critical error 80 40 - GSM-Forum

phonedoctorlanz · 05-20-2008, 16:53

tried to unlock phone via prepare method,clip communication failed then phone in bootloader mode. so conducted full flash phone work but still locked so tried to prepare phone to unlock agin. but still clip communication fail. now trying to reflash phone to give back client but getting critical error 80 40. what should i do now help please!!! thnx

phonedoctorlanz · 05-20-2008, 19:17

any clues as to what to do???

Orange_Dominica · 05-20-2008, 20:58

Hello
Check to make sure your power supply to Smart Clip is supplying 12-13 VDC and can source minimum 1 Amp
After correcting your power supply, perform again the prepare cycle.
Goodlucke !
;smokin

phonedoctorlanz · 05-20-2008, 21:06

thnx for reply but power supply already 12vdc more ideas are welcome from all.

Orange_Dominica · 05-20-2008, 22:11

Ok sir at what point do you recieve the message clip communication fail ?.... is it during the prepare cycle or after you have connected smart TP ...or while searching for phone in Smartmoto ?
Also what bootloader is detected when you see the 80 40 ?
Also, you may want to check with a meter to make sure your power adapter is supplying 12V just to confirm ...sometimes they can go bad
thankyou
:smokin

Mr.Tinkertrain · 05-21-2008, 07:56

@ ***********lanz,

Please tell us what is the phone model.
What firmware version it originally had?
Show us log file, that will spread some light at your problem.
Don't forget to hide your serial numbers.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

phonedoctorlanz · 05-21-2008, 11:52

log:SmartMoto 3.13
S-Card: /////////// Smart-Clip dongle, v 2.08, assigned Smart-Clip: ///////// Europe, initializing... OK
Clip serial: /////////, version: 4.07, initializing... OK
Searching for phone... found Motorola Phone (V3r), getting test interface... OK
Model V3r
Firmware R4515_G_08.BD.43R
Switching to flash mode... OK [S Flash Neptune LTE2]
Reading phone boot version... A.30
Sending boot... OK
Performing backup to temporary file
Stored temporary backup to C:\Program Files\GsmServer\SmartMoto\temporary backup\bkp_F901A63758A52E38.bk_
Backup OK
Erasing flash memory error 80
Searching for phone... found Motorola Phone (V3r), getting test interface... OK
Switching to flash mode... OK [S Flash Neptune LTE2]
Reading phone boot version... A.30
Sending boot... OK
Erasing flash memory OK
Sending firmware OK
Searching for phone... clip communication failed
Searching for phone... clip communication failed
this was original log i then flashed phone with same file and phone work fine,next i repeat unlock by prepare and same result clip communication fail after take out cable then battery etc.so tried to flash phone again but now get:.
SmartMoto 3.13
S-Card: Smart-Clip dongle, v 2.08, assigned Smart-Clip: Europe, initializing... OK
Clip serial: , version: 4.07, initializing... OK
Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... A.30
Boot prepare... failed

and critical error 80 40

Mr.Tinkertrain · 05-21-2008, 12:07

@ ***********lanz,

Clip communication failed error usually appears due to low power supply or not fully charged battery.
Please fully charge the battery, double check your power supply, ensure that is have output 12V 750mA, and after that run unlock procedure once again.
Also, please download and install latest version of the SmartMoto.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

phonedoctorlanz · 05-21-2008, 13:38

have fully charged battery. but now also charging new original aswell. i am using 12v will update clip and try again will keep you posted many thanks for reply.

Orange_Dominica · 05-21-2008, 14:34

Dont use prepare cycle....use the Testpoint to ground procedure.
As a note... I never use the prepare cycle for V3R, V3I, or U6 because sometimes it can not work well for these models.
For all other models the Prepare Cycle works great.
Try reflashing with your last known good file...but you may now have to reflash with a higher version .
After your flashing goes well...use the Testpoint to ground again to unlock.
Goode Luck!

