Cannot enter support area - GSM-Forum

jins jisha · 09-22-2008, 08:04

SIR

I ALREADY POSTED ONE COMPLAINT.SIR MY PROBLEM IS WHEN I TRY TO ENTER SUPPOT AREA I AM GETTING THIS MESSAGE

1. You must download and use latest Support Manager to login in support area !
2. Connect Dongle/Box to PC.
3. Install Support Manager and follow Support area link.

I UPDATED THE VERSION 1.24 BUT SAME PROBLOEM.

SO PLEASE GIVE ME A SOLUTION.

THANKS

Infinity-Box · 09-22-2008, 12:33

Try to upgrade ure dongle using dongle manager and then use support manager to access support area

jins jisha · 09-22-2008, 14:26

Firmware: 0111.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more !

THIS IS THE MESSSAGE I AM GETTING

NOW WHAT SHALL I DO

jins jisha · 09-22-2008, 15:30

when i go to read info in dongle manager i am getting the error.

Firmware version: 0111.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 001A v.0215
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 51806C

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.

**InfinitySupport** · 09-22-2008, 15:45

Hello,

Send a mail to [email protected] and include full text with dongle data so we will be able check what is the problem.

jins jisha · 09-22-2008, 15:59

sir

i already posted all the details to the support . please give me a reply

sajidali · 09-22-2008, 16:04

I have same problam and i m already mail support center but no reply.

**InfinitySupport** · 09-22-2008, 20:45

@sajidali
What "no reply" you talk about ?
How many time you wait an answer ? 10 or 20 minutes ?
I hope you will be so kind and post here real information instead of strange words like "no reply".

09-22-2008, 08:04	#1 (permalink)
jins jisha Freak Poster Join Date: May 2005 Location: Kerala (India) Posts: 222 Member: 149154 Status: Offline Sonork: 1605086.100 Thanks Meter: 39	Cannot enter support area SIR I ALREADY POSTED ONE COMPLAINT.SIR MY PROBLEM IS WHEN I TRY TO ENTER SUPPOT AREA I AM GETTING THIS MESSAGE 1. You must download and use latest Support Manager to login in support area ! 2. Connect Dongle/Box to PC. 3. Install Support Manager and follow Support area link. I UPDATED THE VERSION 1.24 BUT SAME PROBLOEM. SO PLEASE GIVE ME A SOLUTION. THANKS

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09-22-2008, 12:33	#2 (permalink)
Infinity-Box Product Supporter Join Date: Mar 2005 Age: 44 Posts: 3,487 Member: 128745 Status: Offline Thanks Meter: 16,936	Try to upgrade ure dongle using dongle manager and then use support manager to access support area

09-22-2008, 14:26	#3 (permalink)
jins jisha Freak Poster Join Date: May 2005 Location: Kerala (India) Posts: 222 Member: 149154 Status: Offline Sonork: 1605086.100 Thanks Meter: 39	Firmware: 0111.02 Authenticating on server... Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more ! THIS IS THE MESSSAGE I AM GETTING NOW WHAT SHALL I DO

09-22-2008, 15:30	#4 (permalink)
jins jisha Freak Poster Join Date: May 2005 Location: Kerala (India) Posts: 222 Member: 149154 Status: Offline Sonork: 1605086.100 Thanks Meter: 39	when i go to read info in dongle manager i am getting the error. Firmware version: 0111.02 Smart-card status: activated "UK edition" status: On Last launched application: 001A v.0215 Support area: http://www.infinity-box.com - Username: - Password: Dongle parameters checksum: 51806C Probably Dongle data is damaged, contact to support ! - If you can't login into support area: contact to [email protected] - If you have problems during start software at first time: upgrade Dongle firmware.

09-22-2008, 15:45	#5 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Send a mail to [email protected] and include full text with dongle data so we will be able check what is the problem.

09-22-2008, 15:59	#6 (permalink)
jins jisha Freak Poster Join Date: May 2005 Location: Kerala (India) Posts: 222 Member: 149154 Status: Offline Sonork: 1605086.100 Thanks Meter: 39	sir i already posted all the details to the support . please give me a reply

09-22-2008, 16:04	#7 (permalink)
sajidali No Life Poster Join Date: Sep 2005 Location: PAKISTAN Age: 39 Posts: 1,732 Member: 181886 Status: Offline Sonork: 100.1579817 Thanks Meter: 1,007	I have same problam and i m already mail support center but no reply.

09-22-2008, 20:45	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@sajidali What "no reply" you talk about ? How many time you wait an answer ? 10 or 20 minutes ? I hope you will be so kind and post here real information instead of strange words like "no reply".