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Old 11-26-2007, 14:46   #1 (permalink)
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Red face @ELCO you attitude is deplorable

@ Elco, I'm surprise to see you answer to this post http:///vbb/showthread.php?t=471207.

I guess since you have already made over half a million dollars in profits you don't offer the same kind of support any more.

Instead of giving us (your customers) a better answer you take an attitude that tells me that you don't care about your customers any more.

I'll just like to remind you that all of the money you've made you owe it to your customers.

BR.

thawizz


PS: I hope you don't delete or CLOSE this thread like you closed the the poll, instead give us a real answer.
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Old 11-26-2007, 21:32   #2 (permalink)
ssa
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i think it has nothing to do with care about customers or not.. but sometimes a person can be busy with other things..

programming and making new solutions for phones takes a lot of time, then you see users asking for something without reading first.. they make stupid mistakes.. and this can make a programmer / supporter in a bad mood

for example. i had an user that was claiming doing everything well but the computer closes down while unlocking the phone.. he was talking a lot of bull.... and claiming his money back.. so i called him, and watched the session..

what did he wrong ?
at the moment there was a message in our unlock client, "press power on in 20 seconds.."
and the user pressed the power on button.... but not of the phone but from the computer itself :S

so if you have a lot of users, asking a lot of things while everything is documented, yeah.. your right you get a bad mood and post something like this.

elco is a good guy and he's doing great work, but there is also an life behind the programmer / supporter..

so in this case.. i'm right with elco..

PS, if you use the restore flash, and change the imei to the correct one. did you tried to flash the phone again (not in repair mode) with the LP you need ?
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Old 11-26-2007, 22:09   #3 (permalink)
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Quote:
Originally Posted by ssa View Post
what did he wrong ?
at the moment there was a message in our unlock client, "press power on in 20 seconds.."
and the user pressed the power on button.... but not of the phone but from the computer itself :S

hhahaahahah
almost fell off my chair
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Old 11-26-2007, 22:17   #4 (permalink)
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ans whats solution with this problem
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Old 11-26-2007, 22:24   #5 (permalink)
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Quote:
Originally Posted by ssa View Post
i think it has nothing to do with care about customers or not.. but sometimes a person can be busy with other things..

When Elco replied to a post like this

Quote:

Be happy that you have a solution for that problem, and take it as it is.
It Shows that he doesn't care about his customers needs

Quote:

PS, if you use the restore flash, and change the imei to the correct one. did you tried to flash the phone again (not in repair mode) with the LP you need ?
Off course I did but the IMEI goes back to the wrong one and the phone shows a "Fault" message again.
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Old 11-26-2007, 22:26   #6 (permalink)
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Quote:
Originally Posted by thawizz1 View Post
@ Elco, I'm surprise to see you answer to this post http:///vbb/showthread.php?t=471207.

I guess since you have already made over half a million dollars in profits you don't offer the same kind of support any more.
I made much more then half a milion dollars but that never stoped me to offer support for nspro customers.

About U600 special flash, use it as it is, or dont use it at all.
The second option will be to wait for a release that can fix the IMEI on any firmware with NsPro.
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Old 11-26-2007, 22:27   #7 (permalink)
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Quote:
Originally Posted by gsm-bourges View Post
ans whats solution with this problem
According to Elco......

Quote:

Be happy that you have a solution for that problem, and take it as it is.
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Old 11-26-2007, 22:41   #8 (permalink)
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if he does not have the solution, moaning about it will not excellarate the release of a solution he does not have.

take it or leave it.
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Old 11-26-2007, 22:49   #9 (permalink)
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all chill now

we all know sometime customer ask the same questions over and over again
and trust me, this is not about how much money we make. if we do have the solution we will release it.
we ALL know that elco will NOT release solution that has not been tested by him personally. we learned from our past mistakes that if not properly test, phone can be dead, problem with pc etc..too much headache.

there are NO reason for us to not release solution if we have it and its working. so chill and relax.
asking more and more non essential post are wasting time. even reading that kind of post is wasting valuable time that can be used for research. Please do understand that even programmer has family and life outside gsm .. this is the most important thing.

BR,
Gunawan
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Old 11-26-2007, 22:58   #10 (permalink)
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Quote:
Originally Posted by UnlockCellular View Post
all chill now

we all know sometime customer ask the same questions over and over again
and trust me, this is not about how much money we make. if we do have the solution we will release it.
we ALL know that elco will NOT release solution that has not been tested by him personally. we learned from our past mistakes that if not properly test, phone can be dead, problem with pc etc..too much headache.

there are NO reason for us to not release solution if we have it and its working. so chill and relax.
asking more and more non essential post are wasting time. even reading that kind of post is wasting valuable time that can be used for research. Please do understand that even programmer has family and life outside gsm .. this is the most important thing.

BR,
Gunawan
Believe me I understand, but this posting was about Elco's atittute when he posted his answer on the other post.

All he had to say was....... We are working on it and hope to have a solution some time soon.......

To me, him saying
Quote:
Be happy that you have a solution for that problem, and take it as it is.
that shows a lack of respect and care for his customers.
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Old 11-26-2007, 23:01   #11 (permalink)
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Quote:
Originally Posted by James-R View Post
if he does not have the solution, moaning about it will not excellarate the release of a solution he does not have.

take it or leave it.
well my guess is that you don't need a solution for this problem other wise you will be complainting about it as well.

Like i said before this post was never about the release of a solution BUT the way he replied to the other post.
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Old 11-26-2007, 23:29   #12 (permalink)
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Quote:
Originally Posted by thawizz1 View Post
well my guess is that you don't need a solution for this problem other wise you will be complainting about it as well.

Like i said before this post was never about the release of a solution BUT the way he replied to the other post.
Elco has helped me many times via PM and Yahoo messenger, he has also gave me software to use before he had released it in his Nspro update.

He is one of the best box supporters in my opinion.

For Samsung phone's Nspro and Ustpro2 work well but you would never get that kind of support from Ustpro2, that is the difference between the products.

Br
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Old 11-28-2007, 12:28   #13 (permalink)
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Well imho this guy dont care about others just for himself...man give it a break we all need solutions so why dont you take a beer and relax
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Old 12-01-2007, 20:06   #14 (permalink)
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Quote:
Originally Posted by Elco View Post
I made much more then half a milion dollars but that never stoped me to offer support for nspro customers.

About U600 special flash, use it as it is, or dont use it at all.
The second option will be to wait for a release that can fix the IMEI on any firmware with NsPro.
wow more than half a million dollars never really thought how rich elco is, just thought of him as one of us !!!
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Old 12-02-2007, 10:25   #15 (permalink)
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Quote:
Originally Posted by SiRoYa View Post
hhahaahahah
almost fell off my chair

i would love to see U fall
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