w490 unlock problem - GSM-Forum

mohmohsah · 02-06-2008, 18:40

SmartMoto 3.07
S-Card: ???????? Smart-Clip dongle, v 2.06, assigned Smart-Clip: ??????Europe, initializing... OK
Clip serial: ???????? , version: 4.06, initializing... OK
Searching for phone... found Motorola Phone (W490), getting test interface... OK
Reading <Model>... clip communication failed
Searching for phone... found Motorola Phone (W490), getting test interface... OK
Model W490
Firmware R452G_G_08.24.02R
Switching to flash mode... OK [S Flash Neptune LTE2]
Reading phone boot version... C.50
Sending boot... 29%
clip communication failed

failed
error C4
the battery is fully charged and i have used this cable many times what this dam error

mohmohsah · 02-06-2008, 18:54

failed
error C4
the battery is fully charged and i have used this cable many times what this dam error

till this log i had not connect the test point cable do you think that this error came as the result of non using test point but until this step i have reached it is not necessary to use test point as a unlock manual mentioned

tito millo · 02-06-2008, 19:07

Check ur Smar Clip voltage it sould be 12v and 750mA and also use original Motorola cable and Smart TP Original from GSM Server but...
Its problem from voltage i had same problem and now i am using 12v and 750mA and unlock any moto fone by Smart TP so ma that the reason.....make sure u are doing ok TP

BR,
Tito Millo

.:Towhid:. · 02-06-2008, 19:20

if use power supply, dont on/off on neear the smart-clip box, clip & dc pwr supply minimum distance 3-4 ft.

best of luck

CONCORDIA GSM · 02-06-2008, 19:28

Quote:

Originally Posted by tito millo

Check ur Smar Clip voltage it sould be 12v and 750mA and also use original Motorola cable and Smart TP Original from GSM Server but...
Its problem from voltage i had same problem and now i am using 12v and 750mA and unlock any moto fone by Smart TP so ma that the reason.....make sure u are doing ok TP

BR,
Tito Millo

br he is facing problem during preparing not after tp conection.

CONCORDIA GSM · 02-06-2008, 19:30

Quote:

Originally Posted by .:Towhid:.

if use power supply, dont on/off on neear the smart-clip box, clip & dc pwr supply minimum distance 3-4 ft.

best of luck

hello friend can you explain the logic for remaing distance between power supply and smart clip ?
sorry i am poor in hardware.

mohmohsah · 02-06-2008, 21:19

you are right i have raised the v to 11.5 the prepairing complete but after test point i have got the following log what nis the proplem

Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found
Switching to flash mode... OK
Reading phone boot version... C.50
Sending boot... OK
Erasing flash memory OK
Sending firmware OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... no phone found
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Blank Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Flash Neptune LTE2
Switching to flash mode... OK
Searching for phone... no phone found
Searching for phone... found S Flash Neptune LTE2
Switching to flash mode... OK
Searching for phone... found S Flash Neptune LTE2
Switching to flash mode... OK
Searching for phone... no phone found
Searching for phone... found S Flash Neptune LTE2
Switching to flash mode... OK
Reading phone boot version... C.50
now the phone in boot mode

tito millo · 02-06-2008, 21:36

Listen i had the same problem i conect TP read same boot as it was w/o TP and then get Clip Comunication Failed so i read sticky tried giving enough power supply and now i can unlock any fone si i had same problem as him

BR,
Tito Millo

Mr.Tinkertrain · 02-07-2008, 08:34

@ mohmohsah,

Please provide us with more detailed information.
What cable you are using?
Where have you purchased it?
You connect Primary TP only or both TPs simultaneously?

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

mohmohsah · 02-07-2008, 12:31

my phone now in boot mode so

1-i have connected test point A as your unlock manual and
2-i made search again with information the s-moto read phone in bootmode

3-then i have disconnect test point A
4-then i have chosed prepare then unlock with via test point
5-i have used the primary test point A just .

but my problem after test point and reading boot i have got phone not found

do you rcommand me to use the secondry tp or both of them in the same time or what my phone now in boot mode but as i mentioned above i can reache to the prepare then unlock via test point

Mr.Tinkertrain · 02-07-2008, 13:15

@ mohmohsah,

Please read manual carefully.

