dongle damaged - GSM-Forum

bakkougsm · 03-15-2007, 16:14

i have infinity box plus color blue working as well until yesterday.now all soft no working.

with dongle manager this is log with serial number:

Dongle serial No (S/N): xxxxxxxx
Firmware version: xxxxxx
Dongle identification data damaged, error code #33
"UK edition" status: Off
Support area: http://www.infinity-box.com
- Username: xxxxxxxx
- Password: xxxxxxxx
Dongle parameters checksum: xxxxxx

i would like to help me please et sorry for bad english.

InfinityHelp · 03-15-2007, 19:34

hello!
recieved your email today morning.
working on that. will contact you soon by email

hicham6600 · 03-17-2007, 14:59

me too i have some probleme with my dongle

Scree · 03-17-2007, 19:32

me too! my box is damaged again.

Scree · 03-17-2007, 19:33

why???????????????????

**InfinitySupport** · 03-17-2007, 20:00

@Scree
what do you mean again ?
"why": I want to know this very much so it's interesting to get e-mail from you with description what was the reason of your damaged dongle: [email protected]

namhai0712 · 03-18-2007, 08:07

hix hix Im too!!
Dongle Manager [Infinity Box] v1.9
Reading smart-card...
Dongle S/N: 1E192315
Firmware version: 0108.02
Probably dongle identification data damaged, error code #30
"UK edition" status: Off
Support area: http://www.infinity-box.com
Support area Username: xxxxx
Support area Password: xxxx
Identifier: 538814

**InfinitySupport** · 03-18-2007, 10:44

Quote:

Originally Posted by namhai0712

hix hix Im too!!
Dongle Manager [Infinity Box] v1.9
Reading smart-card...
Dongle S/N:
Firmware version: 0108.02
Probably dongle identification data damaged, error code #30
"UK edition" status: Off
Support area: http://www.infinity-box.com
Support area Username: xxxxx
Support area Password: xxxx
Identifier: 538814

Hi,

upgrade your dongle now.

4k6rma · 05-10-2007, 06:00

hello yesterday after update I get this erorr -
Probably dongle identification data damaged, error code #30

today send mail with loq to infinityremote and wait

InfinityHelp · 05-10-2007, 09:50

hello!

whcih email you used? didnt get it yet

4k6rma · 05-10-2007, 10:07

tnx for answer bro, i cant use dongle and get error #30 in last version all worked best,

and when update with latest DongleManager i get error

----------Process started:14:09:11----------
Locating Emeralda server...
Emeralda server address found.
Connecting to Emeralda server...
Server connection successfully established.
S/N: xxxxxxxx, Firmware: 010A.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date. Don't try more.

InfinityHelp · 05-10-2007, 10:11

what is your dongle number? i will fix this.
asking because no mail from you any our mail boxes

alswedi · 05-31-2007, 10:14

MY Dongle Box was Dameged yesterday
please help me
i get this :: Probably dongle identification data damaged, error code #30

stanner_austin · 05-31-2007, 10:27

Quote:

Originally Posted by alswedi

MY Dongle Box was Dameged yesterday
please help me
i get this :: Probably dongle identification data damaged, error code #30

i think you forget to read full thead..
what infinity supporter writed..
easy way

1 email them with full log don't hide anything..
2 how to email with full details decribtion.look here
3 wait for reply..

alswedi · 05-31-2007, 10:41

Thank You Friend For Your Help

03-15-2007, 16:14	#1 (permalink)
bakkougsm Registered User Join Date: Feb 2004 Location: morocco Age: 52 Posts: 375 Member: 54024 Status: Offline Thanks Meter: 34	dongle damaged i have infinity box plus color blue working as well until yesterday.now all soft no working. with dongle manager this is log with serial number: Dongle serial No (S/N): xxxxxxxx Firmware version: xxxxxx Dongle identification data damaged, error code #33 "UK edition" status: Off Support area: http://www.infinity-box.com - Username: xxxxxxxx - Password: xxxxxxxx Dongle parameters checksum: xxxxxx i would like to help me please et sorry for bad english.

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03-15-2007, 19:34	#2 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! recieved your email today morning. working on that. will contact you soon by email

03-17-2007, 14:59	#3 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	me too i have some probleme with my dongle

03-17-2007, 19:32	#4 (permalink)
Scree Major Poster Join Date: Mar 2004 Posts: 41 Member: 58852 Status: Offline Thanks Meter: 2	me too! my box is damaged again.

03-17-2007, 19:33	#5 (permalink)
Scree Major Poster Join Date: Mar 2004 Posts: 41 Member: 58852 Status: Offline Thanks Meter: 2	why???????????????????

03-17-2007, 20:00	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@Scree what do you mean again ? "why": I want to know this very much so it's interesting to get e-mail from you with description what was the reason of your damaged dongle: [email protected]

03-18-2007, 08:07	#7 (permalink)
namhai0712 Insane Poster Join Date: Jan 2006 Location: Ha Noi - Viet Nam Posts: 80 Member: 220723 Status: Offline Thanks Meter: 23	hix hix Im too!! Dongle Manager [Infinity Box] v1.9 Reading smart-card... Dongle S/N: 1E192315 Firmware version: 0108.02 Probably dongle identification data damaged, error code #30 "UK edition" status: Off Support area: http://www.infinity-box.com Support area Username: xxxxx Support area Password: xxxx Identifier: 538814

05-10-2007, 06:00	#9 (permalink)
4k6rma Freak Poster Join Date: Jul 2004 Location: Azerbaijan Age: 51 Posts: 140 Member: 74485 Status: Offline Thanks Meter: 56	hello yesterday after update I get this erorr - Probably dongle identification data damaged, error code #30 today send mail with loq to infinityremote and wait

05-10-2007, 09:50	#10 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	hello! whcih email you used? didnt get it yet

05-10-2007, 10:07	#11 (permalink)
4k6rma Freak Poster Join Date: Jul 2004 Location: Azerbaijan Age: 51 Posts: 140 Member: 74485 Status: Offline Thanks Meter: 56	tnx for answer bro, i cant use dongle and get error #30 in last version all worked best, and when update with latest DongleManager i get error ----------Process started:14:09:11---------- Locating Emeralda server... Emeralda server address found. Connecting to Emeralda server... Server connection successfully established. S/N: xxxxxxxx, Firmware: 010A.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs. Dongle is up-to-date. Don't try more.

05-10-2007, 10:11	#12 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	what is your dongle number? i will fix this. asking because no mail from you any our mail boxes

05-31-2007, 10:14	#13 (permalink)
alswedi Freak Poster Join Date: Jan 2003 Posts: 205 Member: 20312 Status: Offline Thanks Meter: 24	MY Dongle Box was Dameged yesterday please help me i get this :: Probably dongle identification data damaged, error code #30

05-31-2007, 10:41	#15 (permalink)
alswedi Freak Poster Join Date: Jan 2003 Posts: 205 Member: 20312 Status: Offline Thanks Meter: 24	Thank You Friend For Your Help