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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > GSMServer Products > Smart-Clip

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Old 01-23-2007, 13:24   #1 (permalink)
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Problem with smartmoto (could not get USB descriptor)


I use SmartMoto 216
I try about 10 different phones (V600 V3 L7 L2 ... ) and get the same error when I press search button I get "could not get USB descriptor or no phone found" (phone connected to smart-clip and in flash mode). But when I connect it to PC usb-port - all ok. Smart clip found it and can flash. I changed 2 diff cables.
I think it happend after upgrade to 112 fw.
When I connect switched on phone clip detects it and can operate it test mode
For example here is log of new 100% working L2
===================================
SmartMoto 2.16
S-Card: xxxxx86xx Smart-Clip dongle, v 1.12, assigned Smart-Clip: xxxx65xxx Europe, initializing... OK
Clip serial: xxxx65xxx, version: 3.12, initializing... OK
Searching for phone... could not get USB descriptor
Searching for phone... no phone found
Searching for phone... found Motorola Phone (L2), getting test interface... OK
Model L2
Firmware R3511_G_0A.53.15R
Reading info OK
=====================================
SC team please help me

Last edited by Jiminay2000; 01-23-2007 at 13:56.
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Old 01-23-2007, 14:50   #2 (permalink)
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@ Jiminay2000,

Please tell us what power adapter you are using.
Smart-Clip suppose to work properly with Power adapter 9V 500mA.
Also please check cables, if you have tried to change USB cables and power adapter is 9V 500mA, please write a letter to support[at]smart-clip.com with log file and your serial numbers (Smart-Clip, S-Card) and description of your problem.

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smar*********er.com
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Old 01-23-2007, 18:32   #3 (permalink)
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my power suply and cables is ok
I'm not newbie with smartclip I used it about 1 year without problems
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Old 01-04-2008, 15:38   #4 (permalink)
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I also face the same problem
Could not get USB descriptor.
Tested with two phones l6 and v3x.
Change USB cable, power supply is of 9V and 1000 ma.
please help.
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Old 01-04-2008, 16:04   #5 (permalink)
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@ rajumobile,

Please save log file and send it with your serial numbers and the description of the problem to support[at]smart-clip.com



Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smar*********er.com
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