GSM-Forum - Benq E61 problem

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Benq E61 problem

hi all...

i've a problem on repairing Benq E61, the phone can not receive and sent SMS, i've reset setting but the problem not solve, so i try to flash the phone
with :
E61_Main_v140.7FM
E61_LP_v140_0011_LP_En_CnS_CnT_Melayu.7FP
E61_Flex_v140_0011_Tw.7FF

But i receive error when flashed the phone, i've try to change with other version (3 times), i've been used fully of charge Battery, try to use with power supply, Now my phone is dead here is the log :

Code:

COM12 [VCP0] selected

Device: BenQ E61

Checking data, wait...

Action: flash write

"smart write" active

Write: Firmware

Write: Flex

Write: Language Pack

Skip: Eeprom

Boot...

Phone should be Switched OFF !

Press Power button now !

Connecting...

Boot Done

Check Connection...

Check Connection Done

Set Baud...

Set Baud Done

Check Flash...

error: Probably wrong model selected.

Continue anyway ?

Check Flash Done

Check Parameters...

Check Parameters Done

Check Space...

Flash: 0089:881200010001

flash: Intel 128MBit-T Strata T 16Mb

Check Space Done

Check Data...

Check Data Done

Erasing...

erase operation not required

Erasing Done

Writing...

Write: Firmware

Flash: 0089:881200010001

flash: Intel 128MBit-T Strata T 16Mb

error: answer#00

try#1 to recover erase error#00

error: answer#00

try#2 to recover erase error#00

error: answer#00

try#3 to recover erase error#00

error: answer#00

try#4 to recover erase error#00

error: answer#00

try#5 to recover erase error#00

error: answer#00

try#6 to recover erase error#00

error: answer#00

try#1 to recover write error at 00000000

...:confused:

What's the problem of my phone ?? please help me..:(

Hello,

Try to flash phone this way:
1. run HModule.exe
2. select model "Hercules 16Mb"
3. flash phone

Also it can be a hardware problem, f.e. water inside or bad soldered flash chip.

Quote:

Originally Posted by InfinitySupport (Post 3853397)

Hello,

Try to flash phone this way:
1. run HModule.exe
2. select model "Hercules 16Mb"
3. flash phone

Also it can be a hardware problem, f.e. water inside or bad soldered flash chip.

Hi InfinitySupport,

Thank's for your fast reply,

I've try to run Hmodule.exe (V 1.12), there is no model "Hercules 16M", it just shown Alcatel, Konka, Motorola and Sony Ericsson Model.

I'm still waiting another your suggestion.

BR,

Latest HModule version is 1.29.

Benq e61 hang problam

without sim set ok but start sim after two munite set hang how can solve
Infinity team pls help.

Hello InvinitySupport..

i've installed the latest update now and running Hmodule, selected "Hercules 16M"
but it can not solve my problem, it's the LOG

Quote:

COM1 [Serial0] selected
Device: Hercules 16m
"advanced chip detection" active
Action: flash write
"smart write" active
Write: Firmware
Skip: Flex
Skip: Language Pack
Skip: FFS/File system
Skip: Images
Skip: Melody
Skip: Eeprom
Checking data, wait...
Boot...
Phone should be Switched OFF !
Press Power button now !
Boot fail
Finished, time used: 11 sec
Remove/Install battery now !

I'm not sure if it's a hardware problem. Another suggestion Infinity ??

anybody can help me..???

Hello,

try to flash phone again like you have tried with first method.
What will be the errors ?
Do you see the errors at the same address ?

Quote:

Originally Posted by InfinitySupport (Post 3864304)

Hello,

try to flash phone again like you have tried with first method.
What will be the errors ?
Do you see the errors at the same address ?

yes, i have try it and showed the same error.
in this case i'm not sure it a HW problem, when i'm flash it, infinity always show

Code:

error: Probably wrong model selected.

it makes me confused...

Hello,

Are you sure that you have used correct cable when you tried to connect phone via HModule ?
As I can see you have used different cables.
What was the reason to use other cable ?
Did you tried to boot phone with HModule with the same cable as you have used before ?

Quote:

Originally Posted by InfinitySupport (Post 3865562)

with Hmodule i'm used the same cable sir.

Hello,

1st log: COM12 [VCP0] selected
2nd log: COM1 [Serial0] selected

As I can see from your logs you have used different cables and you have selected different COM ports.

Quote:

Originally Posted by InfinitySupport (Post 3872792)

Hello,

1st log: COM12 [VCP0] selected
2nd log: COM1 [Serial0] selected

As I can see from your logs you have used different cables and you have selected different COM ports.

i'm using Benq M300 Cable and try to use USB cable.
On HModule what firmware model that i should download on your support area ??

Hello,

it's quite strange that phone can not be flashed.
Please, try to use different "connection" methods from software "Settings" page and try to flash phone again.
It may be good idea to write "repair eeprom" files but not firmware.

Do not forget to make eeprom backup before this operation.