Repair Manual for the MotoMAGX based phone models that hang at Moto logo - GSM-Forum

GSM_Support · 12-19-2009, 10:18

1. Connect phone in Boot Mode (press and hold *# PWR ON buttons) to PC USB port, launch SCout multiflasher and flash the phone with required *.pcf flash file
2. After flashing procedure the phone is being restarted. Remove the battery from the phone as soon as reboot procedure starts. Phone doesn't have to turn on!
3. Disconnect USB cable from the phone, insert battery back and start it in Boot Mode (press and hold *# PWR ON buttons)
4. Connect the phone in boot mode to PC via Smart-Clip, run SmartMoto
5. Choose "Smart-Clip USB port (MotoMAGX)" in phone connection window
6. Press Search button, log to Unlock bookmark and press "Unlock" button in order to repair the phone
7. The message "Unlock – OK" informs that process completed successfully.
8. The phone Powers On and shows "Insert SIM" message.

Please note that the phone shouldn't power on until the last stage completed. If the phone powers on before Repair procedure completes, repeat whole operation from the beginning.

Best Regards
GSMServer team

el-safwa · 12-28-2009, 16:25

My phone completely dead
first phone u9 need to unlock
sw version:r6632_g_81.14.06r
boot version:6.29
flex version:gsjpicofido01na081
after unlock phone .{phone in flash mood}phone need to flash to work again problem her all user try to flash phone full flash last sw version this not correct why ?
When you flash any sw version you will flash {sw version +boot version+flex version}problem if boot version
chang now phone completely dead now you can not flash originally sw version so we need to know problem flex version if i think and it possible to made update to change boot version any help and i try this post

GSM_Support · 12-28-2009, 16:34

@ el-safwa,

Please explain in more details what had happened to the phone, originally.
What procedures did you perform?
What is the current state of the phone?
Can it be detected by PC?

Best Regards
GSMServer team

el-safwa · 12-28-2009, 18:55

I write her so phone hang at moto logo
now phone can not repair also by this way
phone now have new boot version 06.2a

GSM_Support · 12-29-2009, 09:35

@ el-safwa,

What procedures did you perform to this handset?
Please provide us with some log files, it would spread some light at your problem.
Also, please tell us whether the set can be detected by SmartMoto or not.

Best Regards
GSMServer team

el-safwa · 12-29-2009, 14:09

yes phone can detected by SmartMoto (only in flash mood) i can flash phone any flash have same boot 06.2a but no way to fix this phone buy you ond other box

GSM_Support · 12-29-2009, 14:15

@ el-safwa,

Please specify step-by-step procedures you've performed.

Best Regards
GSMServer team

el-safwa · 12-29-2009, 16:59

1- unlock phone (phone in flash mood )
2-flash phone (R6632_G_81.27.09R_GCJPICOCOREEU052_PDS018_LP0039A _GSJPICORTFR_S055_E023_R001_G003_WIG118388_1FF)
3-phon hang at Moto logo and boot chang from 6.29 to 06.2a
4-try from beginning

Code:

1. Connect phone in Boot Mode (press and hold *# PWR ON buttons) to PC USB port, launch SCout multiflasher and flash the phone with required *.pcf flash file
2. After flashing procedure the phone is being restarted. Remove the battery from the phone as soon as reboot procedure starts. Phone doesn't have to turn on!
3. Disconnect USB cable from the phone, insert battery back and start it in Boot Mode (press and hold *# PWR ON buttons)
4. Connect the phone in boot mode to PC via Smart-Clip, run SmartMoto
5. Choose "Smart-Clip USB port (MotoMAGX)" in phone connection window
6. Press Search button, log to Unlock bookmark and press "Unlock" button in order to repair the phone
7. The message "Unlock – OK" informs that process completed successfully.
8. The phone Powers On and shows "Insert SIM" message

I'm sure phone not power
phone stll hang at moto logo
i try many flash file also try to flash bootloade replacer and flash and try to unlock on smart clip but no new phone stll hang at moto logo

