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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-18-2008, 12:13   #1 (permalink)
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Red face Help,help,help


Dear,Infinity Team

my infinity box is dead right now.my smart card is error,when i upgraded.i try to send it back to reseller,but he refused.can u help me sir?
so i can use again my infinity box n pin finder anymore.thank u for your support.here is the log.

Dongle Manager [Infinity Box] v1.25
Reading smart-card...
Dongle serial No (S/N): xxx
Firmware version: 0110.02
Smart-card status: activated
"UK edition" status: Off
Last launched application: 001A v.0232
Additional activated modules:
- 04: Pin-Finder Adapter
Support area: http://www.infinity-box.com
- Username: xxx
- Password: xxx
Dongle parameters checksum: 686F09

==== log opened: [10/15/2008 10:32:57 PM] ====
Application: D:\Box Repair\Infinity\Software\DongleManager\DongleManag er.exe
Dongle Manager [Infinity Box] v1.25
----------Process started:10:33:06 PM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: xxxx, Firmware: 0110.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Dongle Identification checked.
Service stage 1 confirmed.
Securing session...
Session secured ok.
Upgrading dongle...
Error upgrading applets: Error sending APDU !
SmartCard API error #0000001F
A device attached to the system is not functioning.

Disconnected.

Last edited by InfinitySupport; 10-18-2008 at 22:28. Reason: S/N and password deleted
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Old 10-18-2008, 12:37   #2 (permalink)
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DON'T POST BOX SERIAL FOR PUBLIC USE OR YOUR CARD WILL BE BLOCKED
Dear Friend,

I am very sad to say, but your dongle blocked now for 2 weeks due to I am tired to repeat: never show your dongle details in public forum, you have an e-mail address (you can see it f.e. in DongleManager) for private discussion.
Please, read this: http:///vbb/showthread.php?t=342807
and especially this: http://www./showthread.php?t=524023

After you read my link you are free to contact us after 2 weeks by e-mail: [email protected]


Thank you very much for your kind understanding and cooperation !
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Old 10-18-2008, 13:22   #3 (permalink)
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thank you sir.i'm sorry
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Old 10-18-2008, 22:27   #4 (permalink)
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Hello,

You are always welcome.
Please, next time think twice before post your dongle details and passwords in support area.
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