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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-11-2017, 15:11   #1 (permalink)
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cant update dongle.


sir i have cm2 activaton on infinity best . now i have problem when i try to use latest spd software i get msg i must update dongle.but when i try to update i get ms no update available for dongle.


=== DongleManager [Infinity] v1.70 [5/11/2017 6:07:13] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0006855C13CE1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 2703855C
Firmware version: 0122.02
=== Process started: 5/11/2017 6:07:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 05-11-2017, 16:50   #2 (permalink)
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Same problem with SPD and LG sw.
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Old 05-11-2017, 21:20   #3 (permalink)
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Any sulotion plz..............
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Old 05-11-2017, 21:39   #4 (permalink)
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Hello check your subscription date,might be Xpired.
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Old 05-11-2017, 21:41   #5 (permalink)
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yupdate your dongle with latest dongle manager from support
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Old 05-11-2017, 23:13   #6 (permalink)
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Quote:
Originally Posted by sameenshah123 View Post
sir i have cm2 activaton on infinity best . now i have problem when i try to use latest spd software i get msg i must update dongle.but when i try to update i get ms no update available for dongle.


=== DongleManager [Infinity] v1.70 [5/11/2017 6:07:13] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0006855C13CE1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 2703855C
Firmware version: 0122.02
=== Process started: 5/11/2017 6:07:15 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 05-11-2017, 23:14   #7 (permalink)
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Quote:
Originally Posted by Mishel View Post
Same problem with SPD and LG sw.
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 05-11-2017, 23:14   #8 (permalink)
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Quote:
Originally Posted by sameenshah123 View Post
Any sulotion plz..............
Hello,

What is your Support Validity Date ?
How to check - http://www.infinity-box.com/doc.php?id=17

If you have active support - run DongleManager software and update Box/Dongle firmware.
If support is not active - please contact to any seller and renew support.
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Old 05-12-2017, 14:23   #9 (permalink)
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U mean activation that I have is have expiry date.
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Old 05-12-2017, 14:37   #10 (permalink)
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Quote:
Originally Posted by sameenshah123 View Post
U mean activation that I have is have expiry date.
What activation do you talk about ?
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Old 05-12-2017, 21:03   #11 (permalink)
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I have cm2 activation on infinity best dongle. Is that activationhave expiry date.
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Old 05-12-2017, 21:27   #12 (permalink)
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Quote:
Originally Posted by sameenshah123 View Post
I have cm2 activation on infinity best dongle. Is that activationhave expiry date.
we mean yearly support period.
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Old 05-13-2017, 06:17   #13 (permalink)
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YellowBoss
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just made exe dongol valid or not valid
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Old 05-15-2017, 00:14   #14 (permalink)
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Quote:
Originally Posted by sameenshah123 View Post
I have cm2 activation on infinity best dongle. Is that activationhave expiry date.
Hello,

How to check - http://www.infinity-box.com/doc.php?id=17
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Old 05-15-2017, 00:15   #15 (permalink)
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Quote:
Originally Posted by bijoychowdry View Post
YellowBoss
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just made exe dongol valid or not valid
Please check this web page - http://www.infinity-box.com/doc.php?id=17
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