box error - GSM-Forum

dj3rizky · 10-16-2008, 16:27

dear infinity, i have this problem too with my box INFINITY. It can't connect.when i upgrading the dongle,dongle couldnt connect anymore,here is the log:

Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: xxxxx, Firmware: 0110.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Dongle Identification checked.
Service stage 1 confirmed.
Securing session...
Session secured ok.
Upgrading dongle...
Error upgrading applets: Error sending APDU !
SmartCard API error #0000001F
A device attached to the system is not functioning.

can u help me sir?? thanks

**InfinitySupport** · 10-16-2008, 19:12

Hello,

Yes, sure we will help you, but it will be after some time.
For now your dongle is blocked for some time due to you did not read FAQ and you have posted your full dongle S/N in public forum.
It's your fault, not our fault, so you have to accept this rule.
What to do now:
1. read FAQ thread in current forum
2. read this: http:///vbb/showthread.php?t=342807 and especially this: http://www./showthread.php?t=524023
3. you are welcome to contact us after 2 weeks by e-mail: [email protected]

I hope you are not so angry due to we are rerally tried to ask our dear users never post dongle details in puvblic forum.
We ask once... zero understanding
We ask again... zero understanding

We ask twenty seven thouzand times... zero understanding

So for now we block dongles for some time, after this procedure users remember this good move and understand everything well.

10-16-2008, 16:27	#1 (permalink)
dj3rizky Junior Member Join Date: Mar 2006 Posts: 4 Member: 251495 Status: Offline Thanks Meter: 0	box error dear infinity, i have this problem too with my box INFINITY. It can't connect.when i upgrading the dongle,dongle couldnt connect anymore,here is the log: Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: xxxxx, Firmware: 0110.02 Authenticating on server... Authentication successfull. Checking DongleManager version... Your DongleManager is up-to-date. Checking Dongle Identification... Dongle Identification checked. Service stage 1 confirmed. Securing session... Session secured ok. Upgrading dongle... Error upgrading applets: Error sending APDU ! SmartCard API error #0000001F A device attached to the system is not functioning. can u help me sir?? thanks Last edited by InfinitySupport; 10-16-2008 at 19:12. Reason: s/n deleted

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10-16-2008, 19:12	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Yes, sure we will help you, but it will be after some time. For now your dongle is blocked for some time due to you did not read FAQ and you have posted your full dongle S/N in public forum. It's your fault, not our fault, so you have to accept this rule. What to do now: 1. read FAQ thread in current forum 2. read this: http:///vbb/showthread.php?t=342807 and especially this: http://www./showthread.php?t=524023 3. you are welcome to contact us after 2 weeks by e-mail: [email protected] I hope you are not so angry due to we are rerally tried to ask our dear users never post dongle details in puvblic forum. We ask once... zero understanding We ask again... zero understanding We ask twenty seven thouzand times... zero understanding So for now we block dongles for some time, after this procedure users remember this good move and understand everything well.