L7 flashing problem - GSM-Forum

kalpeshoza · 12-11-2008, 13:58

Today receive a DEAD moto L7 see the logs

SmartMoto 3.20
S-Card: ******** Smart-Clip dongle, v 2.10, assigned Smart-Clip: ****** Europe, initializing... OK
Clip serial: ************* version: 4.08, initializing... OK
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... found S Blank Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 3.00

REPAIR PDS ::::: >>>

Reading flash id... 0x90 - 0090, chip unidentified
Phone group: V235,V360,V360v,V3i,V3r,L7,L7e,L7v,L71,L72,L9,K1,U 3,W5,W490,W510,Z3
Hardware IMEI: 620C3FF23F1E679
IMEI OTP status: locked
Error: "Repair PDS" unavailable due to incomplete chip identification

WHEN PREPARE PHONE ::::: >>>

Searching for phone... found S Blank Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 3.00
Boot version 0x300 is not supported for model 'L7'

WHEN FLASH ::: >>>

Searching for phone... found S Blank Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 3.00
Reading flash id... 0x90 - 0090, chip unidentified
Phone group: V235,V360,V360v,V3i,V3r,L7,L7e,L7v,L71,L72,L9,K1,U 3,W5,W490,W510,Z3
Hardware IMEI: 620C3FF23F1E679
IMEI OTP status: locked
Incomplete chip identification, restore & write functions unavailable

need a help how to recover my mobile also try with Scout

Incompatible superfile for Subscriber Unit state.
The superfile selected is for reflash. Please use a rom superfile.
Flash failed

Thanks in Add.

Mr.Tinkertrain · 12-11-2008, 14:07

@ kalpeshoza,

"Incomplete chip identification" means that flash memory chip is not read properly. There are two main reasons for that:
1. The flash memory chip is damaged or doesn't communicate with the processor. In this case the phone needs hardware repair.
Connection between the chip and the PCB may be improved by the hot air.
2. Testpoint procedure was not performed properly -- just to make sure please, repeat the tp procedure.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

kalpeshoza · 12-11-2008, 14:23

Thanks Mr.Tinkertrain but when i receive phone only key paid light blink i try with + # power on but not see the s/w version (not in boot mode)

and yes fresh PCB , Tp is also ok ,why Hardware IMEI: 620C3FF23F1E679 ? i try with Restore IMEI but not work

Mr.Tinkertrain · 12-11-2008, 14:35

@ kalpeshoza,

Quote:

Reading flash id... 0x90 - 0090, chip unidentified
Hardware IMEI: 620C3FF23F1E679
Incomplete chip identification, restore & write functions unavailable

These errors shows that the handset has hardware malfunction. You can try to reheat flash chip in order to improve the connection.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

kalpeshoza · 12-12-2008, 14:38

Thanks a lots Mr.Tinkertrain problem slove just normal hit the mobile and then flashing is start ..

stefani · 01-20-2010, 16:58

..hello..
..motorola L7..come to me completly dead....
..repait PDS ok..full flash ok..unlock ok...but phone still dead..
anybody have an idea what can be ???

TICTAC_M · 01-20-2010, 23:14

you try connect to charger, and see if phone turn on is posible that keypad do not working.

stefani · 01-21-2010, 07:37

Quote:

Originally Posted by TICTAC_M

you try connect to charger, and see if phone turn on is posible that keypad do not working.

..not work..is completly dead....

GSM_Support · 01-21-2010, 08:14

@ stefani,

Please provide us with more detailed information.
Do you know what had happened to the set so it goes to such state?
What original firmware version the handset originally had?
Please show us log file from the flashing/Repair PDS procedure, don't forget to hide your serial numbers.

Best Regards
GSMServer team

stefani · 01-21-2010, 11:14

Quote:

Originally Posted by GSM_Support

@ stefani,

Please provide us with more detailed information.
Do you know what had happened to the set so it goes to such state?
What original firmware version the handset originally had?
Please show us log file from the flashing/Repair PDS procedure, don't forget to hide your serial numbers.

Best Regards
GSMServer team

..hello..
i don't know what happend ..and what firmwere was before...

Searching for phone... found S Blank Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 3.00
Reading flash id... Intel - 28F256L18B
Reading flash id/2... none, OK
Phone group: V235,V360,V360v,V3i,V3r,L7,L7e,L7v,L71,L72,L9,K1,U 3,W5,W490,W510,Z3
Hardware IMEI: 357258001224339
IMEI OTP status: locked
Security area saved to "PDS for S Blank Neptune LTE2 357258001224339 (1).mbk"
Login request... OK
Writing flash section 2 of 2... 100% (22.9 Kb/sec)
Restarting phone... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
IMEI OTP status: locked
Repair PDS request... OK
Performing PDS repair... OK
Writing flash section 1 of 1... 100% (11.5 Kb/sec)
Please write a corresponding Full_flash file to phone to complete repair
Writing flash section 7 of 7... 100% (43.4 Kb/sec)
Flash completed!
Unlocking phone... OK

L7_R4513_G_08.B7.DCR_RB_lp002C_SE5748AXXW610A_flas h_flex.mfw

GSM_Support · 01-21-2010, 11:25

@ stefani,

Quote:

repait PDS ok..full flash ok

What firmware version the phone had and what flash file did you use for the flashing procedure?

