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04-26-2007, 18:17
| #1 (permalink) |
| Freak Poster  Join Date: May 2002 Location: ************* Age: 47
Posts: 484
Member: 11660 Status: Offline Thanks Meter: 7 | box update failed , not finalized and now i can not access support area log ----------Process started:13:39:28---------- Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Server connection successfully established. S/N: 1DAA2078, Firmware: 0108.02 Authenticating on server... Authentication successfull. Checking upgrade client version... Your upgrade client is up-to-date. Checking Dongle Identification... Dongle Identification checked. Service stage 1 confirmed. Securing session... Session secured ok. Upgrading dongle... Applet upgrade ok. Checking Dongle Identification... Identification check error: Applet Authentication after that all aplications are working but the box info does not contains username and password inside so i can not login to support area sure i am using latest shell etc... with SN reader i got S/N: 1DAA:010A Username: Password: Now visit http://www.infinity-box.com how can we solve that problem? |
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04-26-2007, 20:44
| #5 (permalink) |
| Product Supporter  Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Hello! guys, regarding 7 unsuccesful emails: if you write Emails- always write clear in subject to what this email releated. if any of you have yahoo mail box they know that each day coming about 40-50 spam emails. I have to delete them by subject, i have no time to look inside each mail. If you send mail without subject, or with subject "hi", "..." or else- i will not check it. So please save your time and support team time. Always write clear Subejct in each email |
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04-27-2007, 09:42
| #6 (permalink) |
| Freak Poster Join Date: May 2002 Location: ************* Age: 47
Posts: 484
Member: 11660 Status: Offline Thanks Meter: 7 | now about emails, all answers i got was that i must use latest shell etc anyway lets return to the problem Log opened: [27.4.2007 ã.] [11:34:50] App: F:\BOXES\Infinity\upd\DongleManager\DongleManager. exe Dongle Manager [Infinity Box] v1.15 ----------Process started:11:34:58---------- Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Server connection successfully established. S/N: 1DAA2078, Firmware: 010A.02 Authenticating on server... Authentication successfull. Checking upgrade client version... Your upgrade client is up-to-date. Checking Dongle Identification... Dongle Identification checked. Service stage 1 confirmed. Securing session... Session secured ok. Upgrading dongle... Applet upgrade ok. Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok. Process completed. ----------Process finished:11:35:30---------- now upgraded and completed but still can not login to support area no user and pass info inside link from login shell executes: http://www.infinity-box.com/download...=1DAA2078&pass= pass and session missing... so i can not login still |
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04-27-2007, 10:47
| #7 (permalink) |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | hello! please make one more upgreat and then make "read dongle serial, supporet area information" post log here all this must be done by Dongle manager |
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