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Old 03-19-2017, 20:26   #1 (permalink)
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After Support Renewal .. Support: Expired!


Just asked my supplier to renew my support of CM2 on BEST Dongle today,
He confirmed with me that the renewal has been done, although i still see that Support: Expired in my IOS Account!!,

Code:
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122
Also, i tried to update Dongle firmware, which didn't work and here's the log:

Code:
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
I think renewal process hasn't been done, but since i can't be 100% sure of that, i need to confirm with you that my dongle isn't blocked/damaged,

Thanks in advance
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Old 03-19-2017, 21:05   #2 (permalink)
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Quote:
Originally Posted by MiRoOo View Post
Code:
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122
log:

Code:
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello friend
as i have separate dongles for best and Cm2..So maybe i m wrong..because for my dongles update there is no manual selection between best or infinity-box Dongle..its have auto detect my dongles
but from your update logs its looks like to me that u have manual selection for both dongles..(it have because u have two activation in one dongle)
so i think u select wrong dongle for update..
and maybe that is the problem..
and sorry if i m wrong
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Old 03-19-2017, 21:44   #3 (permalink)
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Quote:
Originally Posted by MiRoOo View Post
Just asked my supplier to renew my support of CM2 on BEST Dongle today,
He confirmed with me that the renewal has been done, although i still see that Support: Expired in my IOS Account!!,

Code:
- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122
Also, i tried to update Dongle firmware, which didn't work and here's the log:

Code:
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
I think renewal process hasn't been done, but since i can't be 100% sure of that, i need to confirm with you that my dongle isn't blocked/damaged,

Thanks in advance
Hello
RENEW wasnt done.contact your supplier for that
Dont Update your dongle again,wait for MR Yellowboss.
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