BOX problem - GSM-Forum

shohag · 12-28-2008, 07:10

see the pic box port cant see....
and RX TX light all the time on.
if i connect usb cable RX TX light on.

help he Infinity team.

Deepakranasaria · 12-28-2008, 07:42

uninstall and reinstall infinity again

shohag · 12-28-2008, 07:54

Quote:

Originally Posted by Deepakranasaria

uninstall and reinstall infinity again

try with other pc same problem....
why TX RX light all the on .......

deepakgarg · 12-28-2008, 09:49

check device manager coz its look like cable drivers r not installed correctly

**InfinitySupport** · 12-28-2008, 19:02

@shohag
What was happened that box stop to work ?
What was the last operation that you have tried to do ?

shohag · 12-28-2008, 20:03

before 2 days its ok for work.
i flash one W220 moto phone.
but today i cant work.
becouse RJ54 TX RX light always on.
today i connect this box for same w220 hang.
but TX RX light on and did not find infinity port.
com1
com2
other port but VPC0 port cant find
and box did not want that driver also..
device maneger did not say driver not found, wrong driver, other msg.
what can i do....
but i can go to support with this box....

**InfinitySupport** · 12-28-2008, 20:52

Hello,

1. uninstall FTDI drivers
2. reboot PC
3. install drivers again

shohag · 12-28-2008, 20:57

i already check other pc....
other infinity box work nice...........

**InfinitySupport** · 12-29-2008, 11:07

Hello,

It may be that FTDI chip in box become damaged (in most cases it's a result of wrong wires connection from box to phone).
You can replace box FT232 chip, make search in this forum regarding "FT232" and you will see and instruction.

shohag · 12-31-2008, 18:08

Quote:

Originally Posted by InfinitySupport

Hello,

It may be that FTDI chip in box become damaged (in most cases it's a result of wrong wires connection from box to phone).
You can replace box FT232 chip, make search in this forum regarding "FT232" and you will see and instruction.

can i change any other box ftdi ic.....
like ufs box ftdi ic..........
need any programming on changing ftdi ic....

**InfinitySupport** · 12-31-2008, 18:17

Hello,

yes, you can take FTDI IC from other box, but check that all letters of FTDI chip is the same due to different types of FTDI chip exist.

You do not need to make any programming after FTDI chip replacement.

shohag · 12-31-2008, 19:54

Quote:

Originally Posted by InfinitySupport

Hello,

yes, you can take FTDI IC from other box, but check that all letters of FTDI chip is the same due to different types of FTDI chip exist.

You do not need to make any programming after FTDI chip replacement.

thanks for help me.............
good customer support infinity team...........
rhanks again........

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12-28-2008, 07:42	#2 (permalink)
Deepakranasaria No Life Poster Join Date: Nov 2006 Age: 44 Posts: 568 Member: 388207 Status: Offline Thanks Meter: 221	uninstall and reinstall infinity again

12-28-2008, 09:49	#4 (permalink)
deepakgarg No Life Poster Join Date: Jan 2006 Location: Chandigarh,India Age: 40 Posts: 5,790 Member: 220603 Status: Offline Thanks Meter: 1,164	check device manager coz its look like cable drivers r not installed correctly

12-28-2008, 19:02	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@shohag What was happened that box stop to work ? What was the last operation that you have tried to do ?

12-28-2008, 20:03	#6 (permalink)
shohag No Life Poster Join Date: May 2005 Location: CellcomEngineering Age: 42 Posts: 1,335 Member: 147116 Status: Offline Sonork: 100.1578260 Thanks Meter: 316	before 2 days its ok for work. i flash one W220 moto phone. but today i cant work. becouse RJ54 TX RX light always on. today i connect this box for same w220 hang. but TX RX light on and did not find infinity port. com1 com2 other port but VPC0 port cant find and box did not want that driver also.. device maneger did not say driver not found, wrong driver, other msg. what can i do.... but i can go to support with this box....

12-28-2008, 20:52	#7 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, 1. uninstall FTDI drivers 2. reboot PC 3. install drivers again

12-28-2008, 20:57	#8 (permalink)
shohag No Life Poster Join Date: May 2005 Location: CellcomEngineering Age: 42 Posts: 1,335 Member: 147116 Status: Offline Sonork: 100.1578260 Thanks Meter: 316	i already check other pc.... other infinity box work nice...........

12-29-2008, 11:07	#9 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, It may be that FTDI chip in box become damaged (in most cases it's a result of wrong wires connection from box to phone). You can replace box FT232 chip, make search in this forum regarding "FT232" and you will see and instruction.

12-31-2008, 18:17	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, yes, you can take FTDI IC from other box, but check that all letters of FTDI chip is the same due to different types of FTDI chip exist. You do not need to make any programming after FTDI chip replacement.