at production cost + delivery cost.
but then Fukukum was trying to push on us to send him new front panel instead of repairing it in our office.
He was blackmailing our company with words
"if you not send me panel,i will open dispute on paypal.
your procut is ****!
so i will tell all others to
you have reaply for other problem? about adapter pcb ?
you made **** clip
refund my money!!"

Once again, from beginng of problem with keyboards our position was to help user but we must have it here.

Funny is that user was so happy he was posting on our forum with feedbacks:

or

He didn't accept our help and started dispute on paypal, and since we all have full copies of emails lets see what Paypal will say about pushing to refund instead of sending for repair.

About calculator problems we heard first time, user is too lazy to express what's exactly is the problem with this "calculator".
Ford 6000 CD problem, for other users could be interested also, here's what we replied to this user:

"the problem is not with with martech clip, the problem is that in your dump from radio there is:

Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F

00000000 FF FF 38 43 31 54 2D 31 38 43 38 31 35 2D 41 41 ***729;***729;8C1T-18C815-AA
00000010 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF ***729;***729;***729;***729;***729;***729;***729;* **729;***729;***729;***729;***729;***729;***729;** *729;***729;

part number as 8C1T-18C815-AA

and in RCD2 we support: 8M5T-18C815-AA

Little difference but dumps look different inside, that's why it's not supported."
So problem was again, he was trying to do something which is not possible.

We think it's enough, all who have CLIP in hands saw it quality, also quality of our warranty and after sales warranty.

Martech Team

zlix · 12-17-2010, 21:26

Well simple thing , some tools are not for some people ,
I always was wondering why milker-mans, truckers and car mechanics buying this kind of tool's and there is the answer to play a little with it , after they " spoil the tool " ,the crying starts immediately .

And always the wishes are on one side and possibilities on another , the answer is in a first lines of his text , this person simply not know for what usage is the tool ,and that it can't be used with hammer same time !!!

That's why warranty disclaimer says ,no warranty on physical damage .

All other is demanded and explained .

Regards

jazz2uk · 12-17-2010, 21:35

Quote:

Originally Posted by stt

Hmm....very interested , I was think to this tool is one of the best on the market....
btw.
@jazz2uk , Read Rules before post here .

agree and sorry bro

br

ahmetusta61 · 12-18-2010, 12:34

yes i bouth martech clip 1 month ago , keyped button damaged in 1 month!
he said me send me back i repair in warranty.
he know how much money is shipping cost for send and for refund .so how many times will take .

only me needed a keyped flex button only.so i told him send me by normal cheap post.
he want from me 15 euro .!
for send 15 euro me need pay 20 euro for trasfer fee to.
he not know international trade, good way he sell only his county,or maybe only his city ,or maybe in his town!

i make this job since 1989,
i bougth this martech device for some importent radios,his device make it only he said.
other radios i making alreday, i not use his device often,alreday hard to use,so i saw some calculators was wrong ,

i say again and again , martech clip is ****

MARTECH · 12-18-2010, 14:50

Fukukum, you are still don't undestand basics.

About what "much" shipping costs you are talking about?
We offered part at production price 9 euro and delivery at 6 euro with priority signed post (you had asked for that !).
Before you were paying by paypal, so since when paypal takes 20 euro for money transfer ? Again lies from your side.

We are not giving presents to very rude and arrogant man, you were blackmailing us and we will spend more time on you.

One thing is certain, you achieved the goal and did a total idiot of yourself.

EOT from our side in this topic.

Martech Team.

ahmetusta61 · 12-18-2010, 15:09

how to send you martech clip ? you are in our town?
you know how much is shipping cost from here to your county
your device is idiot ,and who made it to.
how to send you martech clip ? you are in our town?
you know how much is shipping cost from here to your county
and so how many times it take ,refund and back.you think it?
you pity 6 euro. ! and you make trade
i say again, martech clip to ****. ,who made it to

MARTECH · 12-18-2010, 15:52

How much shipping from Turkey to Poland via post might cost? Don't say it will be hundrets of euro..

