NSPro problems installing on Windows 7 - GSM-Forum

MrOBM · 11-01-2012, 12:08

I've tried to install NSPro on 2 different machines running Windows 7, 1 with 32 bit, the other with 64 bit, I can install all drivers except the smartcard reader. Windows automatically installs this driver:
Microsoft Usbccid Smartcard Reader (WDUF)
But gives the error: This device cannot start. (code 10)
When I try to force an e-gate driver the same error occurs or a code 39 error occurs, saying the driver is corrupt or missing.
I've removed NS Pro software and reinstalled many times, tried alternative drivers, tried to find a generic driver but can't find 1. Any help would be much appreciated, the 'technical support' at FoneFunShop are useless.

MrOBM · 11-01-2012, 12:10

Also I can't register for the NS Pro support forum, the last validation field keeps saying I'm wrong, how many fingers do you have minus one?

Elco · 11-01-2012, 12:21

Quote:

Originally Posted by MrOBM

I've tried to install NSPro on 2 different machines running Windows 7, 1 with 32 bit, the other with 64 bit, I can install all drivers except the smartcard reader. Windows automatically installs this driver:
Microsoft Usbccid Smartcard Reader (WDUF)

Your NsPro use a Jcop smartcard, not a shlumberger e-gate card. The drivers installed by windows are just fine. Make sure you apply windows updates so the smartcard service can start on windows.

Quote:

Originally Posted by MrOBM

Also I can't register for the NS Pro support forum, the last validation field keeps saying I'm wrong, how many fingers do you have minus one?

LOOOL!!
Isn't that 19 ?

MrOBM · 11-01-2012, 12:41

10 fingers, 10 toes? Tried to update yesterday but nothing showed up, will try again now but just incase, is there a manual update I can get?

Elco · 11-01-2012, 12:43

Open Windows Update and click Search For Updates. Then install updates.

MrOBM · 11-01-2012, 13:33

No updates on either machines, any ideas? Also updated to the newest version 6.5.0 just incase I was missing something.

jusmejose · 11-01-2012, 22:45

Everything is working perfect here ....

Elco · 11-01-2012, 23:53

I just checked on the internet...
Luck's like Microsoft messed up something with the Jcop smartcard drivers on windows 7 update...

So you have 2 options:
1. Remove the smartcard from NsPro box and connect it to a external card reader (ex. Pkey reader) so windows will use the reader drivers to access the smartcard
2. Use NsPro on win XP and install the drivers normally (Jcop drivers from NsPro Driver folder)

soctia · 11-02-2012, 00:50

hey Elco, I had the same problem with that WUDF driver and could Not get NSPRO to work,I had to format my laptop then turn off windows update then install NSPRO inorder to get it to work with windows 7.

Elco · 11-02-2012, 01:48

Yes... i just saw on microsoft forums that windows dev team messed up with WUDF drivers on latest windows updates...
Let's hope they will fix this problem soon.

MrOBM · 11-02-2012, 11:59

Thanks for the update. I've started using it on another machine with XP, works fine on it. I wonder if it's possible, as a temp fix, to get a backup of the old driver from someone and force the reader to use that?

Elco · 11-02-2012, 12:03

Quote:

Originally Posted by MrOBM

Thanks for the update. I've started using it on another machine with XP, works fine on it. I wonder if it's possible, as a temp fix, to get a backup of the old driver from someone and force the reader to use that?

The actual problem is not the driver files. Is the windows Smartcard Service that can't communicate with the card since updated to latest version.

MrOBM · 11-02-2012, 12:08

Aha, well let's hope they fix it soon. Thanks for the help. Great product by the way

exstazi · 01-02-2013, 21:45

Still no fix ? damn i dont want to reformat my pc just for that :/
cant anyone just use driver backup software and back it up for us ?

Elco · 01-02-2013, 23:06

The Jcop incompatibility affect's only windows 7 x64 and windows 8 x64 versions.

Windows x32 versions work just fine with Jcop smartcards.
You can find the Jcop driver on NsPro Driver folder on your PC.

