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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > UFS2 + UFS3-Tornadoflasher

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Old 09-04-2011, 18:31   #1 (permalink)
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Unhappy -15 Please Reinstall Support Suite! Help me...

-- UFSx Device: UFS3 SarasSoft, USB S/N: 135424
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 135424
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TWISTER
-- HWK ERROR : 0000
and
Error connecting UFS:
-15 Please Reinstall Support Suite!
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Old 09-04-2011, 19:00   #2 (permalink)
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change usb cable and reinstall support suite
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Old 09-04-2011, 19:05   #3 (permalink)
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I have two box. Ufs3 and Ufsmicro. Ufs Micro working this cable and PC.
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Old 09-04-2011, 19:07   #4 (permalink)
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box working before or this is new one ?
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Old 09-05-2011, 08:54   #5 (permalink)
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This is working before. I connect phone error box, and i'm check HWK Update clent this problem.
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Old 09-05-2011, 08:59   #6 (permalink)
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try unplug hwk and plug it again, and try twister updater but at your own risk becouse of tempered or substitude
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Old 09-05-2011, 09:13   #7 (permalink)
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Before I update box and reinstall hwk, already tish error
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Old 09-05-2011, 09:32   #8 (permalink)
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run ufs3tool hit connect and look for hwk it is found ??
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Old 09-05-2011, 11:38   #9 (permalink)
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this ufs3tool checked HWK :
HWK found...
HID 287B223A0027001B (0000000000000000)
HWK: 04A1
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Old 09-05-2011, 11:42   #10 (permalink)
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goood now run that tool and tick 3 positions under fix then fix and update replug box from usb cable and try with update client

ufs3tools_c_v3.rar
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Old 09-05-2011, 13:21   #11 (permalink)
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always
-15 Please Reinstall Support Suite!
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Old 09-05-2011, 13:24   #12 (permalink)
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are you in yahoo i add you

and are you reinstalled drivers ?? from device menager ??

Last edited by kikas112; 09-05-2011 at 13:29.
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Old 09-05-2011, 13:44   #13 (permalink)
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I'm added inom_hon@ymail.com
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Old 03-22-2014, 19:57   #14 (permalink)
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my hwk box not update problme msg 15 please rainstal suport suit
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Old 03-23-2014, 17:25   #15 (permalink)
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UFSx_Support_Suite_Setup_v02.03.00.05 download this and ur all probles solve.....
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