Please guide me - GSM-Forum

Jamil Nasir · 04-28-2011, 11:00

Alcatel Ot-799 not unlock What's the reason.

mcandre · 04-28-2011, 11:13

Did you check phone's battery? Is it fully charged?
And did you try another com-port?

Jamil Nasir · 04-28-2011, 11:24

Brother I completely check batery full charge and always com port check but same problem face please help me.

GSM_Support · 04-28-2011, 11:59

@ Jamil Nasir,

What problem exactly you have?
Post here log file, without serial numbers, please.

Best Regards
GSMServer team

mcandre · 04-28-2011, 12:05

What OS do you use?
Download drivers from here and try once again: http://www.smart-clip.com/dl_user.php?id=ftdi_drivers

Jamil Nasir · 04-28-2011, 13:26

SmartMoto 4.21
S-Card: XXXXXXXX Smart-Clip dongle, v 3.09, assigned Smart-Clip: XXXXXXXXX Europe, initializing... OK
USB Serial Port (COM19), provider - FTDI, drv. ver. 2.6.0.0 from 10/22/2009
MCU: MT6235, HW rev. A.04, SW rev. A.01
Release the Power ON button
Sending boot...com error, 0x04
Preparing...Com error 0x03

GSM_Support · 04-28-2011, 13:34

@ Jamil Nasir,

What operation system are you using?
Did you try to use another port for connection purposes?

Best Regards
GSMServer team

Jamil Nasir · 04-28-2011, 13:39

I try USB too and try via SpiderMan pin find and then after use com port and try universal cable but always side problem face and system use window XP.

mcandre · 04-28-2011, 13:46

Did you try to reinstall the drivers?

Jamil Nasir · 04-28-2011, 13:49

Please tell me this Product Supporter which cable I use then unlock set proper.

GSM_Support · 04-28-2011, 14:15

@ Jamil Nasir,

This error appears because of communication problems. It can be caused by faulty cable, drivers conflict, low phone battery etc.
Try to uninstall drivers, install recommended drivers and repeat procedure according to the manual once again.
After that post results along with the log file here, please.

Best Regards
GSMServer team

04-28-2011, 11:00	#1 (permalink)
Jamil Nasir Freak Poster Join Date: Jan 2011 Location: Pakistan Posts: 477 Member: 1482506 Status: Offline Thanks Meter: 30	Please guide me Alcatel Ot-799 not unlock What's the reason. Last edited by GSM_Support; 04-28-2011 at 11:58.

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04-28-2011, 11:13	#2 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	Did you check phone's battery? Is it fully charged? And did you try another com-port?

04-28-2011, 11:24	#3 (permalink)
Jamil Nasir Freak Poster Join Date: Jan 2011 Location: Pakistan Posts: 477 Member: 1482506 Status: Offline Thanks Meter: 30	Brother I completely check batery full charge and always com port check but same problem face please help me.

04-28-2011, 11:59	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Jamil Nasir, What problem exactly you have? Post here log file, without serial numbers, please. Best Regards GSMServer team

04-28-2011, 12:05	#5 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	What OS do you use? Download drivers from here and try once again: http://www.smart-clip.com/dl_user.php?id=ftdi_drivers

04-28-2011, 13:26	#6 (permalink)
Jamil Nasir Freak Poster Join Date: Jan 2011 Location: Pakistan Posts: 477 Member: 1482506 Status: Offline Thanks Meter: 30	SmartMoto 4.21 S-Card: XXXXXXXX Smart-Clip dongle, v 3.09, assigned Smart-Clip: XXXXXXXXX Europe, initializing... OK USB Serial Port (COM19), provider - FTDI, drv. ver. 2.6.0.0 from 10/22/2009 MCU: MT6235, HW rev. A.04, SW rev. A.01 Release the Power ON button Sending boot...com error, 0x04 Preparing...Com error 0x03

04-28-2011, 13:34	#7 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Jamil Nasir, What operation system are you using? Did you try to use another port for connection purposes? Best Regards GSMServer team

04-28-2011, 13:39	#8 (permalink)
Jamil Nasir Freak Poster Join Date: Jan 2011 Location: Pakistan Posts: 477 Member: 1482506 Status: Offline Thanks Meter: 30	I try USB too and try via SpiderMan pin find and then after use com port and try universal cable but always side problem face and system use window XP.

04-28-2011, 13:46	#9 (permalink)
mcandre No Life Poster Join Date: Mar 2006 Location: Central Europe Age: 39 Posts: 11,877 Member: 239548 Status: Offline Thanks Meter: 2,781	Did you try to reinstall the drivers?

04-28-2011, 13:49	#10 (permalink)
Jamil Nasir Freak Poster Join Date: Jan 2011 Location: Pakistan Posts: 477 Member: 1482506 Status: Offline Thanks Meter: 30	Please tell me this Product Supporter which cable I use then unlock set proper.

04-28-2011, 14:15	#11 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Jamil Nasir, This error appears because of communication problems. It can be caused by faulty cable, drivers conflict, low phone battery etc. Try to uninstall drivers, install recommended drivers and repeat procedure according to the manual once again. After that post results along with the log file here, please. Best Regards GSMServer team