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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-08-2012, 06:03   #1 (permalink)
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benq siemens a38 not unlock

sir first time i unlock from infinity box main but i can not unlock the benq a38 model when i press sp unlock than replay is below

COM99 [VCP0] selected
module v1.33
Device: BenQ A38
Checking data, wait...
Action: unlock
Boot...
Phone should be Switched OFF !
Press Power button now !
Connecting...
Boot Done
Check Connection...
Check Connection Done
Set Baud...
812500
Set Baud Done
Check Flash...
Check Flash Done
Check Parameters...
Flash: 0001:227E221D2200
error: not locked or unknown eeprom
Check Parameters Fail
Finished, time used: 10 sec
Remove/Install battery now !

please help me as soon as possable
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Old 05-08-2012, 06:04   #2 (permalink)
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sir first time i unlock from infinity box main but i can not unlock the benq a38 model when i press sp unlock than replay is below

COM99 [VCP0] selected
module v1.33
Device: BenQ A38
Checking data, wait...
Action: unlock
Boot...
Phone should be Switched OFF !
Press Power button now !
Connecting...
Boot Done
Check Connection...
Check Connection Done
Set Baud...
812500
Set Baud Done
Check Flash...
Check Flash Done
Check Parameters...
Flash: 0001:227E221D2200
error: not locked or unknown eeprom
Check Parameters Fail
Finished, time used: 10 sec
Remove/Install battery now !

please help me as soon as possable
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Old 05-08-2012, 08:19   #3 (permalink)
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What is the problem with this phone exactly ?
What you see at phone LCD when you power-on phone with SIM card ?
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Old 05-09-2012, 18:19   #4 (permalink)
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when i power-on phone with SIM card then display show enter sim code
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Old 05-12-2012, 12:34   #5 (permalink)
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Hello,

Did you tried to power-on phone with another SIM card ?
What is the results ?
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Old 05-14-2012, 06:12   #6 (permalink)
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sir i tried with another Sim card (idea) but display shown first insert correct Sim than Sim code please give me a right solution as soon as possible.
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Old 05-14-2012, 09:13   #7 (permalink)
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Hello,
1. make full flash backup
2. make eeprom backup

3. flash phone with any repair_eeprom file from support area and make unlock again
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Old 05-14-2012, 09:40   #8 (permalink)
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bro first you write eeprom file then unlock
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Old 05-16-2012, 09:15   #9 (permalink)
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thanks sir my benq a38 unlock thanks for your co-operate.
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