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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-19-2017, 22:02   #1 (permalink)
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card update problem


=== DongleManager [Infinity] v1.70 [19-06-2017 18:52:15] ===
Searching...
Box/Dongle can't be found
Card with specified AID is not found
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Old 06-20-2017, 09:37   #2 (permalink)
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Quote:
Originally Posted by ROLOPA View Post
=== DongleManager [Infinity] v1.70 [19-06-2017 18:52:15] ===
Searching...
Box/Dongle can't be found
Card with specified AID is not found
Hello,

- Run CardID software - http://www.infinity-box.com/support/?r=7
- Select Card-Reader
- Click to "Read" button

DO NOT send screenshot/video but copy/paste text from software window !
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Old 06-20-2017, 11:34   #3 (permalink)
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CardID software (TEXT)

Card-Reader: Gemalto e-gate Smart Card 0
ATR: 3B759400006202020201
Card Manager:
SerialNumber: 00032944
ROM:
Integrated Circuit Fabricator: 4090
Integrated Circuit Type: 0062
OS:
Identifier: 0011
Release Date: 0202
Release Level: 0100
EEPROM:
Fabrication Date: 0016
Serial Number: 00032944
Batch Identifier: 0000
Module Fabricator: 1942
Module Packaging Date: 0016
IC Card Manufacturer: 1943
IC Em******* Date: 0016
Pre Personalizer: 1944
Pre Personalization Date: 0016
Pre Personalization Equipment Identifier: 0000C107
Personalizer: FFFF
Personalization Date: FFFF
Personalization Equipment Identifier: FFFFFFFF
m_iopCard.Serial: 0003294400001942
Extended info: Card returned error message . ISO7816 error 0x6A86 (Wrong parameter(s) P1-P2. Incorrect parameters P1-P2 )
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Old 06-20-2017, 12:04   #4 (permalink)
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I do not see any problem with your card.
Make this:
1. close all software
2. run ONLY DongleManager
3. read card S/N

text ?
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Old 06-20-2017, 12:49   #5 (permalink)
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Serial number (text)

=== DongleManager [Infinity] v1.70 [6/20/2017 9:44:52] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
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Old 06-20-2017, 14:04   #6 (permalink)
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Quote:
Originally Posted by ROLOPA View Post
=== DongleManager [Infinity] v1.70 [6/20/2017 9:44:52] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
post here full text but not a part of it
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Old 06-20-2017, 14:48   #7 (permalink)
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That is the full text form S/N READER
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Old 06-20-2017, 18:31   #8 (permalink)
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try to update dongle now
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Old 06-21-2017, 16:46   #9 (permalink)
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try to update dongle same error

MTK Module 1.58, SPD 1.25, QLM 1.11. they are working fine but i can not update to the latest version, Version: 0135; Registered: 2013-07-02; Expired: 2017-07-31; Support: Active. pls help
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Old 06-23-2017, 12:22   #10 (permalink)
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update dongle error

=== DongleManager [Infinity] v1.70 [6/23/2017 8:47:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0003294400001942
=== Process started: 6/23/2017 8:47:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2
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Old 06-25-2017, 12:45   #11 (permalink)
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Try to update it now ONLY ONE TIME !
Result ?
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