K1 flashing error - GSM-Forum

afrar · 06-01-2012, 10:39

I have Moto K1 with following firmware inside.,
R4527_G.08.02.2E1_GNPO12_RF
08A0

Problem is i don't have bluetooth option in the menu.So i planning to flash the phone.when i try to flash phone get white screen in boot mode and flashing get error.but phone no have problem.
When i make boot in manual only comes white screen.
Note :
phone is brand new and i have qty of phone in same condition
Hope get Answer from supporter

GSM_Support · 06-01-2012, 10:50

@ afrar,

Quote:

.when i try to flash phone get white screen in boot mode and flashing get error.

Post here log file from the flashing operation, it would spread some light at your issue.
Don't forget to hide your serial numbers.

Best Regards
GSMServer team

afrar · 06-01-2012, 11:10

I flashing with scout., Do you need scout log ?

GSM_Support · 06-01-2012, 11:58

@ afrar,

Yes, post here log file.

Best Regards
GSMServer team

mcandre · 06-01-2012, 12:36

Quote:

R4527_G.08.02.2E1_GNPO12_RF

What flash file have you flashed?
Also post how had the phone been detected before you flashed it?

afrar · 06-01-2012, 14:00

Here i attach pic pls check it.,

ImageShack Album - 2 images

GSM_Support · 06-01-2012, 14:13

@ afrar,

What firmware version are you trying to flash the phone with?

Best Regards
GSMServer team

afrar · 06-01-2012, 15:16

R4527_G_08.22.03R_PDS012_LP0039_DRM0101_VSTG_30C_0 70809_JPJAVA_G_08_R4527_06_00_1ER_GSTCNRYORACH0C4_ 1FF_Orange_Switzerland

GSM_Support · 06-02-2012, 08:47

@ afrar,

First of all update your SCout flasher to the latest version (v 2.01), after that download same firmware version like the set has and run flashing operation once again.
If some error appears, save log file and post it here.

Best Regards
GSMServer team

afrar · 06-04-2012, 18:13

Same Flash file not available in support.,

mcandre · 06-05-2012, 07:40

Your phone's firmware version hasn't been detected properly.
There are several possible reasons of that. Most possible reason is that something is wrong with PDS zone of the phone.

That's the reason why Scout doesn't allow you to flash the phone.

afrar · 06-05-2012, 15:26

So what's the solution for that. As i told in the beginning i have quantity of phones in same problem

GSM_Support · 06-05-2012, 15:47

@ afrar,

Try to perform following operation:

Perform Repair PDS operation using SmartMoto software
Flash the phone with the *.mfw flash file.

Please note that *.mfw flash files are meant to be used by the SmartMoto software.
According to the information you have provided K1 handset you have has boot version 8.A0. This Boot version is supported by SmartMoto via Prepare cycle.
By following this link you can find detailed manual on the Prepare Cycle operation.

Best Regards
GSMServer team

afrar · 06-07-2012, 01:07

I try to repair PDS starts good at the end i got load error
Phone still good no any problem
If you want i connect for you team viewer you want do some test ?
Otherwise an send you 1 phone also .,
Thx a lot.,

GSM_Support · 06-07-2012, 07:06

@ afrar,

Post here log file from the Repair PDS operation, without serial numbers.
Also, you can contact me via any messenger.

Best Regards
GSMServer team

06-01-2012, 10:39	#1 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	K1 flashing error I have Moto K1 with following firmware inside., R4527_G.08.02.2E1_GNPO12_RF 08A0 Problem is i don't have bluetooth option in the menu.So i planning to flash the phone.when i try to flash phone get white screen in boot mode and flashing get error.but phone no have problem. When i make boot in manual only comes white screen. Note : phone is brand new and i have qty of phone in same condition Hope get Answer from supporter

06-05-2012, 15:47	#13 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,359 Times in 3,051 Posts	@ afrar, Try to perform following operation: Perform Repair PDS operation using SmartMoto software Flash the phone with the .mfw flash file. Please note that .mfw flash files are meant to be used by the SmartMoto software. According to the information you have provided K1 handset you have has boot version 8.A0. This Boot version is supported by SmartMoto via Prepare cycle. By following this link you can find detailed manual on the Prepare Cycle operation. Best Regards GSMServer team

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06-01-2012, 11:10	#3 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	I flashing with scout., Do you need scout log ?

06-01-2012, 11:58	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,359 Times in 3,051 Posts	@ afrar, Yes, post here log file. Best Regards GSMServer team

06-01-2012, 14:00	#6 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	Here i attach pic pls check it., ImageShack Album - 2 images

06-01-2012, 14:13	#7 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,359 Times in 3,051 Posts	@ afrar, What firmware version are you trying to flash the phone with? Best Regards GSMServer team

06-01-2012, 15:16	#8 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	R4527_G_08.22.03R_PDS012_LP0039_DRM0101_VSTG_30C_0 70809_JPJAVA_G_08_R4527_06_00_1ER_GSTCNRYORACH0C4_ 1FF_Orange_Switzerland

06-02-2012, 08:47	#9 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,359 Times in 3,051 Posts	@ afrar, First of all update your SCout flasher to the latest version (v 2.01), after that download same firmware version like the set has and run flashing operation once again. If some error appears, save log file and post it here. Best Regards GSMServer team

06-04-2012, 18:13	#10 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	Same Flash file not available in support.,

06-05-2012, 07:40	#11 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 28 Posts: 3,888 Member: 239548 Status: Offline Thanks: 343 Thanked 634 Times in 495 Posts	Your phone's firmware version hasn't been detected properly. There are several possible reasons of that. Most possible reason is that something is wrong with PDS zone of the phone. That's the reason why Scout doesn't allow you to flash the phone.

06-05-2012, 15:26	#12 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	So what's the solution for that. As i told in the beginning i have quantity of phones in same problem

06-07-2012, 01:07	#14 (permalink)
afrar No Life Poster Join Date: Dec 2004 Posts: 562 Member: 95653 Status: Offline Sonork: 100.1585508 Thanks: 38 Thanked 102 Times in 56 Posts	I try to repair PDS starts good at the end i got load error Phone still good no any problem If you want i connect for you team viewer you want do some test ? Otherwise an send you 1 phone also ., Thx a lot.,

06-07-2012, 07:06	#15 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 17,248 Member: 121052 Status: Offline Thanks: 419 Thanked 26,359 Times in 3,051 Posts	@ afrar, Post here log file from the Repair PDS operation, without serial numbers. Also, you can contact me via any messenger. Best Regards GSMServer team