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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 06-06-2019, 09:04   #1 (permalink)
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Cm2 problem help


Good day Infinity support can sombody help my device

see error


Respect

Please move if wrong sections...
thank you so much
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Old 06-06-2019, 09:22   #2 (permalink)
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DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage
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Old 06-06-2019, 11:35   #3 (permalink)
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@nathan111284
Copy/paste here text but not image.
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Old 06-06-2019, 11:39   #4 (permalink)
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Error

Quote:
Originally Posted by YellowBoss View Post
@nathan111284
Copy/paste here text but not image.
THats my own copy sir.....please help me

== DongleManager [Infinity] v1.72 [6/6/2019 12:31:00] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID:
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N):
Firmware version: 0137.02
=== Process started: 6/6/2019 12:31:01 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

Last edited by nathan111284; 06-06-2019 at 11:43. Reason: add
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Old 06-06-2019, 11:40   #5 (permalink)
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error

Quote:
Originally Posted by amdadul_gsm View Post
DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage
When error encounter, i tried to update but error
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Old 06-06-2019, 12:02   #6 (permalink)
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You have removed S/N from your post, we can not do anything in this case.
The only way for you now - visit link given by software.
Bye !
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Old 06-09-2019, 07:38   #7 (permalink)
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Error

Quote:
Originally Posted by YellowBoss View Post
You have removed S/N from your post, we can not do anything in this case.
The only way for you now - visit link given by software.
Bye !
=== DongleManager [Infinity] v1.72 [6/9/2019 13:36:01] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000C9F27D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5D1C9F2
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F669E78DC30972E
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Old 06-09-2019, 11:51   #8 (permalink)
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Quote:
Originally Posted by nathan111284 View Post
=== DongleManager [Infinity] v1.72 [6/9/2019 13:36:01] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000C9F27D314082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D5D1C9F2
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 03: [BEST] v.0122
- 07: #7
Diagnostic Key: 7F669E78DC30972E
Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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Old 06-13-2019, 07:08   #9 (permalink)
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Solved

Quote:
Originally Posted by YellowBoss View Post
Hello,

To avoid software conflicts in future please do not use "snoopy flashtool" at the same time with Infinity software.

What to do now:
- Delete fault.bin file from software folder (if you have it there)
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
Thank you so much dear supporter my dongle is back...working fine now... more bless Infinity Team


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