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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > GSMServer Products > Smart-Clip

 
 
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Old 02-29-2008, 18:17   #1 (permalink)
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smart-clip scard and smart adeptor not work


SmartClip update software 2.07
Warning: make sure you use power adapter!


Clip serial: 39******x
Firmware version: 4.01
login... denied
Clip warranty period:
14-Jun-2005 to 11-Dec-2005 (expired)
Checking dongle... OK
Smart-Clip dongle found, serial 73******x
Update denied, save log and contact support

i contact [email protected] and send this log but not answer how can i do.
Plz..help
thank
 
Old 03-01-2008, 06:15   #2 (permalink)
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where support team
 
Old 03-01-2008, 11:38   #3 (permalink)
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Plz Help Support Team
 
Old 03-01-2008, 16:41   #4 (permalink)
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NOT SUPPORT I send this email and wait and waiting for respond from [email protected]
nothing, where the support ???
My Problem is with SMART ADAPTOR, With LPT ALL OK
THIS IS MY LOG
SmartMoto 3.10
S-Card: 440****** Smart-Clip dongle, v 2.06, assigned Smart-Clip: 2323***XX Europe, initializing... OK
Smart Adaptor: serial 2996******, firmware version 1.03
Clip serial: 2323***XX, version: 4.06, initializing... OK
Searching for phone... found Motorola Phone (V3re), getting test interface... error 19E
Smart Adaptor: serial 2996******, firmware version 1.03
Clip serial: 2323***XX, version: 4.06, initializing... OK
Searching for phone... found Motorola Phone (V3re), getting test interface... error 19E
 
Old 03-03-2008, 09:36   #5 (permalink)
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@ Hechizer0,

Such error usually appears in case if Power Supply for Smart-Clip is too low.
We recommend to use 12V 750mA power adapter with the Smart-Clip.



Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
 
Old 03-03-2008, 09:45   #6 (permalink)
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[QUOTE=Mr.Tinkertrain;3129157]@ Hechizer0,

Such error usually appears in case if Power Supply for Smart-Clip is too low.
We recommend to use 12V 750mA power adapter with the Smart-Clip.


are u sure about this.
i always use 9v power adaptor.
can it use 9v-12v ?
 
Old 03-03-2008, 09:48   #7 (permalink)
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@ gsmbac,

Recommended power adapter is 12V 750mA.



Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
 
Old 03-03-2008, 23:02   #8 (permalink)
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Then, why not error when I use with LPT is the same Poder Adaptor !!!
 
Old 03-04-2008, 08:52   #9 (permalink)
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@ Hechizer0,

Smart-Clip uses more power when it's working via Smart Adaptor. Also, new handsets charges via USB cable. That is why we recommend to use power adapter 12V 750mA.



Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
 
Old 03-08-2008, 08:25   #10 (permalink)
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when my prob.will claer. smart clip team ... bad support
 
Old 03-11-2008, 05:12   #11 (permalink)
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wait long time louse bussinest bad support
 
Old 03-11-2008, 08:14   #12 (permalink)
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@ janjaroen,

Have you sent a letter to support[at]smart-clip.com? If yes, please PM me your e-mail address.



Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com
 
Old 06-18-2009, 02:03   #13 (permalink)
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Hi Mr.Tinkertrain I have the same problem with mi Smart-clip. I'm using a 12v 0.75A adaptor and I was using this Smart-clip by 2 months whitout problems but a few days ago. when I try to detect any phone Smart-moto says: "error 19E" or "error 19D" please help me to solve this problem. here is a log of the operation..
Note:
I was use:
-2 diferent Smart Adaptor
-2 diferent dc adapters
-2 diferent computers
and a lot of phones...


SmartMoto 3.23
S-Card: 527094550 Smart-Clip dongle, v 2.12, assigned Smart-Clip: 589054260 Europe, initializing... OK
Smart Adaptor: serial 3027045942, firmware version 1.05
Clip serial: 589054260, version: 4.09, initializing... OK
Searching for phone... found Motorola Phone (PEBL U6), getting test interface... error 19E
Smart Adaptor: serial 3027045942, firmware version 1.05
Clip serial: 589054260, version: 4.09, initializing... OK
Searching for phone... found Motorola Phone (PEBL U6), getting test interface... error 19D
Smart Adaptor: serial 2689912336, firmware version 1.05
Clip serial: 589054260, version: 4.09, initializing... OK
Searching for phone... found Motorola Phone (PEBL U6), getting test interface... error 19E
 
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