Warranty rules are known from beginning, as all companies we will not allow users to open our device before warranty is over.
Common rules of nowadays, if you can't accept it then don't buy any other device than from your local street because you will occure similar problems.

We have clients from almost every country in world, if our support would be bad then we will not exist for over 10 years.

OFF.

12-17-2010, 17:43	#1 (permalink)
ahmetusta61 Insane Poster Join Date: Sep 2008 Location: TURKEY /İSTANBUL Posts: 82 Member: 865091 Status: Offline Thanks Meter: 12	martec clip is . Hello i bouth Martec clip , it is **! , device list not work. it say RDC510 ,FORD 6000 work , but we did not make it. i sent he mail,support is bad! , he reaply my mail when i send 10 times. and other many problems on clip. calculator not work good .always calculate wrong. so harware is very bad to. button panel damaged in 2 weeks ,he want 15 euro for panel button, I payed 715 USD for clip. martec clip is **. i never advise it!

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12-17-2010, 17:46	#2 (permalink)
jazz2uk Insane Poster Join Date: Dec 2010 Location: London UK Age: 33 Posts: 77 Member: 1468629 Status: Offline Thanks Meter: 12	After $715......advice have some weight.

12-17-2010, 18:34	#3 (permalink)
stt No Life Poster Join Date: Sep 2006 Location: BG,Plovdiv Posts: 2,048 Member: 351183 Status: Offline Thanks Meter: 768	Hmm....very interested , I was think to this tool is one of the best on the market.... btw. @jazz2uk , Read Rules before post here .

12-17-2010, 20:09	#4 (permalink)
MARTECH Freak Poster Join Date: Aug 2004 Age: 45 Posts: 361 Member: 78421 Status: Offline Thanks Meter: 987	We think users have right to read about secont point of view in this matter. First of all: Martech Clip and expanders are covered by 12 months of warranty. Warranty works on sending hardware to our head office for repair. If something can't be repaired it's exchanged. This is not a set of self-assembly. We think it's normal in real life, and all people know what's warranty and how it works. The main problem is that client don't want to send device to us for repair (from unknown reasons?). He said we must send him new device or refund money. He got device on 5.11.2010. Not two weeks ago as he wrote in post. From his emails only, we know he occured problems with keyboard in Clip and expander. Reply from our side was firstly : > > Hello, > > keyboard is not work on martec clip .buttons not work. > > can i open box? is there any problem? > > regards > > Clip is under warranty, if you will open it then you break the rules. > Of course you can open it if you agree to not have warranty anymore. then we ask to check symptoms, tell us exactly what's not working etc. He was saying he will open it.. so our reply again: "Clip is under warranty, if you will open it then you break the rules. Of course you can open it if you agree to not have warranty anymore." We didn't get any correct reply except "keyboard is not working". Then he wrote : "i open it, flex is not work on ways have problem.need change, send me only flex button by normal post it will cheap for you." Even when he broke warranty, we would like to help him and send him new panel at production cost + delivery cost. but then Fukukum was trying to push on us to send him new front panel instead of repairing it in our office. He was blackmailing our company with words "if you not send me panel,i will open dispute on paypal. your procut is **! so i will tell all others to you have reaply for other problem? about adapter pcb ? you made clip refund my money!!" Once again, from beginng of problem with keyboards our position was to help user but we must have it here. Funny is that user was so happy he was posting on our forum with feedbacks: or He didn't accept our help and started dispute on paypal, and since we all have full copies of emails lets see what Paypal will say about pushing to refund instead of sending for repair. About calculator problems we heard first time, user is too lazy to express what's exactly is the problem with this "calculator". Ford 6000 CD problem, for other users could be interested also, here's what we replied to this user: "the problem is not with with martech clip, the problem is that in your dump from radio there is: Offset 0 1 2 3 4 5 6 7 8 9 A B C D E F 00000000 FF FF 38 43 31 54 2D 31 38 43 38 31 35 2D 41 41 729;729;8C1T-18C815-AA 00000010 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 729;729;729;729;729;729;729; 729;729;729;729;729;729;729; 729;**729; part number as 8C1T-18C815-AA and in RCD2 we support: 8M5T-18C815-AA Little difference but dumps look different inside, that's why it's not supported." So problem was again, he was trying to do something which is not possible. We think it's enough, all who have CLIP in hands saw it quality, also quality of our warranty and after sales warranty. Martech Team

