big problem in box update - GSM-Forum

::.::HITGSM::.:: · 11-11-2005, 09:38

HI, when I try to update box it always freeze in authenciation and all my custommer in tunisia getting the same problem what's the matter.

KARIM GSM-ZONE · 11-14-2005, 01:38

hellllllllllllllllllllllllllllllllllllllllllllllll llllpppppppppppppppppppppppppppp

**InfinitySupport** · 11-14-2005, 05:10

http://forum.gsmhosting.com/vbb/show...17&postcount=3

::.::HITGSM::.:: · 11-14-2005, 11:08

I tried but now way , maybe problem is due to reseller name , we buy from tele-wa pls tell me what I have to put in reselller place.

**InfinitySupport** · 11-14-2005, 13:43

Hi,

It can't be any problems with data that you have entered during registration.

1. Disable (completely) Norton Antivirus (stop all NAV services)
2. Disable any other firewall (if you have it)

kasner · 11-14-2005, 15:13

DON'T USE ANY KIND OF USB HUBS WHEN UPDATIN' !

WBR Kasner

::.::HITGSM::.:: · 11-14-2005, 15:23

pls consider that I tried today with new formated pc just installed the os (windows xp) and I got the same problem all my custommer here in tunisia have the same problem may be it's problem with u and our ISP, I suppose to make upgrade not 100% online with logger and reg file

**InfinitySupport** · 11-14-2005, 16:39

Upgrade with logger/reg files is not possible for sure.
Let's solve this problem online (you are in my ICQ contact list).

**InfinitySupport** · 11-14-2005, 16:48

also, pls, send me by e-mail ([email protected]) screenshot of process list on your PC:

press Ctrl+Alt+Del
go to "Processes" tab
"Show process from all users": CHECKED
make window height enough to include all processes
make screenshot, pls, and send to me to check.

freewaycomms · 11-15-2005, 00:26

Just to let you know i successfully upgraded my dongle tonight with both firewall AND NAV working - the only issue i got was Zone Alarm asking to allow the program to connect.

I wouldn't reccommend it - but just to let you know it was ok for me.

fwc

**InfinitySupport** · 11-15-2005, 11:21

Yes, it can be not only firewall problem but ISP problem too and we are trying to find what is wrong now.
I have checked our upgrade server logs and we have made some online tests before with one Tunisia man. The result: our upgrade server don't see any incoming connection from remote Tunisia user PC. Absolutely no any incoming data. We have tested it for 2 absolutely different server-IP. So I think that if it's ISP problem then it have to work for other server-IP, but it's no any connection and I think it's user PC problem.

KARIM GSM-ZONE · 11-15-2005, 20:39

so what wie need to do 3 computer no 1 work ?

**InfinitySupport** · 11-15-2005, 21:11

Hi,

Download latest EmeraldaClient v1.2 from Infinity-Box support area.

::.::HITGSM::.:: · 11-16-2005, 10:25

Thanks Infinity team the problem is fixed with the new client me and all my custommer are happy now, karkour call me if u have some problem

Www.hitgsm.net

zinoubinabil · 11-16-2005, 11:59

thx infinity team problem solved now with latest EmeraldaClient v1.2

11-11-2005, 09:38	#1 (permalink)
::.::HITGSM::.:: Freak Poster Join Date: Jun 2001 Location: somewhere Age: 41 Posts: 399 Member: 4839 Status: Offline Thanks Meter: 0	big problem in box update HI, when I try to update box it always freeze in authenciation and all my custommer in tunisia getting the same problem what's the matter.