:smokin

marok · 05-21-2008, 14:46

Hello, How are you??
Well, I have the same problem, the critical Error 80 40 on a Silver V3,
Boot 08.29, original SW Version is : R374_G_0E.42.10R_A
and i need to put this version : R374_G_0E_42.0BR
when i try to flash the phone, appears the critical error 80 40 and nothing happens......
any suggest?
Appreciate any help!! Its urgent!!!!
Regards
Marok

Mr.Tinkertrain · 05-21-2008, 14:52

@ marok,

Show us full log file, don't forget to hide your serial number.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

phonedoctorlanz · 05-23-2008, 09:19

have tried new batterry fully charged have fully charged old battery, have also updated smart moto and using 12v but still getting:
SmartMoto 3.14
S-Card: Smart-Clip dongle, v 2.08, assigned Smart-Clip: Europe, initializing... OK
Clip serial: , version: 4.07, initializing... OK
Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... A.30
Sending boot... OK
Erasing flash memory OK
Sending firmware OK
Searching for phone... clip communication failed
Searching for phone... clip communication failed
Searching for phone... clip communication failed
Searching for phone... clip communication failed
so what am i to try next phone stuck in bootloader mode cant flash due to critical error 80 40. boot failed. help!!!

burger_gsm · 05-23-2008, 09:28

Quote:

Originally Posted by ***********lanz

have tried new batterry fully charged have fully charged old battery, have also updated smart moto and using 12v but still getting:
SmartMoto 3.14
S-Card: Smart-Clip dongle, v 2.08, assigned Smart-Clip: Europe, initializing... OK
Clip serial: , version: 4.07, initializing... OK
Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... A.30
Sending boot... OK
Erasing flash memory OK
Sending firmware OK
Searching for phone... clip communication failed
Searching for phone... clip communication failed
Searching for phone... clip communication failed
Searching for phone... clip communication failed
so what am i to try next phone stuck in bootloader mode cant flash due to critical error 80 40. boot failed. help!!!

Try to user smart-clip tp power

Mr.Tinkertrain · 05-23-2008, 09:41

@ ***********lanz,

More likely that your power adapter has output lower then 750mA. That is why "Clip communication error" appears all the time when you try to unlock/flash the phone.
To revive the handset you can try to flash the phone with the *.pcf flash file, firmware version suppose to be the same one or higher, using SCout flasher and S-Card or SCout dongle.

@ burger gsm,

No need to use Smart TestPoint cable for the V3i handset.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

05-20-2008, 16:53	#1 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	critical error 80 40 tried to unlock phone via prepare method,clip communication failed then phone in bootloader mode. so conducted full flash phone work but still locked so tried to prepare phone to unlock agin. but still clip communication fail. now trying to reflash phone to give back client but getting critical error 80 40. what should i do now help please!!! thnx

05-20-2008, 22:11	#5 (permalink)
Orange_Dominica No Life Poster Join Date: Oct 2004 Location: Dominica, West Indies Age: 63 Posts: 646 Member: 88701 Status: Offline Thanks Meter: 381	Ok sir at what point do you recieve the message clip communication fail ?.... is it during the prepare cycle or after you have connected smart TP ...or while searching for phone in Smartmoto ? Also what bootloader is detected when you see the 80 40 ? Also, you may want to check with a meter to make sure your power adapter is supplying 12V just to confirm ...sometimes they can go bad thankyou :smokin Last edited by Orange_Dominica; 05-20-2008 at 22:14. Reason: ...added the powersuppy check with meter...new idea

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05-20-2008, 19:17	#2 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	any clues as to what to do???

05-20-2008, 20:58	#3 (permalink)
Orange_Dominica No Life Poster Join Date: Oct 2004 Location: Dominica, West Indies Age: 63 Posts: 646 Member: 88701 Status: Offline Thanks Meter: 381	Hello Check to make sure your power supply to Smart Clip is supplying 12-13 VDC and can source minimum 1 Amp After correcting your power supply, perform again the prepare cycle. Goodlucke ! ;smokin

05-20-2008, 21:06	#4 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	thnx for reply but power supply already 12vdc more ideas are welcome from all.

