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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-30-2006, 09:30   #1 (permalink)
Freak Poster
 
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C261 problem .. advise pls


Hi,

I received a c261 that came in with software problems ... power on the phone and only white screen appears.
I have tried to flash it with files from support which include the repair flex file and its still the same ...
Any advice ????????/

Thanks in advance
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Old 06-30-2006, 12:19   #2 (permalink)
Product Manager
 
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Hi,

. flash phone with main + lp +flex. Do you see any errors during process ?
. try to make unlock. what is the results ?
. what is this phone history ?
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Old 06-30-2006, 13:12   #3 (permalink)
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thanks for response ....

I already flashed phone with main + lp + flex and still the same .. white screen ..
I don't know the history of this phone as this is the state in which it came to me ... customer says whoever he gave it to only did software on it .. he does not know what they did or used ..
No errors during the flash process ..
On trying unlock it says failed phone is not locked ...
any ideas ? can i mail you flash backup and log ???
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Old 06-30-2006, 23:33   #4 (permalink)
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Hi,

Pls, read eeprom (no need to read full flash, eeprom is enough) from this phone and send (together with Log file) to [email protected]
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Old 07-02-2006, 11:43   #5 (permalink)
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sorry mate ... thanks for the support but the customer was a real pain in the a** .. already returned the phone .. maybe next time .. thanks again for first class support !
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