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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 02-23-2016, 13:40   #1 (permalink)
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Can't update my card...why?


DongleManager returns that my card is up-to-date (0129) but CM2MTK won't open as it need dongle fw 0130.

Please need to fix this.

Here is DongleManager log:
Code:
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 23/02/2016 07:35:53 a.m. ----------
DongleManager [Infinity-Box] v1.61 [23/02/2016 07:35:53 a.m.]
PC HWID: 41BD7BD09EF49049F61F4ADE6AB08368
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000058DC00001942
Type: inf S/N: 4A7358DC Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs. 
Dongle is up-to-date and has latest firmware. DO NOT try more !
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Old 02-23-2016, 15:23   #2 (permalink)
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Quote:
Originally Posted by jepetu View Post
DongleManager returns that my card is up-to-date (0129) but CM2MTK won't open as it need dongle fw 0130.

Please need to fix this.

Here is DongleManager log:
Code:
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 23/02/2016 07:35:53 a.m. ----------
DongleManager [Infinity-Box] v1.61 [23/02/2016 07:35:53 a.m.]
PC HWID: 41BD7BD09EF49049F61F4ADE6AB08368
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000058DC00001942
Type: inf S/N: 4A7358DC Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0007] No more upgrade logs. 
Dongle is up-to-date and has latest firmware. DO NOT try more !
Hello,

What is your support expiration date ?
Click HERE to check Support Expiration date.
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Old 02-24-2016, 12:53   #3 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hello,

What is your support expiration date ?
Click HERE to check Support Expiration date.
Problem solved, support renewed and dongle updated.

Thanks!
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