11-01-2012, 12:08	#1 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	NSPro problems installing on Windows 7 I've tried to install NSPro on 2 different machines running Windows 7, 1 with 32 bit, the other with 64 bit, I can install all drivers except the smartcard reader. Windows automatically installs this driver: Microsoft Usbccid Smartcard Reader (WDUF) But gives the error: This device cannot start. (code 10) When I try to force an e-gate driver the same error occurs or a code 39 error occurs, saying the driver is corrupt or missing. I've removed NS Pro software and reinstalled many times, tried alternative drivers, tried to find a generic driver but can't find 1. Any help would be much appreciated, the 'technical support' at FoneFunShop are useless.

11-01-2012, 12:10	#2 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	Also I can't register for the NS Pro support forum, the last validation field keeps saying I'm wrong, how many fingers do you have minus one?

11-01-2012, 12:41	#4 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	10 fingers, 10 toes? Tried to update yesterday but nothing showed up, will try again now but just incase, is there a manual update I can get?

11-01-2012, 12:43	#5 (permalink)
Elco No Life Poster Join Date: Dec 2002 Location: Romania Posts: 10,018 Member: 19254 Status: Offline Sonork: 100.72990 Thanks Meter: 25,395	Open Windows Update and click Search For Updates. Then install updates.

11-01-2012, 13:33	#6 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	No updates on either machines, any ideas? Also updated to the newest version 6.5.0 just incase I was missing something.

11-01-2012, 22:45	#7 (permalink)
jusmejose No Life Poster Join Date: Jul 2009 Location: Los Angeles, CA Posts: 1,923 Member: 1081371 Status: Offline Thanks Meter: 720	Everything is working perfect here ....

11-01-2012, 23:53	#8 (permalink)
Elco No Life Poster Join Date: Dec 2002 Location: Romania Posts: 10,018 Member: 19254 Status: Offline Sonork: 100.72990 Thanks Meter: 25,395	I just checked on the internet... Luck's like Microsoft messed up something with the Jcop smartcard drivers on windows 7 update... So you have 2 options: 1. Remove the smartcard from NsPro box and connect it to a external card reader (ex. Pkey reader) so windows will use the reader drivers to access the smartcard 2. Use NsPro on win XP and install the drivers normally (Jcop drivers from NsPro Driver folder)

11-02-2012, 00:50	#9 (permalink)
soctia No Life Poster Join Date: Jun 2006 Location: JAMAICA Posts: 2,093 Member: 293299 Status: Offline Thanks Meter: 266	hey Elco, I had the same problem with that WUDF driver and could Not get NSPRO to work,I had to format my laptop then turn off windows update then install NSPRO inorder to get it to work with windows 7.

11-02-2012, 01:48	#10 (permalink)
Elco No Life Poster Join Date: Dec 2002 Location: Romania Posts: 10,018 Member: 19254 Status: Offline Sonork: 100.72990 Thanks Meter: 25,395	Yes... i just saw on microsoft forums that windows dev team messed up with WUDF drivers on latest windows updates... Let's hope they will fix this problem soon.

11-02-2012, 11:59	#11 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	Thanks for the update. I've started using it on another machine with XP, works fine on it. I wonder if it's possible, as a temp fix, to get a backup of the old driver from someone and force the reader to use that?

11-02-2012, 12:08	#13 (permalink)
MrOBM Junior Member Join Date: Sep 2011 Posts: 8 Member: 1655524 Status: Offline Thanks Meter: 0	Aha, well let's hope they fix it soon. Thanks for the help. Great product by the way

01-02-2013, 21:45	#14 (permalink)
exstazi Freak Poster Join Date: Sep 2003 Posts: 266 Member: 39216 Status: Offline Thanks Meter: 23	Still no fix ? damn i dont want to reformat my pc just for that :/ cant anyone just use driver backup software and back it up for us ?

01-02-2013, 23:06	#15 (permalink)
Elco No Life Poster Join Date: Dec 2002 Location: Romania Posts: 10,018 Member: 19254 Status: Offline Sonork: 100.72990 Thanks Meter: 25,395	The Jcop incompatibility affect's only windows 7 x64 and windows 8 x64 versions. Windows x32 versions work just fine with Jcop smartcards. You can find the Jcop driver on NsPro Driver folder on your PC.