Connect powered ON handset to PC via Smart-Clip (phone > USB cable > Smart-Clip > LPT cable > PC).
Connect S-Card to PC USB port.
Connect power supply to Smart-Clip and power on the handset.
Launch SmartMoto.
Choose "Smart-Clip USB port" in phone connection window.
Press "Search". The software should perform the following steps:
- SmartMoto detects S-Card;
- SmartMoto detects Smart-Clip;
- SmartMoto detects the handset and reads all phone information.
Log to bookmark "Prepare"
Select an appropriate model from the list.
Mark "Unlock automatically" and press "Prepare Smart TestPoint" button.
Prepare operation is in progress. The handset gets reloaded, backup of firmware is saved.
SmartMoto pops up the message requiring Smart TestPoint cable to be connected. Please perform the following:
- Disconnect the handset and dismantle it
- Please ensure that LCD is disconnected from the board!!!
- Connect Smart TestPoint cable to the port RJ45 on Smart-Clip
- Connect data cable to the phone
- Connect battery hook to the positive (+) battery contact on PCB
- Connect needle A to the primary TestPoint A, hold it until the software informs that it can be disconnected and press OK in SmartMoto.
- The handset should be detected with boot version 0.00.
Unlock procedure continues.
Disconnect TP needle when SmartMoto informs to do so.
If the option "Unlock automatically" was marked – the handset becomes unlocked. If the option was not selected then the handset can be served for Flash, Repair PDS, Unlock or Backup purposes.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

mohmohsah · 02-07-2008, 13:50

i have read the manual carefully but you have to read my problem carefully too
i have fowlled yor steps carefully till the programm ask me to connect test point i have connect test point but after ok the programm reading the boot phone not found with test point a return to the lase thread to konow that my phone now in boot mode please read it again why phone not found did you recomanded me to use test point b

Mr.Tinkertrain · 02-07-2008, 14:04

As mentioned in the manual Smart TestPoint cable has to be connected after SmartMoto Pop Ups window to connect it.

You have written that you connect the TestPoint and after that press search.

Quote:

1-i have connected test point A as your unlock manual and
2-i made search again with information the s-moto read phone in bootmode

3-then i have disconnect test point A
4-then i have chosed prepare then unlock with via test point
5-i have used the primary test point A just .

What cable you are using?
Where have you purchased it?

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

mohmohsah · 02-07-2008, 14:22

i forced to use test point in reading information step because my phone was in boot mode my quesion is clear do recommand my to use test point b or not and how to back my phone to normal mode

finally my test point cable is good why? because when i connect the cable to read phone info the phone get in flash mode ok and read the phone info

Mr.Tinkertrain · 02-07-2008, 14:54

@ mohmohsah,

The Smart TP has to be connected when SmartMoto Pop Ups the request for the TestPoint.
Try to run unlock procedure exactly as written in the manual. In case if the phone won't be found run unlock procedure once again using both TestPoints (A and B) simultaneously.

Best Regards
Smart-clip team
www.smart-clip.com
www.scoutdongle.com
www.GsmServer.com
www.boot-loader.com
www.smart-unlocker.com

02-06-2008, 18:40	#1 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	w490 unlock problem SmartMoto 3.07 S-Card: ???????? Smart-Clip dongle, v 2.06, assigned Smart-Clip: ??????Europe, initializing... OK Clip serial: ???????? , version: 4.06, initializing... OK Searching for phone... found Motorola Phone (W490), getting test interface... OK Reading <Model>... clip communication failed Searching for phone... found Motorola Phone (W490), getting test interface... OK Model W490 Firmware R452G_G_08.24.02R Switching to flash mode... OK [S Flash Neptune LTE2] Reading phone boot version... C.50 Sending boot... 29% clip communication failed failed error C4 the battery is fully charged and i have used this cable many times what this dam error

02-06-2008, 18:54	#2 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	failed error C4 the battery is fully charged and i have used this cable many times what this dam error till this log i had not connect the test point cable do you think that this error came as the result of non using test point but until this step i have reached it is not necessary to use test point as a unlock manual mentioned Last edited by mohmohsah; 02-06-2008 at 19:00.

02-07-2008, 13:15	#11 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ mohmohsah, Please read manual carefully. Connect powered ON handset to PC via Smart-Clip (phone > USB cable > Smart-Clip > LPT cable > PC). Connect S-Card to PC USB port. Connect power supply to Smart-Clip and power on the handset. Launch SmartMoto. Choose "Smart-Clip USB port" in phone connection window. Press "Search". The software should perform the following steps: SmartMoto detects S-Card; SmartMoto detects Smart-Clip; SmartMoto detects the handset and reads all phone information. Log to bookmark "Prepare" Select an appropriate model from the list. Mark "Unlock automatically" and press "Prepare Smart TestPoint" button. Prepare operation is in progress. The handset gets reloaded, backup of firmware is saved. SmartMoto pops up the message requiring Smart TestPoint cable to be connected. Please perform the following: Disconnect the handset and dismantle it Please ensure that LCD is disconnected from the board!!! Connect Smart TestPoint cable to the port RJ45 on Smart-Clip Connect data cable to the phone Connect battery hook to the positive (+) battery contact on PCB Connect needle A to the primary TestPoint A, hold it until the software informs that it can be disconnected and press OK in SmartMoto. The handset should be detected with boot version 0.00. Unlock procedure continues. Disconnect TP needle when SmartMoto informs to do so. If the option "Unlock automatically" was marked – the handset becomes unlocked. If the option was not selected then the handset can be served for Flash, Repair PDS, Unlock or Backup purposes. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

