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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > GSMServer Products > Smart-Clip

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Old 01-14-2009, 19:34   #1 (permalink)
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W375 Unlocked but not unlocked????

Hi any one got any idea, I have unlocked this Moto W375 but when checked out its not unlocked.

The Log:

SmartMoto 3.20
S-Card: 1xxxxxxxx Smart-Clip dongle, v 2.10, assigned Smart-Clip: 1778xxxxx Europe, initializing... OK
Waiting for the phone to power on...OK
Sending boot...OK
Software version: 0.0.62
Hardware version: MOTOROLA_H80S
Language pack: 62
Eeprom imei: 353003011514210
Hardware IMEI: 353003011514210
Manufacturer: Intel, Model: 28F128L30T
Unlocking phone...OK
Turning phone off

I assumed the phone was unlocked. This W375 was on O2 I have just put an Orange sim in and it asks for ENTER UNLOCK CODE When I turn off the phone just before the screen goes blank it says ORANGE and shows 3 bars of signal.

Can I confirm the procedure I used:

1] connect USB - Jack cable (T191) to phone and USB port (41) on PC

2] start up smart moto

3] on phone connection select computer COM ports

4] select compal models

5] select phone model W375

6] select the COM port ie COM41

7] The Red PWR led is on and the E/G Green led is on

8] on smart moto click on UNLOCK

(I have also tried at a different time pressing the UNLOCK on on the Smart Clip, this just made the E/G led turn red)

9] Press power on on phone 1/2 seconds software say OK - wait

10] smart moto says Unlocking phone...OK. Turning phone off

During this process the Smart clip LEDs stay Red (PWR) and Green (E/G) The RX and TX led do nothing, this is clicking on Smart Clip software unlock If I press Smart Clip Unlock button the PWR led is on Red and the E/G led is on also Red. the RX and TX led do nothing.

All drivers are correctly installed

It says its unlocked but is not?????????
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Old 01-15-2009, 07:47   #2 (permalink)
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@ plh8100,

More likely that the phone you have, has user code enabled.
Try to perform Repair EEPROM and Format FFS procedures, it suppose to resolve the problem.

Best Regards
Smart-clip team
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