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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Smart-Clip

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Old 04-09-2011, 13:08   #1 (permalink)
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ot-808 dead after unlock

hello support ,how to restore security backup to phone,after unlock i was dead,turn and turn off ,i have security backup:

3563890337xxxxx-808X-2BBGGE5 15l XQ15DC3J.wxbk

how to restore it?
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Old 04-09-2011, 16:29   #2 (permalink)
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i have read from another ot-808 backup(same provider) flash ,when i try to write flash ,it write imei mistmach,any idea support?>
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Old 04-09-2011, 17:22   #3 (permalink)
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Hotfile.com: One click file hosting: ot-808.rar

flash file from normal alive phone,security from dead phone
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Old 04-11-2011, 07:23   #4 (permalink)
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@ mishiko_gsm,

In order to revive the phone perform following steps:
1. Uninstall SmartMoto you have
2. Download it once again
3. Install "Fresh" just downloaded SmartMoto
4. Run just downloaded SmartMoto
5. Restore security backup of the phone with "Write flash" operation.

Security backup file can be found in the SmartMoto folder at your PC (x:\Program Files\GsmServer\SmartMoto\security backup\...)
All security backups that were saved by SmartMoto are signed with the IMEI numbers. In order to restore correct backup, check phone's IMEI number and select the one that has exactly the same signification.

Best Regards
GSMServer team



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Old 04-15-2011, 10:19   #5 (permalink)
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@ mishiko_gsm,

New Smart-Clip update just released.
Download and install SmartMoto, version 4.20, Restore security backup of the phone with "Write flash" operation.

Security backup file can be found in the SmartMoto folder at your PC (x:\Program Files\GsmServer\SmartMoto\security backup\...)
All security backups that were saved by SmartMoto are signed with the IMEI numbers. In order to restore correct backup, check phone's IMEI number and select the one that has exactly the same signification.

After that post results along with the log file here, please.

In case if the phone refuses to start up properly after Restore security backup operation, Read backup from it and send (with the log file) it to support[at]smart-clip.com

Best Regards
GSMServer team




Last edited by GSM_Support; 04-15-2011 at 10:40.
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Old 05-24-2011, 14:13   #6 (permalink)
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this is program (smartmoto) bug. after unlock alcatel ot-808 with smartmoto v4.22 same result.
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Old 05-24-2011, 15:01   #7 (permalink)
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@ moriskurtaini,

New SmartMoto was just released Download and install latest software (SmartMoto version 4.23) after that Restore original security backup of the phone with "Write flash" operation.
After all operations will be completed post results here, please.

Best Regards
GSMServer team



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