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02-06-2008, 19:07	#3 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Where money is made Age: 33 Posts: 3,045 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks Meter: 2,476	Check ur Smar Clip voltage it sould be 12v and 750mA and also use original Motorola cable and Smart TP Original from GSM Server but... Its problem from voltage i had same problem and now i am using 12v and 750mA and unlock any moto fone by Smart TP so ma that the reason.....make sure u are doing ok TP BR, Tito Millo

02-06-2008, 19:20	#4 (permalink)
.:Towhid:. No Life Poster Join Date: Jul 2006 Location: Comilla Age: 42 Posts: 793 Member: 304260 Status: Offline Sonork: 100.1593127 Thanks Meter: 355	if use power supply, dont on/off on neear the smart-clip box, clip & dc pwr supply minimum distance 3-4 ft. best of luck

02-06-2008, 21:19	#7 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	you are right i have raised the v to 11.5 the prepairing complete but after test point i have got the following log what nis the proplem Searching for phone... found S Flash Neptune LTE2, getting test interface... interface not found Switching to flash mode... OK Reading phone boot version... C.50 Sending boot... OK Erasing flash memory OK Sending firmware OK Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... no phone found Searching for phone... no phone found Searching for phone... no phone found Searching for phone... no phone found Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... no phone found Searching for phone... no phone found Searching for phone... no phone found Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Blank Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Flash Neptune LTE2 Switching to flash mode... OK Searching for phone... no phone found Searching for phone... found S Flash Neptune LTE2 Switching to flash mode... OK Searching for phone... found S Flash Neptune LTE2 Switching to flash mode... OK Searching for phone... no phone found Searching for phone... found S Flash Neptune LTE2 Switching to flash mode... OK Reading phone boot version... C.50 now the phone in boot mode

02-06-2008, 21:36	#8 (permalink)
tito millo No Life Poster Join Date: Nov 2006 Location: Where money is made Age: 33 Posts: 3,045 Member: 390642 Status: Offline Sonork: 100.1573430 Thanks Meter: 2,476	Listen i had the same problem i conect TP read same boot as it was w/o TP and then get Clip Comunication Failed so i read sticky tried giving enough power supply and now i can unlock any fone si i had same problem as him BR, Tito Millo

02-07-2008, 08:34	#9 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ mohmohsah, Please provide us with more detailed information. What cable you are using? Where have you purchased it? You connect Primary TP only or both TPs simultaneously? Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com

02-07-2008, 12:31	#10 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	my phone now in boot mode so 1-i have connected test point A as your unlock manual and 2-i made search again with information the s-moto read phone in bootmode 3-then i have disconnect test point A 4-then i have chosed prepare then unlock with via test point 5-i have used the primary test point A just . but my problem after test point and reading boot i have got phone not found do you rcommand me to use the secondry tp or both of them in the same time or what my phone now in boot mode but as i mentioned above i can reache to the prepare then unlock via test point

02-07-2008, 13:50	#12 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	i have read the manual carefully but you have to read my problem carefully too i have fowlled yor steps carefully till the programm ask me to connect test point i have connect test point but after ok the programm reading the boot phone not found with test point a return to the lase thread to konow that my phone now in boot mode please read it again why phone not found did you recomanded me to use test point b

02-07-2008, 14:22	#14 (permalink)
mohmohsah Freak Poster Join Date: Mar 2005 Age: 60 Posts: 164 Member: 131801 Status: Offline Thanks Meter: 5	i forced to use test point in reading information step because my phone was in boot mode my quesion is clear do recommand my to use test point b or not and how to back my phone to normal mode finally my test point cable is good why? because when i connect the cable to read phone info the phone get in flash mode ok and read the phone info

02-07-2008, 14:54	#15 (permalink)
Mr.Tinkertrain No Life Poster Join Date: Feb 2006 Posts: 11,638 Member: 229997 Status: Offline Thanks Meter: 636	@ mohmohsah, The Smart TP has to be connected when SmartMoto Pop Ups the request for the TestPoint. Try to run unlock procedure exactly as written in the manual. In case if the phone won't be found run unlock procedure once again using both TestPoints (A and B) simultaneously. Best Regards Smart-clip team www.smart-clip.com www.scoutdongle.com www.GsmServer.com www.boot-loader.com www.smart-unlocker.com