help me with this card update - GSM-Forum

magixian · 04-06-2016, 14:13

help me with this card update. it refused to update after one year support was paid but was ok before one year support was paid

before renew see log

==== [3/5/2016 6:20:06 PM] ====
Box/Dongle searching...
Box/Dongle found: inf
HWID: 0001295300001942
Box/Dongle type selected: inf
Box/Dongle found: inf
---------- Process started: 3/5/2016 6:20:21 PM ----------
DongleManager [Infinity-Box] v1.59 [3/5/2016 6:20:21 PM]
PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1
Card-Reader: Axalto e-gate 0
HWID: 0001295300001942
Type: inf S/N: 66FD2953 Version: 0118.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Version check error:
Error: Your DongleManager version is expired! Download new DongleManager from support area and start upgrade again.
Disconnected+++++

after renew see log

Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]
Box/Dongle type selected: inf
---------- Process started: 4/6/2016 1:52:02 PM ----------
DongleManager [Infinity-Box] v1.61 [4/6/2016 1:52:02 PM]
PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001295300001942
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

please assist me, sn is 66FD2953

**InfinitySupport** · 04-07-2016, 14:46

update your box once again now (once means ONE TIME).

please be noted that many tries gives you lock for several days due to server protection.
good luck !

04-06-2016, 14:13	#1 (permalink)
magixian No Life Poster Join Date: Apr 2004 Location: Lagos Nigeria Posts: 2,461 Member: 61176 Status: Offline Sonork: 100.86572 Thanks Meter: 368	help me with this card update help me with this card update. it refused to update after one year support was paid but was ok before one year support was paid before renew see log ==== [3/5/2016 6:20:06 PM] ==== Box/Dongle searching... Box/Dongle found: inf HWID: 0001295300001942 Box/Dongle type selected: inf Box/Dongle found: inf ---------- Process started: 3/5/2016 6:20:21 PM ---------- DongleManager [Infinity-Box] v1.59 [3/5/2016 6:20:21 PM] PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1 Card-Reader: Axalto e-gate 0 HWID: 0001295300001942 Type: inf S/N: 66FD2953 Version: 0118.02 Connecting to server Server connection successfully established Checking DongleManager version... Version check error: Error: Your DongleManager version is expired! Download new DongleManager from support area and start upgrade again. Disconnected+++++ after renew see log Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] Box/Dongle type selected: inf ---------- Process started: 4/6/2016 1:52:02 PM ---------- DongleManager [Infinity-Box] v1.61 [4/6/2016 1:52:02 PM] PC HWID: 37DF1ED6C56A163D854597BEB4B16AC1 Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001295300001942 Type: inf S/N: -------- Version: Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server reported error:[0010] Dongle authentication failed. Contact to [email protected] please assist me, sn is 66FD2953

04-07-2016, 14:46	#2 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	update your box once again now (once means ONE TIME). please be noted that many tries gives you lock for several days due to server protection. good luck !