After the last update of the HUA, the HUA software stopped running - GSM-Forum

sc-flasher · 07-09-2018, 16:41

http://forum.gsmhosting.com/vbb/f930...l#post13214753
Having communicated in telegrams with the support of the hua, I was sent in support of infinity
How to be?

InfinityHelp · 07-09-2018, 18:30

Quote:

Originally Posted by sc-flasher

http://forum.gsmhosting.com/vbb/f930...l#post13214753
Having communicated in telegrams with the support of the hua, I was sent in support of infinity
How to be?

What is your Infinity S/N ?

sc-flasher · 07-09-2018, 18:34

=== DongleManager [Infinity] v1.70 [09.07.2018 20:33:23] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: module #07
=> External Activations:
- Hua-Dongle

InfinityHelp · 07-09-2018, 23:56

update dongle firmware now

sc-flasher · 07-10-2018, 08:00

Code:

=== DongleManager [Infinity] v1.70 [10.07.2018 8:54:08] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=== Process started: 10.07.2018 8:54:13 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 47 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 10.07.2018 8:55:36 ===
=== DongleManager [Infinity] v1.70 [10.07.2018 8:55:36] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: module #07
=> External Activations:
- Hua-Dongle

Previously, removed all the software. Save the license file. After updating the card, installed again. Put the license file in the program folder.

InfinityHelp · 07-10-2018, 08:47

you must use LATEST fixed software
http://forum.gsmhosting.com/vbb/f930...error-2431466/

sc-flasher · 07-10-2018, 09:19

it was this installer that installed

sc-flasher · 07-10-2018, 09:37

I decided to try again to update the card

Code:

=== DongleManager [Infinity] v1.70 [10.07.2018 11:24:30] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=== Process started: 10.07.2018 11:24:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 47 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 10.07.2018 11:25:55 ===
=== DongleManager [Infinity] v1.70 [10.07.2018 11:25:55] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: module #07
=> External Activations:
- Hua-Dongle

Again removed all the software by saving the license file. Installed again

((((((

InfinityHelp · 07-10-2018, 12:05

Quote:

Originally Posted by sc-flasher

I decided to try again to update the card

Code:

=== DongleManager [Infinity] v1.70 [10.07.2018 11:24:30] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=== Process started: 10.07.2018 11:24:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 47 sec
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 10.07.2018 11:25:55 ===
=== DongleManager [Infinity] v1.70 [10.07.2018 11:25:55] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032ECA00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C2B52ECA
Firmware version: 0137.02
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
- 07: module #07
=> External Activations:
- Hua-Dongle

Again removed all the software by saving the license file. Installed again

((((((

No magic - you was able to update card because we have reset your card update status.
Please ask Hua supporters to check what is wrong. If it will be need we will allow card update again but for sure you need an advice from hua support if you still unable to run hua soft after two card updates.

sc-flasher · 07-10-2018, 13:10

I will describe in detail. Yesterday rolled back the version to 1.2.0, the error remained. This morning I updated the card, the software started, asked to restore the license. The license was restored and the program started. After that, fixed the corrected 1.2.1 and it turned out what you see in the previous message.

InfinityHelp · 07-10-2018, 13:54

We do not provide support for hua software.
If you have a problem with hua software you should contact to hua supporters and explain problem to hua supporters but not here.

let me repeat - you have updated dongle firmware two times already.
if you still have a problem after two updates this means you have to get help from hua.

07-09-2018, 16:41	#1 (permalink)
sc-flasher Freak Poster Join Date: Jun 2007 Location: Russia Posts: 229 Member: 527144 Status: Offline Thanks Meter: 19	After the last update of the HUA, the HUA software stopped running http://forum.gsmhosting.com/vbb/f930...l#post13214753 Having communicated in telegrams with the support of the hua, I was sent in support of infinity How to be?

07-09-2018, 18:34	#3 (permalink)
sc-flasher Freak Poster Join Date: Jun 2007 Location: Russia Posts: 229 Member: 527144 Status: Offline Thanks Meter: 19	=== DongleManager [Infinity] v1.70 [09.07.2018 20:33:23] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00032ECA00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): C2B52ECA Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0137 - 03: [BEST] v.0122 - 05: Content Extractor v.0122 - 07: module #07 => External Activations: - Hua-Dongle

07-09-2018, 23:56	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	update dongle firmware now

07-10-2018, 08:47	#6 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	you must use LATEST fixed software http://forum.gsmhosting.com/vbb/f930...error-2431466/

07-10-2018, 09:19	#7 (permalink)
sc-flasher Freak Poster Join Date: Jun 2007 Location: Russia Posts: 229 Member: 527144 Status: Offline Thanks Meter: 19	it was this installer that installed

07-10-2018, 13:10	#10 (permalink)
sc-flasher Freak Poster Join Date: Jun 2007 Location: Russia Posts: 229 Member: 527144 Status: Offline Thanks Meter: 19	I will describe in detail. Yesterday rolled back the version to 1.2.0, the error remained. This morning I updated the card, the software started, asked to restore the license. The license was restored and the program started. After that, fixed the corrected 1.2.1 and it turned out what you see in the previous message.

07-10-2018, 13:54	#11 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	We do not provide support for hua software. If you have a problem with hua software you should contact to hua supporters and explain problem to hua supporters but not here. let me repeat - you have updated dongle firmware two times already. if you still have a problem after two updates this means you have to get help from hua.