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11-14-2005, 01:38	#2 (permalink)
KARIM GSM-ZONE No Life Poster Join Date: Jul 2004 Location: UNITED KINGDOM Age: 44 Posts: 1,337 Member: 74415 Status: Offline Sonork: gsm.zone Thanks Meter: 339	hellllllllllllllllllllllllllllllllllllllllllllllll llllpppppppppppppppppppppppppppp

11-14-2005, 05:10	#3 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	http://forum.gsmhosting.com/vbb/show...17&postcount=3

11-14-2005, 11:08	#4 (permalink)
::.::HITGSM::.:: Freak Poster Join Date: Jun 2001 Location: somewhere Age: 41 Posts: 399 Member: 4839 Status: Offline Thanks Meter: 0	I tried but now way , maybe problem is due to reseller name , we buy from tele-wa pls tell me what I have to put in reselller place.

11-14-2005, 13:43	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hi, It can't be any problems with data that you have entered during registration. 1. Disable (completely) Norton Antivirus (stop all NAV services) 2. Disable any other firewall (if you have it)

11-14-2005, 15:13	#6 (permalink)
kasner No Life Poster Join Date: Mar 2004 Location: Ukraine Age: 52 Posts: 1,201 Member: 56469 Status: Offline Thanks Meter: 136	DON'T USE ANY KIND OF USB HUBS WHEN UPDATIN' ! WBR Kasner

11-14-2005, 15:23	#7 (permalink)
::.::HITGSM::.:: Freak Poster Join Date: Jun 2001 Location: somewhere Age: 41 Posts: 399 Member: 4839 Status: Offline Thanks Meter: 0	pls consider that I tried today with new formated pc just installed the os (windows xp) and I got the same problem all my custommer here in tunisia have the same problem may be it's problem with u and our ISP, I suppose to make upgrade not 100% online with logger and reg file

11-14-2005, 16:39	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Upgrade with logger/reg files is not possible for sure. Let's solve this problem online (you are in my ICQ contact list).

11-14-2005, 16:48	#9 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	also, pls, send me by e-mail ([email protected]) screenshot of process list on your PC: press Ctrl+Alt+Del go to "Processes" tab "Show process from all users": CHECKED make window height enough to include all processes make screenshot, pls, and send to me to check.

11-15-2005, 00:26	#10 (permalink)
freewaycomms Freak Poster Join Date: Oct 2004 Age: 49 Posts: 329 Member: 88410 Status: Offline Thanks Meter: 1	Just to let you know i successfully upgraded my dongle tonight with both firewall AND NAV working - the only issue i got was Zone Alarm asking to allow the program to connect. I wouldn't reccommend it - but just to let you know it was ok for me. fwc

11-15-2005, 11:21	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Yes, it can be not only firewall problem but ISP problem too and we are trying to find what is wrong now. I have checked our upgrade server logs and we have made some online tests before with one Tunisia man. The result: our upgrade server don't see any incoming connection from remote Tunisia user PC. Absolutely no any incoming data. We have tested it for 2 absolutely different server-IP. So I think that if it's ISP problem then it have to work for other server-IP, but it's no any connection and I think it's user PC problem.

11-15-2005, 20:39	#12 (permalink)
KARIM GSM-ZONE No Life Poster Join Date: Jul 2004 Location: UNITED KINGDOM Age: 44 Posts: 1,337 Member: 74415 Status: Offline Sonork: gsm.zone Thanks Meter: 339	so what wie need to do 3 computer no 1 work ?

11-15-2005, 21:11	#13 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hi, Download latest EmeraldaClient v1.2 from Infinity-Box support area.

11-16-2005, 10:25	#14 (permalink)
::.::HITGSM::.:: Freak Poster Join Date: Jun 2001 Location: somewhere Age: 41 Posts: 399 Member: 4839 Status: Offline Thanks Meter: 0	Thanks Infinity team the problem is fixed with the new client me and all my custommer are happy now, karkour call me if u have some problem Www.hitgsm.net

11-16-2005, 11:59	#15 (permalink)
zinoubinabil Product Supporter Join Date: Sep 2004 Location: In the right way Posts: 2,748 Member: 84268 Status: Offline Sonork: 100.114149 Thanks Meter: 2,569	thx infinity team problem solved now with latest EmeraldaClient v1.2