GSM Shop GSM Shop
GSM-Forum  

Welcome to the GSM-Forum forums.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features.
Only registered members may post questions, contact other members or search our database of over 8 million posts.

Registration is fast, simple and absolutely free so please - Click to REGISTER!

If you have any problems with the registration process or your account login, please contact contact us .

Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

Reply
 
LinkBack Thread Tools Display Modes
Old 03-03-2010, 17:50   #1 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 27,247
Member: 1043909
Status: Online
Thanks Meter: 52,360
Card keys is damaged, Your account is suspended etc.


Dear Friends,

As we can see, last days some our dear users has problems with dongle upgrade and as result some users can not use latest Infinity-Box updates.
Also, as we can see, 95% of users never read messages that was given to them by DongleManager software, so they can not understand the problem well and they try to make dongle upgrade attempts again and again.
To avoid any misunderstanding and future problems I think it will be better to make step-by-step instruction for all, this helps to save yours and our time and helps to solve any possible problems faster.


Smart-card access keys is incorrect or damaged


It is not possible to upgrade this smart-card any more. You can use old
Infinity-Box software as before, but new software (that should be used
with new box firmware) can not be used.

What was the reason of YOUR (it was YOUR fault, not a fault of Infinity-Box team) fault ?
Read this:
Warning ! Your smart-card can be attacked by harmful software !
One more warning for all Infinity-Box users: damaged smart-cards
--==> How they kill smart-cards <==--

What to do ?
Read this: http://www.infinity-box.com/doc.php#16

How to use latest updates ?
Read this: http://www.infinity-box.com/doc.php#17

Can you replace damaged smart-card by warranty ?
NO, you can not !
This kind of damage is not an Infinity-Box fault and we do not have any reason to replace damaged cards by warranty.


Your account is suspended


What was the reason of YOUR (it was YOUR fault, not a fault of Infinity-Box team) fault ?
The reason of suspended account is an serious error that took place during box upgrade (in most cases it's a result of incorrect or damaged smart-card keys, see previous error description, but in some cases it may be result of other problems) - server block account to avoid future smart-card upgrade attempts. You will see this error if you do not read first message that was given to you by DongleManager software and if you try to upgrade box again, again and again.

What to do ?
Open C:\Program Files\InfinityBox\DongleManager\DongleManager.log file in any text editor (f.e. in Notepad or WordPad) and read all error messages that you can find there. I am sure that you will see initial error message and you will be able to understand what is the problem.

If you still can not understand what to do:
Contact to [email protected] and explain the problem so details as possible, include in your mail DongleManager.log file.


Important information for "never happy" people


Last days we have received several mails from our dear users, where our dear users blame us that we want to damage their lovely dongle especially to get additional income (sell more boxes instead of damaged ones).
I want to tell you, that this "smart idea" is just a plain stupid idea, due to we have a lot of other ways to increase our sales f.e. we make more than 5 (five) year free updates and support already, we make daily non-stop software updates, we upload new flash files into support area daily, we make every day non-stop support and we care about our users, so only plain stupid people can blame us that we want to damage user's boxes to get additional income.


Very important information


- never post your dongle S/N (and support area username/passord) in forum !
- Do not forget to use http://translate.google.com
  Reply With Quote
The Following 35 Users Say Thank You to YellowBoss For This Useful Post:
Show/Hide list of the thanked
Old 03-06-2010, 07:27   #2 (permalink)
No Life Poster
 
KYEJUSA's Avatar
 
Join Date: Nov 2006
Location: DEATH VALLEY
Posts: 1,141
Member: 394869
Status: Offline
Sonork: TAKE NO CHANCES
Thanks Meter: 407
But i thought that infinity soft is one part software,and there in charge of dongle upgrade,so why cant they repair those [damaged-keys],same story like jaaaaaaaf
  Reply With Quote
Old 03-06-2010, 07:49   #3 (permalink)
No Life Poster
 
KYEJUSA's Avatar
 
Join Date: Nov 2006
Location: DEATH VALLEY
Posts: 1,141
Member: 394869
Status: Offline
Sonork: TAKE NO CHANCES
Thanks Meter: 407
Its infinity update which suspends accounts,and is responsible dongle update,then why not protect wrong update,to save our time and money,thanks 4 good update we appreciate,but solve our problems also
  Reply With Quote
Old 03-06-2010, 10:16   #4 (permalink)
No Life Poster
 
free1600's Avatar
 
Join Date: Mar 2007
Location: /Fr/Ch\Ro\
Age: 35
Posts: 1,330
Member: 467911
Status: Offline
Thanks Meter: 349
How could you blame some one else when your responsible to damage your card AND they INFORMED you ...was long time explained this many times.
Do you understand when you read?Apparently nothing...
To help understand I will make comparison :
If you buy a new and beautiful phone and you'll put to ground and now you''ll take your car and roll on it.
Wold you take your new crashed phone back where you buyed and say them ''Hey my phone don't work''...???
  Reply With Quote
The Following User Says Thank You to free1600 For This Useful Post:
Old 03-06-2010, 10:52   #5 (permalink)
No Life Poster
 
KYEJUSA's Avatar
 
Join Date: Nov 2006
Location: DEATH VALLEY
Posts: 1,141
Member: 394869
Status: Offline
Sonork: TAKE NO CHANCES
Thanks Meter: 407
solve problem

