Looking for clip at 0x3BC... cant update the clip now! - GSM-Forum

mobileunlockers · 02-01-2012, 07:10

Hi

i just reinstall oprating system on my computer and now i cant update my samrt clip, i have checked the settings in BIOS and they are set up to EEP, tried different LPT cabels, i have selected the right LPT port but still same thing. i dont have any antivirus on my computer.

i can read the s-card serial but cant read the serial number from the smart clip. what can i do about this?

here is the log:

Smart-Clip update software 3.09
Warning: make sure you use power adapter!

Auto searching clip...
Looking for clip on Smart Adaptor... not found
Looking for clip at 0x378... not found
Clip not found
Auto searching clip...
Looking for clip on Smart Adaptor... not found
Looking for clip at 0x3BC... not found
Clip not found
Please send log file to [email protected]

thanks

and also when i click on the update button then the green light start blinking on the smart clip and then stop after few sec.

GSM_Support · 02-01-2012, 08:38

@ mobileunlockers,

Please make sure that:

* Firewall on your computer (or your LAN) is configured properly or disabled;
* You have reliable Internet connection;
* If you are using a Smart Adaptor select USB connection method or LPT port for LPT cable;
* LPT port settings are set to EPP in BIOS;
* Your LPT cable works properly;
* You have got a correct LPT port set in SmartMoto program, tab Smart-Clip. The best way to use Auto mode;
* You use a stable power supply with your clip (use 12V, 750mA or 10V 1A power adapter);
* Your IE version is not lower than v5.0;
* If you run update under WinXP, log in as Administrator or any other account with administrative rights.

To run a new SmartMoto under WinXP also to update a Smart-Clip please
launch the SmartMoto, open Smart-Clip bookmark & tick the option "Disable OS parallel port polling (requires reboot)".
After that restart your PC.
Also set LPT options in SmartMoto to compatibility.

Good luck!

Best Regards
GSMServer team

mobileunlockers · 02-01-2012, 21:58

i have tried everything before still same thing, i dont know whats going on.

GSM_Support · 02-02-2012, 08:08

@ mobileunlockers,

Try to run update operation at the other PC.

Best Regards
GSMServer team

02-01-2012, 07:10	#1 (permalink)
mobileunlockers No Life Poster Join Date: Nov 2006 Location: rochdale uk Posts: 1,142 Member: 396778 Status: Offline Thanks Meter: 155	Looking for clip at 0x3BC... cant update the clip now! Hi i just reinstall oprating system on my computer and now i cant update my samrt clip, i have checked the settings in BIOS and they are set up to EEP, tried different LPT cabels, i have selected the right LPT port but still same thing. i dont have any antivirus on my computer. i can read the s-card serial but cant read the serial number from the smart clip. what can i do about this? here is the log: Smart-Clip update software 3.09 Warning: make sure you use power adapter! Auto searching clip... Looking for clip on Smart Adaptor... not found Looking for clip at 0x378... not found Clip not found Auto searching clip... Looking for clip on Smart Adaptor... not found Looking for clip at 0x3BC... not found Clip not found Please send log file to [email protected] thanks and also when i click on the update button then the green light start blinking on the smart clip and then stop after few sec.

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02-01-2012, 08:38	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ mobileunlockers, Please make sure that: * Firewall on your computer (or your LAN) is configured properly or disabled; * You have reliable Internet connection; * If you are using a Smart Adaptor select USB connection method or LPT port for LPT cable; * LPT port settings are set to EPP in BIOS; * Your LPT cable works properly; * You have got a correct LPT port set in SmartMoto program, tab Smart-Clip. The best way to use Auto mode; * You use a stable power supply with your clip (use 12V, 750mA or 10V 1A power adapter); * Your IE version is not lower than v5.0; * If you run update under WinXP, log in as Administrator or any other account with administrative rights. To run a new SmartMoto under WinXP also to update a Smart-Clip please launch the SmartMoto, open Smart-Clip bookmark & tick the option "Disable OS parallel port polling (requires reboot)". After that restart your PC. Also set LPT options in SmartMoto to compatibility. Good luck! Best Regards GSMServer team

02-01-2012, 21:58	#3 (permalink)
mobileunlockers No Life Poster Join Date: Nov 2006 Location: rochdale uk Posts: 1,142 Member: 396778 Status: Offline Thanks Meter: 155	i have tried everything before still same thing, i dont know whats going on.

02-02-2012, 08:08	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ mobileunlockers, Try to run update operation at the other PC. Best Regards GSMServer team