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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 11-17-2016, 08:05   #1 (permalink)
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Box firmware update problem come


Hi All,
I want update box firmware because run new version need to update
when i download latest Dongle Manager from support
and when I run dongle manager.exe got this error
Code:
DongleManager.exe is not valid Win32 application
And one thing I clear I dont use any antivirus and also no any download manager i change browser but same issue
please help
I am waiting great team reply
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Old 11-17-2016, 08:10   #2 (permalink)
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You should install 7-Zip instead of WinRAR and then unpack files.
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Old 11-17-2016, 08:24   #3 (permalink)
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Thanks box firmware update done but problem same not run new update
Quote:
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 11/17/2016 12:14:53 PM ----------
DongleManager [Infinity-Box] v1.67 [11/17/2016 12:14:53 PM]
PC HWID: A503BDF8ACE51194477FF55CB1869509
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93A00001942
Type: Main Infinity-Box/Dongle S/N: 67xxxx Version: 0132.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
---------- Process finished: 11/17/2016 12:16:05 PM ----------
DongleManager [Infinity-Box] v1.67 [11/17/2016 12:16:06 PM]
PC HWID: A503BDF8ACE51194477FF55CB1869509
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000C93A00001942
Box/Dongle Serial No (S/N): 67FDxxx
Firmware version: 0132.02
=> Activations:
- 00: Main Infinity-Box/Dongle v.0132
- 04: Pin-Finder Adapter

but I run CM2 MTK V1.58
he says Dongle Firmware (132) out of date please help
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Old 11-17-2016, 08:51   #4 (permalink)
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Can any one help me
Please
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Old 11-17-2016, 08:55   #5 (permalink)
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Hello,
Check your support expiry date- http://www.infinity-box.com/doc.php#17
If support has expired renew support first.

Br.
Infinity Box Support Team.
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