05-21-2008, 07:56	#6 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ ***********lanz, Please tell us what is the phone model. What firmware version it originally had? Show us log file, that will spread some light at your problem. Don't forget to hide your serial numbers. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

05-21-2008, 11:52	#7 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	log:SmartMoto 3.13 S-Card: /////////// Smart-Clip dongle, v 2.08, assigned Smart-Clip: ///////// Europe, initializing... OK Clip serial: /////////, version: 4.07, initializing... OK Searching for phone... found Motorola Phone (V3r), getting test interface... OK Model V3r Firmware R4515_G_08.BD.43R Switching to flash mode... OK [S Flash Neptune LTE2] Reading phone boot version... A.30 Sending boot... OK Performing backup to temporary file Stored temporary backup to C:\Program Files\GsmServer\SmartMoto\temporary backup\bkp_F901A63758A52E38.bk_ Backup OK Erasing flash memory error 80 Searching for phone... found Motorola Phone (V3r), getting test interface... OK Switching to flash mode... OK [S Flash Neptune LTE2] Reading phone boot version... A.30 Sending boot... OK Erasing flash memory OK Sending firmware OK Searching for phone... clip communication failed Searching for phone... clip communication failed this was original log i then flashed phone with same file and phone work fine,next i repeat unlock by prepare and same result clip communication fail after take out cable then battery etc.so tried to flash phone again but now get:. SmartMoto 3.13 S-Card: Smart-Clip dongle, v 2.08, assigned Smart-Clip: Europe, initializing... OK Clip serial: , version: 4.07, initializing... OK Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found Switching to flash mode... OK Reading phone boot version... A.30 Boot prepare... failed and critical error 80 40

05-21-2008, 12:07	#8 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ ***********lanz, Clip communication failed error usually appears due to low power supply or not fully charged battery. Please fully charge the battery, double check your power supply, ensure that is have output 12V 750mA, and after that run unlock procedure once again. Also, please download and install latest version of the SmartMoto. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

05-21-2008, 13:38	#9 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	have fully charged battery. but now also charging new original aswell. i am using 12v will update clip and try again will keep you posted many thanks for reply.

05-21-2008, 14:34	#10 (permalink)
Orange_Dominica No Life Poster Join Date: Oct 2004 Location: Dominica, West Indies Age: 63 Posts: 646 Member: 88701 Status: Offline Thanks Meter: 381	Dont use prepare cycle....use the Testpoint to ground procedure. As a note... I never use the prepare cycle for V3R, V3I, or U6 because sometimes it can not work well for these models. For all other models the Prepare Cycle works great. Try reflashing with your last known good file...but you may now have to reflash with a higher version . After your flashing goes well...use the Testpoint to ground again to unlock. Goode Luck! :smokin

05-21-2008, 14:46	#11 (permalink)
marok Major Poster Join Date: Sep 2005 Location: Montevideo - Uruguay Age: 38 Posts: 44 Member: 185881 Status: Offline Thanks Meter: 0	Hello, How are you?? Well, I have the same problem, the critical Error 80 40 on a Silver V3, Boot 08.29, original SW Version is : R374_G_0E.42.10R_A and i need to put this version : R374_G_0E_42.0BR when i try to flash the phone, appears the critical error 80 40 and nothing happens...... any suggest? Appreciate any help!! Its urgent!!!! Regards Marok

05-21-2008, 14:52	#12 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ marok, Show us full log file, don't forget to hide your serial number. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

05-23-2008, 09:19	#13 (permalink)
phonedoctorlanz Freak Poster Join Date: Jul 2005 Location: lanzarote Age: 52 Posts: 157 Member: 164714 Status: Offline Thanks Meter: 1	have tried new batterry fully charged have fully charged old battery, have also updated smart moto and using 12v but still getting: SmartMoto 3.14 S-Card: Smart-Clip dongle, v 2.08, assigned Smart-Clip: Europe, initializing... OK Clip serial: , version: 4.07, initializing... OK Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found Switching to flash mode... OK Reading phone boot version... A.30 Sending boot... OK Erasing flash memory OK Sending firmware OK Searching for phone... clip communication failed Searching for phone... clip communication failed Searching for phone... clip communication failed Searching for phone... clip communication failed so what am i to try next phone stuck in bootloader mode cant flash due to critical error 80 40. boot failed. help!!!

05-23-2008, 09:41	#15 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ **********lanz, More likely that your power adapter has output lower then 750mA. That is why "Clip communication error" appears all the time when you try to unlock/flash the phone. To revive the handset you can try to flash the phone with the .pcf flash file, firmware version suppose to be the same one or higher, using SCout flasher and S-Card or SCout dongle. @ burger gsm, No need to use Smart TestPoint cable for the V3i handset. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com