problem in updating smart clip

[astana2007]

can u help me to solve my problem.
I m trying to update my smart clip box,but when I click get info button ,
lights of box switch off and than switch after few seconds.


and same happened when I try to update the dongle.
when hit get info,dongle detected but unable to update it.

[GSM_Support]

We need more information on the problem:

1. Does the SC power on normally? What indicator lights do you have
   (if any) when you plug it to the power source?
2. What power source do you use? Please, use only 10V 1A DC or 12V 750mA adaptor
   and NEVER a battery! The adapter is available at
   Mains AC/DC Power Adaptor - Smart-Clip - Cables for flash / unlock devices - Cables and Adapters - Flash and Unlock.
3. Try to connect your SC to PC and go to
   Smart-Clip is a professional device for unlocking cell phones. Smart-Clip upgrade zone . Can the update zone detect
   the device? If yes, please, press "Save operation log" and mail it to
   support[at]smart-clip.com.
4. When you connect the SC to SmartMoto program, choose "Smart-Clip USB port" from "Phone Connection" dropdown
   list to the left of "Search" button.
5. Also please make sure that:

• Firewall on your computer (or your LAN) is configured properly or disabled;
• You have reliable Internet connection;
• If you are using a Smart Adaptor select USB connection method or LPT port for LPT cable;
• LPT port settings are set to EPP in BIOS;
• Your LPT cable works properly;
• You have got a correct LPT port set in SmartMoto program, tab Smart-Clip. The best way to use Auto mode;
• You use a stable power supply with your clip (use 12V, 750mA or 10V 1A power adapter);
• Your IE version is not lower than v5.0;
• If you run update under WinXP, log in as Administrator or any other account with administrative rights.

To run a new SmartMoto under WinXP also to update a Smart-Clip please
launch the SmartMoto, open Smart-Clip bookmark & tick the option "Disable OS parallel port polling (requires reboot)".
After that restart your PC.
Also set LPT options in SmartMoto to compatibility.

Best Regards
GSMServer team