clip communication failed

[yozh]

@smart support

i been working with smart clip over de last 3 years at 9v without a problem, yesterday i tried to unlock a motorola u6 using prepare procedure and the box was unable to restore the backup to the phone, so i tried to flash it and but it doesn´t finish, i been trying over and over and always stops and clip communication failed message appears.

i been reading around and smart clip said its a power supply problem but my doubt is when i bought the box, the box needed 9v and in recent posts it says SC needs 12v my question is due to new updates in the box´s firmware, the box suddenly needs more power to work?

i desperatly hope you can answer my questions, heres the flash log.

Best Regards.

Searching for phone... found S Blank Neptune LTE, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 0.FF
Reading flash id... Intel - 28F256L18B
Phone group: A630,E1,E37x,E39x,E55x,L6,U6,V3,V190,V330,V53x,V54 x,V55x,V62x,V635,V80
Hardware IMEI: 358606001******
IMEI OTP status: locked
Security area saved to "PDS for S Blank Neptune LTE 358606001****** (16).mbk"
Writing flash section 2 of 2... 47% (46.4 Kb/sec)
clip communication failed

[yozh]

pls smart clip support i kinda need your help.

[.ALDAGSM.]

also had this problem
added 12v supply and never happened since

[GSM_Support]

Originally Posted by yozh

pls smart clip support i kinda need your help.

In case of getting an error "Clip communication failed", while detecting the handset, please check the output of Smart-Clip power source. For stable Smart-Clip functions minimum output is 9V & 500mA. Recommended power supply is 12V & 750mA.

Some phone models use a data cable for charging. So, as soon as it gets connected to Smart-Clip it starts charging and uses about 500mA, plus Clip requires another 130-150mA.


Best Regards
GSMServer team