GSM_Support · 12-29-2009, 17:11

@ el-safwa,

1. Connect phone in Boot Mode (press and hold *# PWR ON buttons) to PC USB port, launch SCout multiflasher and flash the phone with R6632_G_81.27.0ER_GSJPICOHGME052_PDS018_LP0034A_GS JPICOFNRTMES_S001_E002_R005_G003_WIG123023_1FF_MEN A_Retail.pcf flash file
2. After flashing procedure the phone is being restarted. Remove the battery from the phone as soon as reboot procedure starts. Phone doesn't have to turn on!
3. Disconnect USB cable from the phone, insert battery back and start it in Boot Mode (press and hold *# PWR ON buttons)
4. Connect the phone in boot mode to PC via Smart-Clip, run SmartMoto
5. Choose "Smart-Clip USB port (MotoMAGX)" in phone connection window
6. Press Search button, log to Unlock bookmark and press "Unlock" button in order to repair the phone
7. The message "Unlock – OK" informs that process completed successfully.
8. The phone Powers On and shows "Insert SIM" message

Please note that the phone shouldn't power on until the last stage completed. If the phone powers on before Repair procedure completes, repeat whole operation from the beginning.

After that post log file here.

Best Regards
GSMServer team

tr3pplea · 12-29-2009, 17:21

Motorola Z9 also hangs at motorola logo but it boot normal wit AT&T sim card. Acustomer brought it for unlocking so when i inseted our local sim it failed to boot up only stop at MOTOROLA LOGO. how do i do it to show me weither the phone is not accepting my country sim or not.

GSM_Support · 12-30-2009, 09:51

@ tr3pplea,

Quote:

Motorola Z9 also hangs at motorola logo but it boot normal wit AT&T sim card.

More likely that it is locked with some new type of encoding. It looks like someone have tried to perform unlock procedure for this handset, that now it stays in such condition.

Quote:

Acustomer brought it for unlocking so when i inseted our local sim it failed to boot up only stop at MOTOROLA LOGO. how do i do it to show me weither the phone is not accepting my country sim or not.

Unfortunately we are unable to help with that.

Best Regards
GSMServer team

el_venga · 01-02-2010, 05:09

Quote:

Originally Posted by tr3pplea

Motorola Z9 also hangs at motorola logo but it boot normal wit AT&T sim card. Acustomer brought it for unlocking so when i inseted our local sim it failed to boot up only stop at MOTOROLA LOGO. how do i do it to show me weither the phone is not accepting my country sim or not.

thats not a problem, its same case as V3xxR. buy code and enter it using radiocomm.

idrisbigdaddy · 01-05-2010, 20:43

Quote:

Originally Posted by el_venga

thats not a problem, its same case as V3xxR. buy code and enter it using radiocomm.

pls explain how to use radiocomm in step
i will appreciate that

Indyss · 01-08-2010, 00:49

i have e8 stucked in moto logo.. i do all the steps and phone still in moto logo.. what can i do?

GSM_Support · 01-08-2010, 09:18

@ Indyss,

Please provide us with more detailed information.
What originally had happened to this phone?
What procedures exactly, did you perform?
Please specify step-by-step procedures you've performed.

Best Regards
GSMServer team

12-19-2009, 10:18	#1 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	Repair Manual for the MotoMAGX based phone models that hang at Moto logo 1. Connect phone in Boot Mode (press and hold # PWR ON buttons) to PC USB port, launch SCout multiflasher* and *flash the phone with required .pcf flash file 2. After flashing procedure the phone is being restarted. Remove the battery from the phone as soon as reboot procedure starts. Phone doesn't have to turn on! 3. Disconnect USB cable from the phone, insert battery back and start it in Boot Mode** (press and hold # PWR ON buttons) 4. Connect the phone in boot mode* to PC via Smart-Clip, run SmartMoto 5. Choose "Smart-Clip USB port (MotoMAGX)" in phone connection window 6. Press Search button, log to Unlock bookmark and press "Unlock" button in order to repair the phone 7. The message "Unlock – OK" informs that process completed successfully. 8. The phone Powers On and shows "Insert SIM" message. Please note that the phone shouldn't power on until the last stage completed. If the phone powers on before Repair procedure completes, repeat whole operation from the beginning. Best Regards GSMServer team

