can not upgrade my box - GSM-Forum

Motome · 04-02-2010, 00:36

this box is new, but I can not use because it not allows me to update the firmware of the dongle, and I sent emails to both the reseller and support team, and nobody has been able to fix my problem, the log of the dongle manager, is the following:

"Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]"

please see the picture, and tell me what we must to do to solve this problem, in that situation, the infinity box is the same as a shoe box..

thanks in advance

pd I can not attach a picture

"captura infinity.jpg:
Upload of file failed. "

Motome · 04-02-2010, 21:07

upupupupupupupupupu upoupupu

YellowBoss · 04-03-2010, 19:03

Quote:

Originally Posted by Motome

this box is new, but I can not use because it not allows me to update the firmware of the dongle, and I sent emails to both the reseller and support team, and nobody has been able to fix my problem, the log of the dongle manager, is the following:

"Checking Dongle Identification...
Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]"

please see the picture, and tell me what we must to do to solve this problem, in that situation, the infinity box is the same as a shoe box..

thanks in advance

pd I can not attach a picture

"captura infinity.jpg:
Upload of file failed. "

Hello,

Please, contact to [email protected] and explain the problem.

Motome · 04-03-2010, 19:40

thaks for your replay.

I did, and they tell me that i contact with the reseller, i did too, the reseller sent a email them but nothing happens yet. I have ten days with the box and i can not use it still.

i don't know what i have to do to activate the box.

YellowBoss · 04-03-2010, 19:58

Quote:

Originally Posted by Motome

thaks for your replay.

I did, and they tell me that i contact with the reseller, i did too, the reseller sent a email them but nothing happens yet. I have ten days with the box and i can not use it still.

i don't know what i have to do to activate the box.

Hello,

Please, remind about your problem once again now to [email protected]

04-02-2010, 00:36	#1 (permalink)
Motome Junior Member Join Date: Jul 2005 Posts: 25 Member: 163356 Status: Offline Thanks Meter: 0	can not upgrade my box this box is new, but I can not use because it not allows me to update the firmware of the dongle, and I sent emails to both the reseller and support team, and nobody has been able to fix my problem, the log of the dongle manager, is the following: "Checking Dongle Identification... Identification check error: Server reported error:[0034] Dongle and database data mismatch, errorcode #02. Contact to [email protected]" please see the picture, and tell me what we must to do to solve this problem, in that situation, the infinity box is the same as a shoe box.. thanks in advance pd I can not attach a picture "captura infinity.jpg: Upload of file failed. "

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04-02-2010, 21:07	#2 (permalink)
Motome Junior Member Join Date: Jul 2005 Posts: 25 Member: 163356 Status: Offline Thanks Meter: 0	upupupupupupupupupu upoupupu

04-03-2010, 19:40	#4 (permalink)
Motome Junior Member Join Date: Jul 2005 Posts: 25 Member: 163356 Status: Offline Thanks Meter: 0	thaks for your replay. I did, and they tell me that i contact with the reseller, i did too, the reseller sent a email them but nothing happens yet. I have ten days with the box and i can not use it still. i don't know what i have to do to activate the box.