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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 03-05-2016, 08:51   #1 (permalink)
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Box/Dongle Identification is damaged, contact to support


pls help INFINITY SUPPORT TEAM...

after activation of CM2 and updating box firmware of my infinity box last month this is what happen:

DongleManager [Infinity-Box] v1.61 [3/5/2016 3:30:00 PM]
PC HWID: 9A77ADC0EE68D47CB05FF411FF239228
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A5D1FF021982
Box/Dongle Serial No (S/N): 1334A5D1
Firmware version: 0130.02
"UK edition" status: Off
Last launched Application: 0031 v.0114
Active modules:
- 00: inf v.0130
Online Service Account: Infinity-Box - Online Service
- Username: 001334A5D1
- Password: xxxxxxxxxx
Box/Dongle Identification is damaged, contact to support

and also the dc-unlocker activation lost, i want to renew my dc-unlocker 1 year support but the server found BOX NOT ACTIVATED. Is there any solution for my problem? pls help support team. your support is hihgly appreciated.. thanks..

Last edited by InfinityHelp; 03-05-2016 at 12:02. Reason: password removed
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Old 03-05-2016, 12:03   #2 (permalink)
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Quote:
Originally Posted by master_tugo View Post
pls help INFINITY SUPPORT TEAM...

after activation of CM2 and updating box firmware of my infinity box last month this is what happen:

DongleManager [Infinity-Box] v1.61 [3/5/2016 3:30:00 PM]
PC HWID: 9A77ADC0EE68D47CB05FF411FF239228
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A5D1FF021982
Box/Dongle Serial No (S/N): 1334A5D1
Firmware version: 0130.02
"UK edition" status: Off
Last launched Application: 0031 v.0114
Active modules:
- 00: inf v.0130
Online Service Account: Infinity-Box - Online Service
- Username: 001334A5D1
- Password: xxxxxxxxxx
Box/Dongle Identification is damaged, contact to support

and also the dc-unlocker activation lost, i want to renew my dc-unlocker 1 year support but the server found BOX NOT ACTIVATED. Is there any solution for my problem? pls help support team. your support is hihgly appreciated.. thanks..
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME now


- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries
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The Following User Says Thank You to InfinityHelp For This Useful Post:
Old 03-08-2016, 13:25   #3 (permalink)
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Quote:
Originally Posted by InfinityHelp View Post
Hello,

- Run DongleManager
- Update Dongle firmware now ONLY ONE TIME now


- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid forever-blocked Dongle !
- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 (three) tries
upgrade now successful, My CM2 still working, but now my account in DC-UNLOCKER is blocked!!! before it was working with 15 credits left even support was expired. how this happen after after firmware upgrade? what will happen now to my infinity box activation? pls help infinity team... i just need to renew my dc-unlocker support but now my infinity box dc-unlocker was now blocked.

pls help... to unblock my dc-unlocker account pls.. pls...
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Old 03-08-2016, 13:47   #4 (permalink)
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is it server problem or computer problem? now dc-unlocker works but sometimes blocked
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Old 03-08-2016, 23:59   #5 (permalink)
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Quote:
Originally Posted by master_tugo View Post
is it server problem or computer problem? now dc-unlocker works but sometimes blocked
Dear Friend,

Your free DC-Unlocker account is Ok.
I can not understand what is "sometimes blocked" means.
You must explain a problem in details.
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Old 08-11-2016, 09:53   #6 (permalink)
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ME ALSO SIR
DongleManager [Infinity-Box] v1.61 [8/11/2016 12:51:46 AM]
PC HWID: 42A32B682468F59105F4BAD806A019D9
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000F9AD7CEC4082
Box/Dongle Serial No (S/N): D2F3F9AD
Firmware version: 0132.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0154
Active modules:
- 00: inf v.0132
Online Service Account:
- Username: 00D2F3F9AD
- Password:
Box/Dongle key: 7F9DCB7528D52EC3
Box/Dongle Identification data is damaged, ErrorCode #6A
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Old 08-11-2016, 11:46   #7 (permalink)
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Join Date: May 2005
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Quote:
Originally Posted by jonathanlupian View Post
ME ALSO SIR
DongleManager [Infinity-Box] v1.61 [8/11/2016 12:51:46 AM]
PC HWID: 42A32B682468F59105F4BAD806A019D9
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000F9AD7CEC4082
Box/Dongle Serial No (S/N): D2F3F9AD
Firmware version: 0132.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0154
Active modules:
- 00: inf v.0132
Online Service Account:
- Username: 00D2F3F9AD
- Password:
Box/Dongle key: 7F9DCB7528D52EC3
Box/Dongle Identification data is damaged, ErrorCode #6A
Hello,

Please follow this instruction - How to fix: Dongle is blocked - GSM-Forum
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