12-28-2009, 16:25	#2 (permalink)
el-safwa No Life Poster Join Date: Jul 2005 Location: egypt Age: 43 Posts: 851 Member: 158471 Status: Offline Sonork: 100.1588029 Thanks Meter: 120	My problem in u9 completely dead why? My phone completely dead first phone u9 need to unlock sw version:r6632_g_81.14.06r boot version:6.29 flex version:gsjpicofido01na081 after unlock phone .{phone in flash mood}phone need to flash to work again problem her all user try to flash phone full flash last sw version this not correct why ? When you flash any sw version you will flash {sw version +boot version+flex version}problem if boot version chang now phone completely dead now you can not flash originally sw version so we need to know problem flex version if i think and it possible to made update to change boot version any help and i try this post

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12-28-2009, 16:34	#3 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ el-safwa, Please explain in more details what had happened to the phone, originally. What procedures did you perform? What is the current state of the phone? Can it be detected by PC? Best Regards GSMServer team

12-28-2009, 18:55	#4 (permalink)
el-safwa No Life Poster Join Date: Jul 2005 Location: egypt Age: 43 Posts: 851 Member: 158471 Status: Offline Sonork: 100.1588029 Thanks Meter: 120	I write her so phone hang at moto logo now phone can not repair also by this way phone now have new boot version 06.2a

12-29-2009, 09:35	#5 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ el-safwa, What procedures did you perform to this handset? Please provide us with some log files, it would spread some light at your problem. Also, please tell us whether the set can be detected by SmartMoto or not. Best Regards GSMServer team

12-29-2009, 14:09	#6 (permalink)
el-safwa No Life Poster Join Date: Jul 2005 Location: egypt Age: 43 Posts: 851 Member: 158471 Status: Offline Sonork: 100.1588029 Thanks Meter: 120	yes phone can detected by SmartMoto (only in flash mood) i can flash phone any flash have same boot 06.2a but no way to fix this phone buy you ond other box

12-29-2009, 14:15	#7 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ el-safwa, Please specify step-by-step procedures you've performed. Best Regards GSMServer team

12-29-2009, 17:11	#9 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ el-safwa, 1. Connect phone in Boot Mode (press and hold # PWR ON buttons) to PC USB port, launch SCout multiflasher and flash the phone with R6632_G_81.27.0ER_GSJPICOHGME052_PDS018_LP0034A_GS JPICOFNRTMES_S001_E002_R005_G003_WIG123023_1FF_MEN A_Retail.pcf flash file 2. After flashing procedure the phone is being restarted. Remove the battery from the phone as soon as reboot procedure starts. Phone doesn't have to turn on! 3. Disconnect USB cable from the phone, insert battery back and start it in Boot Mode (press and hold # PWR ON buttons) 4. Connect the phone in boot mode to PC via Smart-Clip, run SmartMoto 5. Choose "Smart-Clip USB port (MotoMAGX)" in phone connection window 6. Press Search button, log to Unlock bookmark and press "Unlock" button in order to repair the phone 7. The message "Unlock – OK" informs that process completed successfully. 8. The phone Powers On and shows "Insert SIM" message Please note that the phone shouldn't power on until the last stage completed. If the phone powers on before Repair procedure completes, repeat whole operation from the beginning. After that post log file here. Best Regards GSMServer team

12-29-2009, 17:21	#10 (permalink)
tr3pplea No Life Poster Join Date: Feb 2006 Location: United State Posts: 1,770 Member: 229658 Status: Offline Thanks Meter: 60	Motorola Z9 also hangs at motorola logo but it boot normal wit AT&T sim card. Acustomer brought it for unlocking so when i inseted our local sim it failed to boot up only stop at MOTOROLA LOGO. how do i do it to show me weither the phone is not accepting my country sim or not.

01-08-2010, 00:49	#14 (permalink)
Indyss No Life Poster Join Date: Oct 2006 Posts: 517 Member: 364992 Status: Offline Thanks Meter: 28	i have e8 stucked in moto logo.. i do all the steps and phone still in moto logo.. what can i do?

01-08-2010, 09:18	#15 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ Indyss, Please provide us with more detailed information. What originally had happened to this phone? What procedures exactly, did you perform? Please specify step-by-step procedures you've performed. Best Regards GSMServer team