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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 12-29-2016, 21:41   #1 (permalink)
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Alcatel One Touch Fierce 2 Factory Reset Failed


I have an Alcatel One Touch Fierce 2 from MetroPCS USA (OT-7040N). This model is Qualcomm, and I can't do a factory reset with CM2QLM (Am using new version 1.07).

I'm sending you Operation.log and QLM_report.log just as Program says, but this forum refuse to accept files larger than 391.3kb and packed file has 450kb. Where could I send you this file? I hope you can fix this problem, the phone hasn't Recovery Mode and I don't know how to remove the pattern lock.

Thanks in advance, merry christmas and have a happy new year,

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Old 12-29-2016, 21:46   #2 (permalink)
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The logs:

Operation : Read Flash [ v1.07 ]

1. Power Off Phone , Remove battery , Insert back
3. Insert USB cable. In some cases require use EDL cable or TP to force EDL mode!

Wait for phone...
Device Found!
Initialize ...
Handshake passed!
BB_IDC_CPU : SnapDragon 2x/4x|00 [MSM8x12]
ID_BLOCK_S : 0714B76D
ID_BLOCK_I : 008140E1
ID_BLOCK_L : 6C7DA67974D1842067C82294A5FEC3DF
Use CM2 Internal Loader

Error : Prepare target failed! Unsupported SecureType!
Send log and report.log to support! Include device info also!

Reconnect Power/Cable!
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Old 12-29-2016, 22:31   #3 (permalink)
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Hello. Checked on all places, which have access to ( on svc ) and not found anything for that model at all. Unfortunately - have no idea yet.
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