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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 09-22-2008, 09:04   #1 (permalink)
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Cannot enter support area


SIR


I ALREADY POSTED ONE COMPLAINT.SIR MY PROBLEM IS WHEN I TRY TO ENTER SUPPOT AREA I AM GETTING THIS MESSAGE

1. You must download and use latest Support Manager to login in support area !
2. Connect Dongle/Box to PC.
3. Install Support Manager and follow Support area link.

I UPDATED THE VERSION 1.24 BUT SAME PROBLOEM.

SO PLEASE GIVE ME A SOLUTION.


THANKS
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Old 09-22-2008, 13:33   #2 (permalink)
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Try to upgrade ure dongle using dongle manager and then use support manager to access support area
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Old 09-22-2008, 15:26   #3 (permalink)
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Firmware: 0111.02
Authenticating on server...
Authentication stage error: Server reported error:[0007] No more upgrade logs: Dongle is up-to-date and has latest firmware. Don't try more !

THIS IS THE MESSSAGE I AM GETTING

NOW WHAT SHALL I DO
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Old 09-22-2008, 16:30   #4 (permalink)
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when i go to read info in dongle manager i am getting the error.




Firmware version: 0111.02
Smart-card status: activated
"UK edition" status: On
Last launched application: 001A v.0215
Support area: http://www.infinity-box.com
- Username:
- Password:
Dongle parameters checksum: 51806C

Probably Dongle data is damaged, contact to support !
- If you can't login into support area: contact to [email protected]
- If you have problems during start software at first time: upgrade Dongle firmware.
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Old 09-22-2008, 16:45   #5 (permalink)
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Hello,

Send a mail to [email protected] and include full text with dongle data so we will be able check what is the problem.
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Old 09-22-2008, 16:59   #6 (permalink)
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sir


i already posted all the details to the support . please give me a reply
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Old 09-22-2008, 17:04   #7 (permalink)
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I have same problam and i m already mail support center but no reply.
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Old 09-22-2008, 21:45   #8 (permalink)
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@sajidali
What "no reply" you talk about ?
How many time you wait an answer ? 10 or 20 minutes ?
I hope you will be so kind and post here real information instead of strange words like "no reply".
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