12-17-2010, 21:26	#5 (permalink)
zlix No Life Poster Join Date: Apr 2007 Location: Reading UK Posts: 1,949 Member: 493754 Status: Offline Thanks Meter: 629	Well simple thing , some tools are not for some people , I always was wondering why milker-mans, truckers and car mechanics buying this kind of tool's and there is the answer to play a little with it , after they " spoil the tool " ,the crying starts immediately . And always the wishes are on one side and possibilities on another , the answer is in a first lines of his text , this person simply not know for what usage is the tool ,and that it can't be used with hammer same time !!! That's why warranty disclaimer says ,no warranty on physical damage . All other is demanded and explained . Regards

12-18-2010, 12:34	#7 (permalink)
ahmetusta61 Insane Poster Join Date: Sep 2008 Location: TURKEY /İSTANBUL Posts: 82 Member: 865091 Status: Offline Thanks Meter: 12	yes i bouth martech clip 1 month ago , keyped button damaged in 1 month! he said me send me back i repair in warranty. he know how much money is shipping cost for send and for refund .so how many times will take . only me needed a keyped flex button only.so i told him send me by normal cheap post. he want from me 15 euro .! for send 15 euro me need pay 20 euro for trasfer fee to. he not know international trade, good way he sell only his county,or maybe only his city ,or maybe in his town! i make this job since 1989, i bougth this martech device for some importent radios,his device make it only he said. other radios i making alreday, i not use his device often,alreday hard to use,so i saw some calculators was wrong , i say again and again , martech clip is ****

12-18-2010, 14:50	#8 (permalink)
MARTECH Freak Poster Join Date: Aug 2004 Age: 45 Posts: 361 Member: 78421 Status: Offline Thanks Meter: 987	Fukukum, you are still don't undestand basics. About what "much" shipping costs you are talking about? We offered part at production price 9 euro and delivery at 6 euro with priority signed post (you had asked for that !). Before you were paying by paypal, so since when paypal takes 20 euro for money transfer ? Again lies from your side. We are not giving presents to very rude and arrogant man, you were blackmailing us and we will spend more time on you. One thing is certain, you achieved the goal and did a total idiot of yourself. EOT from our side in this topic. Martech Team.

12-18-2010, 15:09	#9 (permalink)
ahmetusta61 Insane Poster Join Date: Sep 2008 Location: TURKEY /İSTANBUL Posts: 82 Member: 865091 Status: Offline Thanks Meter: 12	how to send you martech clip ? you are in our town? you know how much is shipping cost from here to your county your device is idiot ,and who made it to. how to send you martech clip ? you are in our town? you know how much is shipping cost from here to your county and so how many times it take ,refund and back.you think it? you pity 6 euro. ! and you make trade i say again, martech clip to . ,who made it to

12-18-2010, 15:52	#10 (permalink)
MARTECH Freak Poster Join Date: Aug 2004 Age: 45 Posts: 361 Member: 78421 Status: Offline Thanks Meter: 987	How much shipping from Turkey to Poland via post might cost? Don't say it will be hundrets of euro.. Warranty rules are known from beginning, as all companies we will not allow users to open our device before warranty is over. Common rules of nowadays, if you can't accept it then don't buy any other device than from your local street because you will occure similar problems. We have clients from almost every country in world, if our support would be bad then we will not exist for over 10 years. OFF.