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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-07-2019, 10:23   #1 (permalink)
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cant i use old box infinity box to use cm2 software


Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 44Dxxxxx; Firmware Version: 0128; Registered: 07-Apr-2008; Expired: 07-Oct-2009;

i already activated for cm2,
but the dongle manager says cant update,

need for clue here

thanks
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Old 06-07-2019, 10:58   #2 (permalink)
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sorry to know about.
from the look of it, seems like you don't have active support. you may wan to renew it, and then proceed to activate modules after dongle upgrade.
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Old 06-07-2019, 12:47   #3 (permalink)
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Quote:
Originally Posted by manessmann View Post
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 44Dxxxxx; Firmware Version: 0128; Registered: 07-Apr-2008; Expired: 07-Oct-2009;

i already activated for cm2,
but the dongle manager says cant update,

need for clue here

thanks
Hello,
Your support already expired,Time to Renew support.
Contact your Nearest Reseller for Support Renew.
Here https://www.infinity-box.com/buy/
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Old 06-08-2019, 00:57   #4 (permalink)
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Quote:
Originally Posted by manessmann View Post
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: Infinity-Box/Dongle; S/N: 44Dxxxxx; Firmware Version: 0128; Registered: 07-Apr-2008; Expired: 07-Oct-2009;

i already activated for cm2,
but the dongle manager says cant update,

need for clue here

thanks
Hello,

You can renew support (and activate new software) for any Infinity-Box, even for box released in year 2005.
How to renew support and use latest software updates, CM2 etc.:

If you have credits at your IOS account:
- login to your IOS account - https://www.infinity-box.com/service/
- go to `Products` menu
- select `Infinity-Box/Dongle 1 year Updates/Support Renew`
- enter your S/N

If you do not have credits at your IOS account:
- contact to your seller - https://www.infinity-box.com/buy/
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Old 06-08-2019, 01:15   #5 (permalink)
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You mean if dongle expired since 2015, the person can renew it and begin use it. Or for example let assume that I bought cm2 dongle in 2015 and since then I didn't renew support until 2019, am I going to buy 4 years renewal before it can work or just buying one year and it will work.
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Old 06-08-2019, 02:00   #6 (permalink)
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Quote:
Originally Posted by Oyetunde Semiu View Post
You mean if dongle expired since 2015, the person can renew it and begin use it. Or for example let assume that I bought cm2 dongle in 2015 and since then I didn't renew support until 2019, am I going to buy 4 years renewal before it can work or just buying one year and it will work.

this is correct "just buying one year and it will work"
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Old 06-08-2019, 08:34   #7 (permalink)
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thanks for the advice,
i will try to activate my box again

thanks you very much
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