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Old 11-01-2012, 12:08   #1 (permalink)
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Exclamation NSPro problems installing on Windows 7

I've tried to install NSPro on 2 different machines running Windows 7, 1 with 32 bit, the other with 64 bit, I can install all drivers except the smartcard reader. Windows automatically installs this driver:
Microsoft Usbccid Smartcard Reader (WDUF)
But gives the error: This device cannot start. (code 10)
When I try to force an e-gate driver the same error occurs or a code 39 error occurs, saying the driver is corrupt or missing.
I've removed NS Pro software and reinstalled many times, tried alternative drivers, tried to find a generic driver but can't find 1. Any help would be much appreciated, the 'technical support' at FoneFunShop are useless.
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Old 11-01-2012, 12:10   #2 (permalink)
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Also I can't register for the NS Pro support forum, the last validation field keeps saying I'm wrong, how many fingers do you have minus one?
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Old 11-01-2012, 12:21   #3 (permalink)
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Quote:
Originally Posted by MrOBM View Post
I've tried to install NSPro on 2 different machines running Windows 7, 1 with 32 bit, the other with 64 bit, I can install all drivers except the smartcard reader. Windows automatically installs this driver:
Microsoft Usbccid Smartcard Reader (WDUF)
Your NsPro use a Jcop smartcard, not a shlumberger e-gate card. The drivers installed by windows are just fine. Make sure you apply windows updates so the smartcard service can start on windows.


Quote:
Originally Posted by MrOBM View Post
Also I can't register for the NS Pro support forum, the last validation field keeps saying I'm wrong, how many fingers do you have minus one?
LOOOL!!
Isn't that 19 ?

Last edited by Elco; 11-01-2012 at 12:27.
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Old 11-01-2012, 12:41   #4 (permalink)
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10 fingers, 10 toes? Tried to update yesterday but nothing showed up, will try again now but just incase, is there a manual update I can get?
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Old 11-01-2012, 12:43   #5 (permalink)
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Open Windows Update and click Search For Updates. Then install updates.
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Old 11-01-2012, 13:33   #6 (permalink)
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No updates on either machines, any ideas? Also updated to the newest version 6.5.0 just incase I was missing something.

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Old 11-01-2012, 22:45   #7 (permalink)
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Everything is working perfect here ....

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Old 11-01-2012, 23:53   #8 (permalink)
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I just checked on the internet...
Luck's like Microsoft messed up something with the Jcop smartcard drivers on windows 7 update...

So you have 2 options:
1. Remove the smartcard from NsPro box and connect it to a external card reader (ex. Pkey reader) so windows will use the reader drivers to access the smartcard
2. Use NsPro on win XP and install the drivers normally (Jcop drivers from NsPro Driver folder)
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Old 11-02-2012, 00:50   #9 (permalink)
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hey Elco, I had the same problem with that WUDF driver and could Not get NSPRO to work,I had to format my laptop then turn off windows update then install NSPRO inorder to get it to work with windows 7.
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Old 11-02-2012, 01:48   #10 (permalink)
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Yes... i just saw on microsoft forums that windows dev team messed up with WUDF drivers on latest windows updates...
Let's hope they will fix this problem soon.
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Old 11-02-2012, 11:59   #11 (permalink)
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Thanks for the update. I've started using it on another machine with XP, works fine on it. I wonder if it's possible, as a temp fix, to get a backup of the old driver from someone and force the reader to use that?
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Old 11-02-2012, 12:03   #12 (permalink)
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Quote:
Originally Posted by MrOBM View Post
Thanks for the update. I've started using it on another machine with XP, works fine on it. I wonder if it's possible, as a temp fix, to get a backup of the old driver from someone and force the reader to use that?
The actual problem is not the driver files. Is the windows Smartcard Service that can't communicate with the card since updated to latest version.
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Old 11-02-2012, 12:08   #13 (permalink)
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Aha, well let's hope they fix it soon. Thanks for the help. Great product by the way
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Old 01-02-2013, 20:45   #14 (permalink)
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Still no fix ? damn i dont want to reformat my pc just for that :/
cant anyone just use driver backup software and back it up for us ?
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Old 01-02-2013, 22:06   #15 (permalink)
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The Jcop incompatibility affect's only windows 7 x64 and windows 8 x64 versions.

Windows x32 versions work just fine with Jcop smartcards.
You can find the Jcop driver on NsPro Driver folder on your PC.
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