em325 unlock problem - GSM-Forum

radu_adriansv · 04-06-2009, 08:15

Connect phone to computer USB port before proceeding ... OK
sending boot...
...................................ant that's all that it happened..nothing else..what should i do?..thank's in advance..

Unicom · 04-06-2009, 08:38

Quote:

Originally Posted by radu_adriansv

Connect phone to computer USB port before proceeding ... OK
sending boot...
...................................ant that's all that it happened..nothing else..what should i do?..thank's in advance..

Hi, I am having same problem too, Please sc team give us the solution.

GSM_Support · 04-06-2009, 10:51

Please specify step-by-step what exactly did you do?

Best Regards
GSMServer team

radu_adriansv · 04-06-2009, 12:13

/////////////////////////////////////////////////

Unicom · 04-06-2009, 13:57

Quote:

Originally Posted by GSM_Support

Please specify step-by-step what exactly did you do?

Best Regards
GSMServer team

Well I have done the same thing you mentioned on this link(http://www.smart-clip.com/support.php#Locosto)

GSM_Support · 04-06-2009, 14:07

Did you install the Locosto interface driver? Did you connect the phone for the first time or was any locosto phone connected before? Also, do you use USB hub or connect it directly?

Best Regards
GSMServer team

radu_adriansv · 04-06-2009, 14:42

first time..it was after i conected more locosto..then..i uninstal driver and try agains..and i coonect phone directly..no more usb hub..

Unicom · 04-06-2009, 14:47

Quote:

Originally Posted by GSM_Support

Did you install the Locosto interface driver? Did you connect the phone for the first time or was any locosto phone connected before? Also, do you use USB hub or connect it directly?

Best Regards
GSMServer team

Well 1st I updated my smart clip along with s-card, and I chosed computer comport from smart clip and connected the mobile with mini usb, as soon as I connected it automatically instaled the driver, when its said its ready to use I disconnected and reconnected than pressed unlock but after saying sending boot... its stuck...

GSM_Support · 04-07-2009, 08:06

Please ensure that phones battery is fully charged and antivirus or the firewall are not blocking your software.

Best Regards
GSMServer team

Unicom · 04-07-2009, 10:40

Quote:

Originally Posted by GSM_Support

Please ensure that phones battery is fully charged and antivirus or the firewall are not blocking your software.

Best Regards
GSMServer team

Hi, Thanks for the reply. Yes i have ensured and the battery was fully charged, I turned of the firewall and my registered kaspersky antivirus. But same thing. I am requesting sc team as well as any other person, please post here if you got the same problem and solved.

mcandre · 04-07-2009, 13:38

SmartMoto 3.21
S-Card: 111 Smart-Clip dongle, v 2.11, assigned Smart-Clip: 111 Europe, initializing... OK
Connect phone to computer USB port before proceeding...OK
Sending boot...OK
Hardware IMEI: 352487020111
Manufacturer: Intel, Model: M18LR256B
Unlocking phone...OK
Turning phone off

GSM_Support · 04-07-2009, 14:03

Quote:

Originally Posted by Unicom

Hi, Thanks for the reply. Yes i have ensured and the battery was fully charged, I turned of the firewall and my registered kaspersky antivirus. But same thing. I am requesting sc team as well as any other person, please post here if you got the same problem and solved.

Try performing unlock procedure on different PC.

Best Regards
GSMServer team

silhouette · 05-06-2009, 17:20

Never had a problem unlocking this phone but received one white coloured piece that refused to process beyond a few seconds into 'sending boot'
Then I had to select 'cancel'
Tried on two different computers with same result. I did not use any usb hub either. Nor had any active anti-virus running.

GSM_Support · 05-07-2009, 10:31

Please specify the version of this phone. Also, please post the log file.

Best Regards
GSMServer team

silhouette · 05-07-2009, 18:08

Sorry I did not note the version. The customer lost patience, I gave him short time frame as most such sets get done quickly via smart-clip.
About log, the problem is well explained above. The process gets stuck at ' sending boot' at around 10% completion stage. After that you choose 'cancel' to try again because smartmoto gets stuck at the 'sending boot' screen.

04-06-2009, 08:15	#1 (permalink)
radu_adriansv Freak Poster Join Date: May 2004 Location: Romania Age: 32 Posts: 168 Member: 64564 Status: Offline Thanks: 100 Thanked 6 Times in 6 Posts	em325 unlock problem Connect phone to computer USB port before proceeding ... OK sending boot... ...................................ant that's all that it happened..nothing else..what should i do?..thank's in advance..

04-06-2009, 12:13	#4 (permalink)
radu_adriansv Freak Poster Join Date: May 2004 Location: Romania Age: 32 Posts: 168 Member: 64564 Status: Offline Thanks: 100 Thanked 6 Times in 6 Posts	///////////////////////////////////////////////// Last edited by GSM_Support; 04-06-2009 at 14:01. Reason: Contained serial number

04-07-2009, 13:38	#11 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 28 Posts: 3,889 Member: 239548 Status: Offline Thanks: 343 Thanked 634 Times in 495 Posts	SmartMoto 3.21 S-Card: 111 Smart-Clip dongle, v 2.11, assigned Smart-Clip: 111 Europe, initializing... OK Connect phone to computer USB port before proceeding...OK Sending boot...OK Hardware IMEI: 352487020111 Manufacturer: Intel, Model: M18LR256B Unlocking phone...OK Turning phone off Last edited by mcandre; 04-07-2009 at 13:45.

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04-06-2009, 10:51	#3 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,362 Times in 3,051 Posts	Please specify step-by-step what exactly did you do? Best Regards GSMServer team

04-06-2009, 14:07	#6 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,362 Times in 3,051 Posts	Did you install the Locosto interface driver? Did you connect the phone for the first time or was any locosto phone connected before? Also, do you use USB hub or connect it directly? Best Regards GSMServer team

04-06-2009, 14:42	#7 (permalink)
radu_adriansv Freak Poster Join Date: May 2004 Location: Romania Age: 32 Posts: 168 Member: 64564 Status: Offline Thanks: 100 Thanked 6 Times in 6 Posts	first time..it was after i conected more locosto..then..i uninstal driver and try agains..and i coonect phone directly..no more usb hub..

04-07-2009, 08:06	#9 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,362 Times in 3,051 Posts	Please ensure that phones battery is fully charged and antivirus or the firewall are not blocking your software. Best Regards GSMServer team

05-06-2009, 17:20	#13 (permalink)
silhouette No Life Poster Join Date: Feb 2004 Posts: 1,348 Member: 52597 Status: Offline Thanks: 304 Thanked 246 Times in 152 Posts	Never had a problem unlocking this phone but received one white coloured piece that refused to process beyond a few seconds into 'sending boot' Then I had to select 'cancel' Tried on two different computers with same result. I did not use any usb hub either. Nor had any active anti-virus running.

05-07-2009, 10:31	#14 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,362 Times in 3,051 Posts	Please specify the version of this phone. Also, please post the log file. Best Regards GSMServer team

05-07-2009, 18:08	#15 (permalink)
silhouette No Life Poster Join Date: Feb 2004 Posts: 1,348 Member: 52597 Status: Offline Thanks: 304 Thanked 246 Times in 152 Posts	Sorry I did not note the version. The customer lost patience, I gave him short time frame as most such sets get done quickly via smart-clip. About log, the problem is well explained above. The process gets stuck at ' sending boot' at around 10% completion stage. After that you choose 'cancel' to try again because smartmoto gets stuck at the 'sending boot' screen.