clip communication failed
 

@smart support

i been working with smart clip over de last 3 years at 9v without a problem, yesterday i tried to unlock a motorola u6 using prepare procedure and the box was unable to restore the backup to the phone, so i tried to flash it and but it doesn´t finish, i been trying over and over and always stops and clip communication failed message appears.

i been reading around and smart clip said its a power supply problem but my doubt is when i bought the box, the box needed 9v and in recent posts it says SC needs 12v my question is due to new updates in the box´s firmware, the box suddenly needs more power to work?

i desperatly hope you can answer my questions, heres the flash log.

Best Regards.

Searching for phone... found S Blank Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 0.FF
Reading flash id... Intel - 28F256L18B
Phone group: A630,E1,E37x,E39x,E55x,L6,U6,V3,V190,V330,V53x,V54 x,V55x,V62x,V635,V80
Hardware IMEI: 358606001******
IMEI OTP status: locked
Security area saved to "PDS for S Blank Neptune LTE 358606001****** (16).mbk"
Writing flash section 2 of 2... 47% (46.4 Kb/sec)
clip communication failed

pls smart clip support i kinda need your help.

also had this problem
added 12v supply and never happened since

In case of getting an error "Clip communication failed", while detecting the handset, please check the output of Smart-Clip power source. For stable Smart-Clip functions minimum output is 9V & 500mA. Recommended power supply is 12V & 750mA.

Some phone models use a data cable for charging. So, as soon as it gets connected to Smart-Clip it starts charging and uses about 500mA, plus Clip requires another 130-150mA.


Best Regards
GSMServer team


http://www.gsmserver.com/img/sc_userbar.png