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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > Smart-Clip

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Old 06-05-2006, 23:18   #1 (permalink)
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SMART-CLIP KILLED V3v and v300 and "...clip communication failed" ?!?

till now box worked just fine and sudenly started to kill phones and when trying to connect with SmartMoto it says "...clip communication failed" on and on... so it is not possible even to flash phones...

it reads Serial number and Firmware version, updates without problem...but when you try to connect it with SmartMoto all the time is "...clip communication failed" !

hardware mistake? What is my problem pleace help..?

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mayer
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Old 06-06-2006, 08:15   #2 (permalink)
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Hello mayer,

We need more information to be able to solve the problem:

1. Do you use a battery or a mains adaptor to power your Smart-Clip?
Please, always use 9V 500mA DC adaptor.
2. What indicator lights do you have on your SC when you power it on?
3. Try to connect any phone to SmartMoto program through SC -- does the program
detect the Clip? If yes, please send an operation log to us. log to support @ smart-clip.com

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 06-06-2006, 12:24   #3 (permalink)
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Quote:
Originally Posted by Mr.Tinkertrain
Hello mayer,

We need more information to be able to solve the problem:

1. Do you use a battery or a mains adaptor to power your Smart-Clip?
Please, always use 9V 500mA DC adaptor.
2. What indicator lights do you have on your SC when you power it on?
3. Try to connect any phone to SmartMoto program through SC -- does the program
detect the Clip? If yes, please send an operation log to us. log to support @ smart-clip.com
1. I use always 9v DC adapter.
2. When power on lights red and green indicator.
3. When connecting any phone to SmartMoto through SC program dose not detecting the Clip ("...clip communication failed") only Serial number and Firmware version is detected!

last Year Clip was accedently connected to 12v DC adaptor and killed, but have changed power resistors and all worked well like before until now....have tryed it on other PC-s, same thing, not working...

I'm 99% shore that problem is in hardware of Clip. What do you think?

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mayer
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Old 06-06-2006, 12:44   #4 (permalink)
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Hello mayer,

Please send a letter to support @ smart-clip.com
In letter please specify what problem do You have and your serial number.
Thank You!

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
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Old 06-06-2006, 12:48   #5 (permalink)
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Quote:
Originally Posted by Mr.Tinkertrain
Hello mayer,

Please send a letter to support @ smart-clip.com
In letter please specify what problem do You have and your serial number.
Thank You!

Best Regards
Smart-clip team
www.smart-clip.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
ok, i will thx.

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mayer
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