Best Regards
GSMServer team

stefani · 01-21-2010, 11:47

Quote:

Originally Posted by GSM_Support

@ stefani,

What firmware version the phone had and what flash file did you use for the flashing procedure?

Best Regards
GSMServer team

..i don't know what firmwere was before
..this flash i use : L7_R4513_G_08.B7.DCR_RB_lp002C_SE5748AXXW610A_flas h_flex.mfw

GSM_Support · 01-21-2010, 11:52

@ stefani,

As original firmware version isn't known, it's quite hard to suggest anything.
Try to flash the phone with the R4513_G_08.B7.E0R_RB Full Flash file and post results here.

Best Regards
GSMServer team

stefani · 01-21-2010, 13:17

Quote:

Originally Posted by GSM_Support

@ stefani,

As original firmware version isn't known, it's quite hard to suggest anything.
Try to flash the phone with the R4513_G_08.B7.E0R_RB Full Flash file and post results here.

Best Regards
GSMServer team

..nu luck...still dead...

Searching for phone... found S Blank Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... 3.00
Reading flash id... Intel - 28F256L18B
Reading flash id/2... none, OK
Phone group: V235,V360,V360v,V3i,V3r,L7,L7e,L7v,L71,L72,L9,K1,U 3,W5,W490,W510,Z3
Hardware IMEI: 357258001224339
IMEI OTP status: locked
Security area saved to "PDS for S Blank Neptune LTE2 357258001224339 (2).mbk"
Login request... OK
Writing flash section 2 of 2... 100% (23.4 Kb/sec)
Restarting phone... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
IMEI OTP status: locked
Repair PDS request... OK
Performing PDS repair... OK
Writing flash section 1 of 1... 100% (12.9 Kb/sec)
Please write a corresponding Full_flash file to phone to complete repair
Writing flash section 2 of 2... 100% (50.5 Kb/sec)
Flash completed!

GSM_Support · 01-21-2010, 13:25

@ stefani,

What is displayed at the screen of the phone when you try to power it on?

Best Regards
GSMServer team

01-21-2010, 13:25	#15 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ stefani, What is displayed at the screen of the phone when you try to power it on? Best Regards GSMServer team Last edited by GSM_Support; 01-21-2010 at 14:03.

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12-11-2008, 14:07	#2 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ kalpeshoza, "Incomplete chip identification" means that flash memory chip is not read properly. There are two main reasons for that: 1. The flash memory chip is damaged or doesn't communicate with the processor. In this case the phone needs hardware repair. Connection between the chip and the PCB may be improved by the hot air. 2. Testpoint procedure was not performed properly -- just to make sure please, repeat the tp procedure. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

12-11-2008, 14:23	#3 (permalink)
kalpeshoza No Life Poster Join Date: Mar 2007 Location: Buy Buy Thank U GsmHostig .... Age: 41 Posts: 1,701 Member: 462292 Status: Offline Thanks Meter: 397	Thanks Mr.Tinkertrain but when i receive phone only key paid light blink i try with + # power on but not see the s/w version (not in boot mode) and yes fresh PCB , Tp is also ok ,why Hardware IMEI: 620C3FF23F1E679 ? i try with Restore IMEI but not work

12-12-2008, 14:38	#5 (permalink)
kalpeshoza No Life Poster Join Date: Mar 2007 Location: Buy Buy Thank U GsmHostig .... Age: 41 Posts: 1,701 Member: 462292 Status: Offline Thanks Meter: 397	Thanks a lots Mr.Tinkertrain problem slove just normal hit the mobile and then flashing is start ..

01-20-2010, 16:58	#6 (permalink)
stefani No Life Poster Join Date: Mar 2007 Location: Roumania Posts: 1,140 Member: 461923 Status: Offline Thanks Meter: 2,020	..hello.. ..motorola L7..come to me completly dead.... ..repait PDS ok..full flash ok..unlock ok...but phone still dead.. anybody have an idea what can be ???

01-20-2010, 23:14	#7 (permalink)
TICTAC_M No Life Poster Join Date: Aug 2006 Location: Ecuador -Andes Posts: 1,740 Member: 331361 Status: Offline Thanks Meter: 155	you try connect to charger, and see if phone turn on is posible that keypad do not working.

01-21-2010, 08:14	#9 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ stefani, Please provide us with more detailed information. Do you know what had happened to the set so it goes to such state? What original firmware version the handset originally had? Please show us log file from the flashing/Repair PDS procedure, don't forget to hide your serial numbers. Best Regards GSMServer team

01-21-2010, 11:52	#13 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ stefani, As original firmware version isn't known, it's quite hard to suggest anything. Try to flash the phone with the R4513_G_08.B7.E0R_RB Full Flash file and post results here. Best Regards GSMServer team