Box is blocked - GSM-Forum

andrianto · 10-13-2015, 02:52

my box is blocked how to solve?

andrianto · 10-13-2015, 02:57

DongleManager [Infinity-Box] v1.57 [13/10/2015 8:28:41]
PC HWID: C2E81F7D8CFEFA7761824E1A67C7C2DE
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Axalto e-gate 0
HWID: 00037EAF00001942
Box/Dongle Serial No (S/N): xxxxxx
Firmware version: 0129.02
Box/Dongle Status: 54
Box/Dongle is blocked: strange activity detected
"UK edition" status: Off
Last launched Application: 0030 v.0132
Active modules:
- 00: inf v.0129
- 04: Pin-Finder Adapter
Online Service Account: Infinity-Box - Online Service
- Username: xxxxxx
- Password: xxxxxx
Box/Dongle key: 7FB376807C9A1789
Box/Dongle [xxxxxx] Identification data is damaged, Error Code #54

andrianto · 10-13-2015, 03:05

andrianto · 10-13-2015, 06:12

Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 13/10/2015 12:11:07 ----------
DongleManager [Infinity-Box] v1.57 [13/10/2015 12:11:07]
PC HWID: C2E81F7D8CFEFA7761824E1A67C7C2DE
Card-Reader: Axalto e-gate 0
HWID: 00037EAF00001942
S/N: xxxxxx Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to [email protected]
Disconnected

YellowBoss · 10-13-2015, 10:01

Hello,

Send problem description and fault.bin file to check - [email protected]
This file is located in folder with software.

10-13-2015, 02:52	#1 (permalink)
andrianto Major Poster Join Date: Dec 2005 Posts: 42 Member: 208428 Status: Offline Thanks Meter: 12	Box is blocked my box is blocked how to solve?

10-13-2015, 02:57	#2 (permalink)
andrianto Major Poster Join Date: Dec 2005 Posts: 42 Member: 208428 Status: Offline Thanks Meter: 12	DongleManager [Infinity-Box] v1.57 [13/10/2015 8:28:41] PC HWID: C2E81F7D8CFEFA7761824E1A67C7C2DE Box/Dongle searching... Box/Dongle found: inf Card-Reader: Axalto e-gate 0 HWID: 00037EAF00001942 Box/Dongle Serial No (S/N): xxxxxx Firmware version: 0129.02 Box/Dongle Status: 54 Box/Dongle is blocked: strange activity detected "UK edition" status: Off Last launched Application: 0030 v.0132 Active modules: - 00: inf v.0129 - 04: Pin-Finder Adapter Online Service Account: Infinity-Box - Online Service - Username: xxxxxx - Password: xxxxxx Box/Dongle key: 7FB376807C9A1789 Box/Dongle [xxxxxx] Identification data is damaged, Error Code #54

10-13-2015, 03:05	#3 (permalink)
andrianto Major Poster Join Date: Dec 2005 Posts: 42 Member: 208428 Status: Offline Thanks Meter: 12

10-13-2015, 06:12	#4 (permalink)
andrianto Major Poster Join Date: Dec 2005 Posts: 42 Member: 208428 Status: Offline Thanks Meter: 12	Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 13/10/2015 12:11:07 ---------- DongleManager [Infinity-Box] v1.57 [13/10/2015 12:11:07] PC HWID: C2E81F7D8CFEFA7761824E1A67C7C2DE Card-Reader: Axalto e-gate 0 HWID: 00037EAF00001942 S/N: xxxxxx Version: 0129.02 Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0031] Dongle identification data damaged. Contact to [email protected] Disconnected

10-13-2015, 10:01	#5 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,475 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hello, Send problem description and fault.bin file to check - [email protected] This file is located in folder with software.