After Support Renewal .. Support: Expired!

[MiRoOo]

Just asked my supplier to renew my support of CM2 on BEST Dongle today,
He confirmed with me that the renewal has been done, although i still see that Support: Expired in my IOS Account!!,

- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122

Also, i tried to update Dongle firmware, which didn't work and here's the log:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

I think renewal process hasn't been done, but since i can't be 100% sure of that, i need to confirm with you that my dongle isn't blocked/damaged,

Thanks in advance

[danishalnoor]

Originally Posted by MiRoOo

- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122

log:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

Hello friend
as i have separate dongles for best and Cm2..So maybe i m wrong..because for my dongles update there is no manual selection between best or infinity-box Dongle..its have auto detect my dongles
but from your update logs its looks like to me that u have manual selection for both dongles..(it have because u have two activation in one dongle)
so i think u select wrong dongle for update..
and maybe that is the problem..
and sorry if i m wrong

[Kirumira]

Originally Posted by MiRoOo

Just asked my supplier to renew my support of CM2 on BEST Dongle today,
He confirmed with me that the renewal has been done, although i still see that Support: Expired in my IOS Account!!,

- Activation 1: Infinity-Box/Dongle; Firmware Version: 0134; Registered: 2016-02-15; Expired: 2017-02-15; Support: Expired
- Activation 2: Infinity [BEST]; S/N: 6E928887; Firmware Version: 0122

Also, i tried to update Dongle firmware, which didn't work and here's the log:

Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
---------- Process started: 19/03/2017 08:12:02 PM ----------
DongleManager [Infinity-Box] v1.68 [19/03/2017 08:12:02 PM]
PC HWID: 40137B7E9236735645AD029FA9995066
Card-Reader: FT SCR2000 0
HWID: 0102888703EF1292
Type: [BEST] S/N: 6E928887 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !

I think renewal process hasn't been done, but since i can't be 100% sure of that, i need to confirm with you that my dongle isn't blocked/damaged,

Thanks in advance

Hello
RENEW wasnt done.contact your supplier for that
Dont Update your dongle again,wait for MR Yellowboss.