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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 01-16-2010, 20:59   #1 (permalink)
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Exclamation big problem pin finder not activated.infinity support plz help urgent

date 17-01-2010

i bought new pin finder before 3 day ago. i triy many times to activated infinity pin finder but all time i am not sucess to installed pin finder. i send many mail to infinity remote but i am not recvied any replay. my problem is-------------
when i connect pin finder show module id number
xxxx. but pin finder not make paired plz solve my problem immedaitley

DongleManager version: 1.30
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N: 78------, Firmware: 0112.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to
[email protected]

Last edited by InfinitySupport; 01-16-2010 at 21:05. Reason: S/N deleted
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Old 01-16-2010, 21:06   #2 (permalink)
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Are you sure that you have sent e-mail to correct e-mail address ?
I suggest you to double check e-mail address and send information about problem once again.
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Old 01-17-2010, 03:52   #3 (permalink)
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Exclamation infinity pin finder not activate

yes sir i sent many mail infinity replay.u can solve my problem plz solve my problem . i am waiting for your replay
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Old 01-17-2010, 16:39   #4 (permalink)
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i check that email few times a day, all emails is answered.
I daily check SPAM folder too, in order to not miss some Email which got there by mistake.
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