Quote:
Originally Posted by free1600 View Post
how could you blame some one else when your responsible to damage your card and they informed you ...was long time explained this many times.
Do you understand when you read?apparently nothing...
To help understand i will make comparison :
If you buy a new and beautiful phone and you'll put to ground and now you''ll take your car and roll on it.
Wold you take your new crashed phone back where you buyed and say them ''hey my phone don't work''...???
thanks 4 comparision but not helpful to me ,only solution to problem may be better,thanks 4 your help ,nice posting,
  Reply With Quote
Old 03-06-2010, 11:06   #6 (permalink)
No Life Poster
 
javedsf's Avatar
 
Join Date: Jul 2008
Location: pak hafizabad
Posts: 1,155
Member: 811013
Status: Offline
Sonork: 03468717163
Thanks Meter: 742
big brter us new smrat card
  Reply With Quote
Old 03-06-2010, 17:08   #7 (permalink)
No Life Poster
 
free1600's Avatar
 
Join Date: Mar 2007
Location: /Fr/Ch\Ro\
Age: 35
Posts: 1,330
Member: 467911
Status: Offline
Thanks Meter: 349
Ok perhaps some one else can try to explain because I've done my best lol....

br,
free1600
  Reply With Quote
The Following User Says Thank You to free1600 For This Useful Post:
Old 03-06-2010, 21:33   #8 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 27,247
Member: 1043909
Status: Online
Thanks Meter: 52,360
Quote:
Originally Posted by kyejusa charles View Post
Its infinity update which suspends accounts,and is responsible dongle update,then why not protect wrong update,to save our time and money,thanks 4 good update we appreciate,but solve our problems also
The reason of suspended account is an serious error that took place during box upgrade (in most cases it's a result of incorrect or damaged smart-card keys, see previous error description, but in some cases it may be result of other problems) - server block account to avoid future smart-card upgrade attempts. You will see this error if you do not read first message that was given to you by DongleManager software and if you try to upgrade box again, again and again.

If you wish we can re-activate your account easily, you can try to upgrade your damaged box again so many times as you wish, but every time you will see the same message: "card keys is damaged".
If you think that you know better than me how to repair damaged smart-card - you are welcome to post your solutions here, it will be really interesting to see your solution.
  Reply With Quote
The Following 5 Users Say Thank You to YellowBoss For This Useful Post:
Show/Hide list of the thanked
Old 03-07-2010, 05:39   #9 (permalink)
No Life Poster
 
waqarN70's Avatar
 
Join Date: Sep 2007
Location: MUMBAI
Posts: 514
Member: 583454
Status: Offline
Thanks Meter: 80
i upgraded my box succesfully and i thimk reason for smart card damage is cracked software like mxkey crack kill jaf pkey and sometimes windows system32 ???????? we must use genuine software to encourage hardworking team and to avoid problems
  Reply With Quote
Old 03-07-2010, 05:57   #10 (permalink)
Junior Member
 
Join Date: Apr 2008
Location: pit os talamban cebu city,phil
Posts: 15
Member: 740472
Status: Offline
Thanks Meter: 9
yesterday i upgrade mu dongle manager, it result ok............
  Reply With Quote
Old 03-07-2010, 13:16   #11 (permalink)
Freak Poster
 
Join Date: Jan 2008
Location: jambi
Posts: 158
Member: 668078
Status: Offline
Sonork: 0707
Thanks Meter: 34
Question please clear it

what mistakes have been doing so could be like this please give an explanation that does not happen again for another
  Reply With Quote
Old 03-07-2010, 14:50   #12 (permalink)
Product Supporter
 
Join Date: Jun 2009
Posts: 27,247
Member: 1043909
Status: Online
Thanks Meter: 52,360
Quote:
Originally Posted by wong kito View Post
what mistakes have been doing so could be like this please give an explanation that does not happen again for another
Warning ! Your smart-card can be attacked by harmful software !
One more warning for all Infinity-Box users: damaged smart-cards
--==> How they kill smart-cards <==--
  Reply With Quote
The Following User Says Thank You to YellowBoss For This Useful Post:
Old 03-08-2010, 20:40   #13 (permalink)
Insane Poster
 
Join Date: Jul 2003
Location: France
Age: 45
Posts: 89
Member: 33714
Status: Offline
Thanks Meter: 0
Dear infinity box Team, adding to what every one said in here, i would like to give you an advice ... use ( not smart ) instead of ( Stupid ) ,i thought you are more professional aren't you ???

thanks
  Reply With Quote
Old 03-09-2010, 02:15   #14 (permalink)
Freak Poster
 
rudyandremely's Avatar
 
Join Date: Jan 2005
Age: 45
Posts: 425
Member: 108193
Status: Offline
Thanks Meter: 70
i could not update my infinity today it give me an error and now my acount is suspended but i dont see what coul i do to damage it. i have one computer only for infinity , setool and smartclip becouse a port conflict and in that cmputer there is no other software at all that could damege the smart card so what will i do now?.
  Reply With Quote
Old 03-09-2010, 03:30   #15 (permalink)
Freak Poster
 
Join Date: Jan 2008
Location: jambi
Posts: 158
Member: 668078
Status: Offline
Sonork: 0707
Thanks Meter: 34
it is not unreasonable reply was that it happened why did not happen with other devices using a smartcard
  Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
thread Thread Starter Forum Replies Last Post
Server reported error:[0006] Your account is suspended Parminder Singh Infinity-Box 4 03-16-2010 20:48
your account is suspended amc Infinity-Box 1 03-21-2009 18:20
Your account is suspended !! GSM_HACKING2003 HWK 3 10-12-2007 19:05
Someone else is Logging in using your Username, Your account is blocked !!! GSM SNIPER UST Pro II 12 05-24-2006 16:36

 



All times are GMT +1. The time now is 12:57.



Powered by Searchlight © 2020 Axivo Inc.
vBulletin Optimisation provided by vB Optimise (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
- GSM Hosting Ltd. - 1999-2017 -
Page generated in 0.77744 seconds with 8 queries

SEO by vBSEO